The system seems weired anyway with different credentials for shop, mysteinberg, crossgrade and whatnot ..
I have sent asknet another email. I would hate to lose my crossgrade because of unresponsiveness on their side!
W23 wrote: Thu May 16, 2019 11:23 pm You have to use your email and password that Steinberg sent you when you applied for a crossgrade price. The link they send you to continue forward has a log in spot. It’s not very straightforward, but I futzed around with it for a couple of minutes and got to the application page where I left off. Alternatively, there’s 3rd party vendors who can speed up the approval process a little, but may take a couple of days to get you a license number.