I've often wondered about this. I've been lucky so far and no issues with my eLicenser, but sure it will happen one day.mgw38 wrote: ↑Fri May 17, 2019 12:38 pmThe final issue is that if the eLicenser is broken and contained both Nexus and VSL library licenses you have to send the broken eLicenser to both companies which is obviously not possible. So you can decide wether you want one or the other license back. But you can never get all of them replaced.
I've sympathies with the OP. While I've had good experience with their support, ReFX do not make it easy here, and other companies do better. While Avenger is certainly not a straightforward Nexus replacement, there is some overlap and their licensing policies are massively better. I haven't bought any Nexus libraries since Avenger came out, and likely won't without changes both to the software itself and especially the licensing.