In order to use Nexus 2, you need an eLicenser. That's the dongle technology invented and used by Steinberg for products like Cubase etc. The eLicenser is on your own bill.
So far so good and nothing spectacular here, as you know about this fact at the time of purchase.
But:
You better never come into a situation where you need support from reFX - especially you should never lose your eLicenser, get robbed or having a defective eLicenser. In this case you learn how shady this company is and how shabby the support behaves.
While Steinberg has a clear and easy to follow process in case your eLicenser get's damaged or lost/stolen which ensures that you have no downtime (Zero Downtime), reFX creates serious hurdles, calls you implicitly a liar and talks about fraudulence, when not closing tickets. Do not expect any useful help or activity from them.
They insist that you send your eLicenser to a shady postbox in Canada. To be more precise: To a postbox with unknown owner to a business without a trustworthy and informative imprint which, in addition to the company headquarters, also contains information about the owners and direct accessibility by mail and/or telephone. They even hide their contact information from domain WhoIs, do not provide any tax or registry information etc.
In short: They ask you to send you only physical proof to an anonymous "company" in a foreign country to a postbox with an unknown owner. You have to declare customs and you are in charge for the shipping, which is about 38,99 through DHL if sending it insured...You will have no guarantee that it doesn't magically disappear and you have no certainty that they do not continue playing games after they've received the eLicenser.
If their would be more licenses on the damaged one and more companies following this ridiculous strategy to f*ck with customers, you are fully screwed. If you lost your key, you're screwed as you have to purchase a new license. If you eLicenser was stolen, you are screwed because you have to pay after begging... In any case if you need help. you are screwed, you cannot use the software you have paid for and there is no way around this.
While they respond quickly to tickets, their responses have no value and do not help. While they tell you, they could offer you a temporary license, they actually don't provide this license. While Steinberg - for example - actually helps you, they nag you and treat you like a liar and beggar...
Steinberg deactivates a key, if you opt for Zero Downtime support. No one should then be able to use the key. They provide you instantly a temporary activation key to bridge the gap required for the support to send you a new activation key and the time you need to acquire a fresh eLicenser. They provide you usually within one working day with a new fully operational activation key.
reFX requires you to send an insured and customs declared package to a shady anonymous postbox in Canada without making any promise beyond that point and without being precise about the time required for this sick process.
Their explanation: To protect themselves against fraudulence... Which kind of fraudulence I ask you! The risk that one claims to have a defective eLicenser while the eLicenser still works so that he has a second license? Which value would this license have compared to p*ssed and lost customer who's frustrated because he cannot access any production containing Nexus 2 content? What do they think will this mean for future business with this customer or with others who read about this hostile behavior?
The company lost me as a customer. I will have pain to work with projects containing Nexus 2 presets but it can't hurt any more than the realization that I have thrown several hundred euros down the throat of a shady company and have to be called a liar and a fraud at the moment of "greatest need".
With such a**holes I do no more business and recommend everyone to consider exactly whether he wants to risk the same experience - because reFX is only great as long as you have no problems. If you have these, you are lost.
I have written off the money. Because I don't trust this dubious company and I won't give away my (defect) proof of ownership. Anyone who hides so meticulously from customers and is anxious to hide from them has no trustworthiness and the behavior of the support underlines this additionally.mod edit wrote:Members are asked to respect the copyright of other users, sites, media, etc. Users linking to, asking for information about, or blatantly bragging about using, warez, crackz, pirated sample content, re-printing material without permission, etc. will result in your post being edited / deleted, and you may be issued with a warning and / or a ban.
My advice: Don't buy anything from reFX. Look for alternatives!
did I really say that.
