Cubase 9.5.40 maintenance release is out

[fese]

I have been running it for a few days. It loads much faster. I have had zero freezes or crashes.

There is an "exit" bug when I close some projects which stops Cubase from responding, however I believe this could be plugin or sound driver related. I cannot duplicate it normally, and it has been happening randomly for some time (at least since 9.0). On Windows 10. It has never affected work on a project.

There is actually another person with that problem???!!! I thought I was the only one!
I have the exact same problem, since I got my new computer with Windows 10 (never a problem on Win7) earlier this year.
Using windbg I was able to identify several plugins which seem to be involved:
- TDL Slick EQ (GM)
- Toneboosters (all 3.x plugins)
- SGA1566
- Eareckon Transreckon

Only VST2 plugins. I opened calls (several) with Steinberg, send Stack traces and Memory Dumps. They answered "It is related to Direct-X components, maybe they are old. Not our problem"
But of course the Direct-X dlls are part of Windows, and my windows is up to date, even with the latest graphics driver.
I also contacted Jeroen of TB, he was quick to answer but couldn't reproduce the problem.

See my detailed description here: viewtopic.php?f=210&t=514484&p=7219791#p7219791


Have you opened a call at Steinberg? If not, please do so, it might take a long time before they answer, but if more people open calls with that problem, there's a better chance to be taken seriously. Especially as I am not sure it is not a Cubase problem, because tests i did with demo versions of Reaper and Studio One never showed that problem.

[EnGee]

Do you have Nvidia card?
Did you try disabling Steinberg power scheme?

I did changed some options and also uninstalling all iLok software and even Reason because of its heavy protection.

I did all the above and Cubase functions without a problem. I don't know which one is the main reason as I did all in one go!

I do have TB plugs but I don't have a problem with them, anyway I'll test that.

Btw, I disabled some options in Nvidia control panel that related to Cubase DirectX. I'll post an image when turning on my PC. You can Google it though and find the configuration posted in Steinberg's forums.

[fese]

Do you have Nvidia card?
Did you try disabling Steinberg power scheme?

I did changed some options and also uninstalling all iLok software and even Reason because of its heavy protection.

I did all the above and Cubase functions without a problem. I don't know which one is the main reason as I did all in one go!

I do have TB plugs but I don't have a problem with them, anyway I'll test that.

Btw, I disabled some options in Nvidia control panel that related to Cubase DirectX. I'll post an image when turning on my PC. You can Google it though and find the configuration posted in Steinberg's forums.

No NVidia card, just stock Intel graphics (up to date drivers). Not sure how the power scheme relates to that. I'd rather not uninstall all iLok because I would lose even more plugins than TB and a few others...

Did you have the same problem? A hang/deadlock after closing a project?

[EnGee]

Cubase switching the power scheme when exiting, so that might be a reason. You can disable it inside Cubase but set it from Windows permanently to high performance. It's the same result but without letting Cubase switching it on and off every time you start and quit Cubase.

When I close a project I don't have any problem, neither when quitting Cubase. I have my power scheme set to recommended in Windows and disabled Steinberg scheme.

As I said, I don't know really what was the exact problem before, because I was upset so I uninstalled iLok and also CodeMeter, so I don't know which one was causing the hang/freeze when quitting and CPU instability in Cubase.

[fese]

Well, I am pretty sure it has to do with unloading VST2 plugins here and, judging from the call stack, some weird Direct-X shit:

Code: Select all

  0  Id: 371c.4908 Suspend: 1 Teb: 00000000`00234000 Unfrozen
 # Child-SP          RetAddr           Call Site
00 00000000`0014e818 00007ff9`332d9252 ntdll!NtWaitForSingleObject+0x14
01 00000000`0014e820 00007ff8`dbd08c7d KERNELBASE!WaitForSingleObjectEx+0xa2
02 00000000`0014e8c0 00007ff8`dba5e576 D3D10Warp!ThreadPool::WaitWhileBusy+0xdd
03 00000000`0014e940 00007ff8`dba2cba6 D3D10Warp!UMContext::FlushAllRenderingTasks+0xfc6
04 00000000`0014f1e0 00007ff8`dba2ac38 D3D10Warp!UMDevice::Destroy+0xb6
05 00000000`0014f2c0 00007ff8`dba38185 D3D10Warp!UMDevice::`vector deleting destructor'+0x28
06 00000000`0014f300 00007ff9`2ff20b7c D3D10Warp!UMDevice::DestroyDevice+0x55
07 00000000`0014f340 00007ff9`2ff233b8 d3d11!NDXGI::CDevice::DestroyDriverInstance+0x5c
08 00000000`0014f3a0 00007ff9`2ff1763a d3d11!CContext::LUCBeginLayerDestruction+0x7c
09 00000000`0014f3f0 00007ff9`2ff17982 d3d11!CUseCountedObject<NOutermost::CDeviceChild>::UCDestroy+0x19a
0a 00000000`0014f420 00007ff9`2ff2e2ab d3d11!CUseCountedObject<NOutermost::CDeviceChild>::UCReleaseUse+0xb2
0b 00000000`0014f450 00007ff9`2ff1b100 d3d11!CDevice::LLOBeginLayerDestruction+0x11f
0c 00000000`0014f480 00007ff9`2ff17ef5 d3d11!NDXGI::CDevice::LLOBeginLayerDestruction+0x10c
0d 00000000`0014f4d0 00007ff9`2ff17dab d3d11!NOutermost::CDevice::LLOBeginLayerDestruction+0x25
0e 00000000`0014f500 00007ff9`2ff17cf4 d3d11!TComObject<NOutermost::CDevice>::~TComObject<NOutermost::CDevice>+0x23
0f 00000000`0014f530 00007ff9`2ff17d74 d3d11!TComObject<NOutermost::CDevice>::`scalar deleting destructor'+0x14
10 00000000`0014f560 00007ff9`2ff584bb d3d11!TComObject<NOutermost::CDevice>::Release+0x44
11 00000000`0014f590 00007ff9`2ff14934 d3d11!ATL::CComPtr<IUnknown>::~CComPtr<IUnknown>+0x4b
12 00000000`0014f5d0 00007ff9`302b0921 d3d11!CLayeredObjectWithCLS<CBuffer>::CContainedObject::Release+0x2c4
13 00000000`0014f620 00007ff9`302f4859 d2d1!CHwSurfaceRenderTargetSharedData::~CHwSurfaceRenderTargetSharedData+0x1f5
14 00000000`0014f650 00007ff9`302f4907 d2d1!InitializableObject<RefCountedObject<CD3DDeviceLevel1,LockingRequired,DeleteOnZeroReference> >::`vector deleting destructor'+0x29
15 00000000`0014f680 00007ff9`302f4ed9 d2d1!RefCountedObject<CD3DDeviceLevel1,LockingRequired,DeleteOnZeroReference>::Release+0x47
16 00000000`0014f6b0 00007ff9`302f3991 d2d1!CD3DDeviceManager::D3DDeviceInformation::`scalar deleting destructor'+0x2d
17 00000000`0014f6e0 00007ff9`302709f4 d2d1!CD3DDeviceManager::~CD3DDeviceManager+0x71
18 00000000`0014f710 00007ff9`302b58d0 d2d1!D2DFactory::~D2DFactory+0xbc
19 00000000`0014f750 00007ff9`302b58b9 d2d1!RefCountedObject<D2DFactoryLocking<MultiThreadedTrait>,LockingRequired,DeleteOnZeroReference>::`vector deleting destructor'+0x14
*** WARNING: Unable to verify checksum for C:\Program Files\Vstplugins\!Guitar\SGA1566.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Vstplugins\!Guitar\SGA1566.dll - 
1a 00000000`0014f780 00000000`7f47695a d2d1!RefCountedObject<D2DFactoryLocking<MultiThreadedTrait>,LockingRequired,DeleteOnZeroReference>::Release+0x39
1b 00000000`0014f7b0 00000000`7f5e59b3 SGA1566+0x5695a
1c 00000000`0014f7f0 00000000`7f5dcf4e SGA1566!VSTPluginMain+0x164463
1d 00000000`0014f860 00000000`7f5dd117 SGA1566!VSTPluginMain+0x15b9fe
1e 00000000`0014f890 00007ff9`36f04053 SGA1566!VSTPluginMain+0x15bbc7
1f 00000000`0014f900 00007ff9`36f0ff71 ntdll!LdrpCallInitRoutine+0x6b
20 00000000`0014f970 00007ff9`36f0f59e ntdll!LdrpProcessDetachNode+0xf5
21 00000000`0014fa40 00007ff9`36f0f945 ntdll!LdrpUnloadNode+0x3e
22 00000000`0014fa90 00007ff9`36f0f8c3 ntdll!LdrpDecrementModuleLoadCountEx+0x71
23 00000000`0014fac0 00007ff9`332bbced ntdll!LdrUnloadDll+0x93
*** WARNING: Unable to verify checksum for C:\Program Files\Steinberg\Cubase 9.5\Components\VSTPlugManager.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Steinberg\Cubase 9.5\Components\VSTPlugManager.dll - 
24 00000000`0014faf0 00000000`19256f3a KERNELBASE!FreeLibrary+0x1d
25 00000000`0014fb20 00000000`192572c0 VSTPlugManager!InitDll+0x330eb
...
*** ERROR: Module load completed but symbols could not be loaded for C:\Program Files\Steinberg\Cubase 9.5\Cubase9.5.exe
2a 00000000`0014fc30 00000001`418f6c4f VSTPlugManager!InitDll+0xc6d9
2b 00000000`0014fc60 00000001`418fc014 Cubase9_5+0x18f6c4f
...
35 00000000`0014ff60 00007ff9`36f41461 KERNEL32!BaseThreadInitThunk+0x14
36 00000000`0014ff90 00000000`00000000 ntdll!RtlUserThreadStart+0x21

Sadly, my debugging skills are nil, and google doesn't bring many results for this.
I fear I have not much left than reinstalling windows. But I'll try the power scheme thing first...

[EnGee]

You might already done this, but have you tried to reinstall the latest update then run e-licenser manager and of course maintenance to sync?