UVI license transfers?

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
jc_vt
KVRian
728 posts since 27 May, 2012 from Vermont, USA

Post Thu May 26, 2016 7:11 am

I am considering a deal buying Falcon from its current owner. I saw nothing on the UVI website regarding transfer policy. I wrote to them and their response seemed very clear:

" I inform you that the resale of our products is not allowed. You will find more information from the End-User License Agreement section in the Falcon User Manual."

On the other hand I understand there is some European law outlawing this restriction. I've heard from one KVR member who was successful with a second-hand purchase. I'd be interested in any other experiences, and especially if you have had trouble with UVI trying to register.

epiphaneia
KVRian
611 posts since 29 May, 2011 from Germany

Re: UVI license transfers?

Post Thu May 26, 2016 4:22 pm

That´s what UVI support recently told me:

"Simply use the 'Transfer License' feature from your iLok account. Note that your buyer's account will be asked during this process.

Then, we will be informed by Pace to approve the transfer. Note that you will be charged by Pace to validate it ($25 per license, $50 max fee).

After that, please ask your buyer to contact us, we will move the product(s) to his UVI account.".

That was, however, regarding sample libraries, their policy regarding their other products might be different.

User avatar
mgw38
KVRAF
1540 posts since 26 Jul, 2015 from Philadelphia

Re: UVI license transfers?

Post Thu May 26, 2016 4:36 pm

Bought a number of UVI products through KVR, last one a couple of weeks ago. No issues whatsoever. As epiphaneia mentioned, transfer is done through the iLok "transfer license" feature.

jc_vt
KVRian
728 posts since 27 May, 2012 from Vermont, USA

Re: UVI license transfers?

Post Thu May 26, 2016 5:07 pm

Thanks for this info. How odd their own support people would say the opposite....

Daags
KVRAF
2196 posts since 19 Dec, 2014

Re: UVI license transfers?

Post Thu May 26, 2016 5:23 pm

see what happens when you need support, or some upgrade is made available to licensees of the software you bought.

that's when you'll know what they mean by "I inform you that the resale of our products is not allowed. You will find more information from the End-User License Agreement section in the Falcon User Manual."

seems they're having their cake and eating it too...not prohibiting the ilok license transfer process, to stay on the right side of the law, but (attempting to) reserve some right not to have to give any support to the person who buys the 2nd hand license, or otherwise recognise them as their licensee.

db3
KVRAF
2080 posts since 22 Aug, 2012

Re: UVI license transfers?

Post Thu May 26, 2016 10:44 pm

I sold Falcon some time ago. This is the info UVI supplied me with:

Simply use the Transfer License feature from your iLok account. Note that your buyer's account will be asked during this process. Then, we will be informed by Pace to approve the transfer. Note that you will be charged by Pace to validate it ($25 per license, $50 max fee). After that, please ask your buyer to contact us, we will move the product(s) to his UVI account.
-dthree-

MikeCallon
KVRist
315 posts since 2 Jan, 2004

Re: UVI license transfers?

Post Fri May 27, 2016 12:16 am

That's a really confusing response from them !

I've bought and sold several UVI libraries here in the recent past with no issues. Regarding the iLok transfer - this is only semi-automatic - when you request the license transfer through iLok, this has to be 'approved' by UVI before the transfer happens .... so I've no idea where the 'resale of our products is not allowed' came from.

Is this a 'new' policy that nobody knows about ... or their 'old' policy that some newbie support person pulled off their internal system without checking ???

johnnyvn
KVRist
115 posts since 11 Mar, 2012 from United States

Re: UVI license transfers?

Post Tue Nov 29, 2016 9:38 pm

I wonder how long the process takes? I bought a license from another person, paid for it earlier today, got a notice from the seller that he arranged for the license transfer around 1:00pm, but here at the end of the day, nothing has shown up in my iLok account, nothing has shown up in my UVI account, and there's been no notice from either iLok.com or UVI regarding the transfer.

Hmmm.

Anyone know how long it normally takes?

quickfingers100
KVRer
15 posts since 18 Feb, 2019

Re: UVI license transfers?

Post Sat Apr 20, 2019 4:23 am

I’m doing it right now so will keep the forum posted! Made the transfer request on a Saturday at 12.02! They are pretty quick if I remember!

lobanov
KVRist
346 posts since 7 Oct, 2005

Re: UVI license transfers?

Post Sat Apr 20, 2019 5:21 am

jc_vt wrote:
Thu May 26, 2016 7:11 am
I am considering a deal buying Falcon from its current owner. I saw nothing on the UVI website regarding transfer policy. I wrote to them and their response seemed very clear:

" I inform you that the resale of our products is not allowed. You will find more information from the End-User License Agreement section in the Falcon User Manual."

On the other hand I understand there is some European law outlawing this restriction. I've heard from one KVR member who was successful with a second-hand purchase. I'd be interested in any other experiences, and especially if you have had trouble with UVI trying to register.
https://support.uvi.net/hc/en-us/articl ... ther-User-

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