Thanks for nothing Magix
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- KVRAF
- Topic Starter
- 1702 posts since 26 Feb, 2008
Automatic serial registration for Sound Forge 11 doesn't work. So I register the product on Magix's website and try the alternate auth method and it tells me the computer ID generated isn't valid. So I check the support area and it says they don't accept inquiries for anything before version 12...?!
The f**king hell? Granted I bought this a number of months back and am finally getting around to installing things but this is just piss to treat a customer like this.
f**k you Magix. I'll never purchase your shit again. Caveat emptor about these asshats.
The f**king hell? Granted I bought this a number of months back and am finally getting around to installing things but this is just piss to treat a customer like this.
f**k you Magix. I'll never purchase your shit again. Caveat emptor about these asshats.
Snare drums samples: the new and improved "dither algo"
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thecontrolcentre thecontrolcentre https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=76240
- KVRAF
- 35098 posts since 27 Jul, 2005 from the wilds of wanny
SF11 was released by Sony ... before it was sold to Magix. They did a cheap upgrade deal for SF11 owners when 12 came out. Seems odd they don't offer any support.
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- KVRAF
- 15135 posts since 7 Sep, 2008
Thanks for nothing, Magix
"I was wondering if you'd like to try Magic Mushrooms"
"Oooh I dont know. Sounds a bit scary"
"It's not scary. You just lose a sense of who you are and all that sh!t"
"Oooh I dont know. Sounds a bit scary"
"It's not scary. You just lose a sense of who you are and all that sh!t"
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thecontrolcentre thecontrolcentre https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=76240
- KVRAF
- 35098 posts since 27 Jul, 2005 from the wilds of wanny
- KVRAF
- 11093 posts since 16 Mar, 2003 from Porto - Portugal
Cheap upgrade? $199 is cheap?thecontrolcentre wrote: ↑Sat Dec 15, 2018 11:44 pm SF11 was released by Sony ... before it was sold to Magix. They did a cheap upgrade deal for SF11 owners when 12 came out. Seems odd they don't offer any support.
And, althought SF11 was released still by Sony, Magix was selling SF11 for quite some time. Anyway, they have obligations towards customers, and they certainly can't say they don't answer enquiries for anything but SF12.
Magix is acting strangely these days.
Fernando (FMR)
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thecontrolcentre thecontrolcentre https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=76240
- KVRAF
- 35098 posts since 27 Jul, 2005 from the wilds of wanny
Perhaps I should have said discounted upgrade.
Last edited by thecontrolcentre on Sun Dec 16, 2018 12:20 am, edited 1 time in total.
- KVRAF
- 9569 posts since 16 Dec, 2002
But theyre still bundling SF Pro11 with Samplitude so they must allow registering it
Amazon: why not use an alternative
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- KVRAF
- Topic Starter
- 1702 posts since 26 Feb, 2008
There's no contact phone, no contact email address, no support chat links, nothing.
Their incredibly restrictive "support" area (laughable) specifically says they won't respond to tickets submitted for versions of Sound Forge before 12, which is a tad mind-blowing to me but hey if your business model involves alienating a pre-existing customer as quickly and utterly as possible I suppose it's working flawlessly.
Seems to be the Google model of support. I.E. virtually non-existent
You would think but this is a brave new world we live in where apparently you can sell something and then immediately follow that up with the middle finger.VariKusBrainZ wrote: ↑Sun Dec 16, 2018 12:17 am But theyre still bundling SF Pro11 with Samplitude so they must allow registering it
Snare drums samples: the new and improved "dither algo"
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thecontrolcentre thecontrolcentre https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=76240
- KVRAF
- 35098 posts since 27 Jul, 2005 from the wilds of wanny
That's really bad ... did you buy it direct from them? Last time I contacted them they were using support@magix.net
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- KVRAF
- Topic Starter
- 1702 posts since 26 Feb, 2008
I did buy it directly through Magix. It was that $199 joint deal for Samplitude and Sound Forge. I'll hunt through the old emails and see if there is anything I can find.
Snare drums samples: the new and improved "dither algo"
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- KVRist
- 275 posts since 3 Dec, 2009 from Cologne, Germany
I own some products wich now are owned by M. Since Spectralayers and Sound Forge are captured by them support went inacceptable worse just as their upgrade policy. When SF was bought by Sony back then I guessed things could not get worse. Magix proved my fallacy.
- KVRAF
- 9569 posts since 16 Dec, 2002
Just got an email for Suite plus SF Pro 11 so theyre still pushing it.
Amazon: why not use an alternative
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- KVRAF
- 35262 posts since 11 Apr, 2010 from Germany
Actually, as we're at it, it kind of annoyed me that Sony/Magix Vegas Pro Edit 14 installed an additional software, just to make you aware of other products, special offers on upgrades, and what not, and that that app frequently greeted me with a popup, where i had no idea where it was coming from, when i logged into Windows. I first had to check the task manager what that app was, saw it was from Magix, and saw that i can even uninstall it, separately from Vegas Pro. Can only imagine how people have to feel when they paid hundreds of € full price for Vegas Pro Edit, and then end up with some "better" ad ware on their computer.
Apart from that, no complaints. I got Vegas Pro Edit 14 in a Humble Bundle action, and it's a great piece of software, especially for the price (17 €) i got it for. It's sold for 399 regularly, so, kind of the bargain of the year.
Apart from that, no complaints. I got Vegas Pro Edit 14 in a Humble Bundle action, and it's a great piece of software, especially for the price (17 €) i got it for. It's sold for 399 regularly, so, kind of the bargain of the year.