KVR Audio

rollasoc · Post by **rollasoc** » Fri Jun 28, 2019 8:51 am

DrMEM wrote: Fri Jun 28, 2019 6:35 am Looking forward to the CPU patch! I bought Fathom something like a year ago and I've barely used it, partly because I'm not much of a synth person and partly because of the high CPU usage. Still, I wanted to support the project, and I'll buy an upgrade when the CPU patch is released.

I feel the same. I play with it, in it's own Cubase project, but haven't used it on a song yet, since it is nearly maxing my aging processor. I did buy all the preset packs the other week, just to throw some money at it.

My processor is pretty old, I didn't think it would support AVX.

I was playing with Massive X last night and was surprised to learn my processor does support AVX.

So looking forward to the CPU optimized Fathom. Which I will pay for the upgrade, since I feel I can finally let it loose in a tune.

zzz00m · Post by **zzz00m** » Fri Jun 28, 2019 1:46 pm

Maybe a free 30 day (or whatever) trial version of Fathom Pro would be more convincing? Then after the trial expired, it could revert to the stripped down Mono version. With a big "BUY" button on it.

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 1:56 pm

I am so behind on this. How do I get the latest version? I don't remember what the download procedure is.

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 2:11 pm

Short and to the point. Found instructions. Says license # is password to unlock zip file. Well, it doesn't work. What do I do?

zzz00m · Post by **zzz00m** » Fri Jun 28, 2019 2:16 pm

An email to support should do it. support@fathomsynth.com

The unzip password was changed at some point, so if you got yours before the change, you will need a refresh.

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 2:28 pm

zzz00m wrote: Fri Jun 28, 2019 2:16 pm An email to support should do it. support@fathomsynth.com

The unzip password was changed at some point, so if you got yours before the change, you will need a refresh.

I was one of the first purchasers in 2017. Were buyers emailed about the password change because I never got anything.

mcbpete · Post by **mcbpete** » Fri Jun 28, 2019 2:36 pm

Can't remember if I got an email about the password change or read it here, but looking at my receipts it changed on version 2.12 last June

courtjestr · Post by **courtjestr** » Fri Jun 28, 2019 2:54 pm

wagtunes wrote: Fri Jun 28, 2019 2:28 pm
zzz00m wrote: Fri Jun 28, 2019 2:16 pm An email to support should do it. support@fathomsynth.com

The unzip password was changed at some point, so if you got yours before the change, you will need a refresh.
I was one of the first purchasers in 2017. Were buyers emailed about the password change because I never got anything.

From the Fathom site where you download updates:

We no longer issue passwords unless you forward your receipt for Fathom PRO and your email matches a purchase email.

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 3:00 pm

courtjestr wrote: Fri Jun 28, 2019 2:54 pm
wagtunes wrote: Fri Jun 28, 2019 2:28 pm
zzz00m wrote: Fri Jun 28, 2019 2:16 pm An email to support should do it. support@fathomsynth.com

The unzip password was changed at some point, so if you got yours before the change, you will need a refresh.
I was one of the first purchasers in 2017. Were buyers emailed about the password change because I never got anything.
From the Fathom site where you download updates:

We no longer issue passwords unless you forward your receipt for Fathom PRO and your email matches a purchase email.

Yeah, but why wasn't I informed of the password change in the first place?

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 3:00 pm

mcbpete wrote: Fri Jun 28, 2019 2:36 pm Can't remember if I got an email about the password change or read it here, but looking at my receipts it changed on version 2.12 last June

So how did YOU get your new password?

carrieres · Post by **carrieres** » Fri Jun 28, 2019 3:03 pm

PM Everett

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 3:06 pm

carrieres wrote: Fri Jun 28, 2019 3:03 pmPM Everett

I sent him an email. I just don't understand why customers aren't notified. I mean how hard is it to email all customers "Your new password is <whatrever>"

It takes 2 minutes.

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 3:33 pm

Okay, I heard back from Everett and he explained what happened. I'll let him explain here. In the meantime, I got the new password and will start working on my library now.

Looking forward to diving in with all the new changes that I've missed.

FathomSynth · Post by **FathomSynth** » Fri Jun 28, 2019 3:38 pm

Wagtunes, your concerns are warranted.

Obviously if a password changes the correct procedure is to let people know.

To be honest my procedure has evolved and it took a while to get it right.

I did not get the email list up and running in a dependable way until late last year. The email list is now very dependable because it is based on the email of anyone who has purchased the product minus a handful of people who requested not to get emails, which is also a list. The official procedure now is when ever the password changes an email goes out to everyone on the list.

I think what happened is that the latest password changed about mid last year just before I had the email list up and running. At the time I just figured when people discovered that their password no longer worked that they would email me for a new one which they did. Obviously this method was very unprofessional, but has since been fixed with the new list.

It's actually going to change again with the next release, but this time everyone will get an email.

Oh OK, our posts here crossed. It's great to have you back by the way, and a sound bank from you would generate a lot of excitement in our user base, so yes that would be awesome. Not to mention it's also pretty lucrative since all my existing sound designers are making on average around $100 per month on their sound banks.

wagtunes · Post by **wagtunes** » Fri Jun 28, 2019 4:31 pm

FathomSynth wrote: Fri Jun 28, 2019 3:38 pm Wagtunes, your concerns are warranted.

Obviously if a password changes the correct procedure is to let people know.

To be honest my procedure has evolved and it took a while to get it right.

I did not get the email list up and running in a dependable way until late last year. The email list is now very dependable because it is based on the email of anyone who has purchased the product minus a handful of people who requested not to get emails, which is also a list. The official procedure now is when ever the password changes an email goes out to everyone on the list.

I think what happened is that the latest password changed about mid last year just before I had the email list up and running. At the time I just figured when people discovered that their password no longer worked that they would email me for a new one which they did. Obviously this method was very unprofessional, but has since been fixed with the new list.

It's actually going to change again with the next release, but this time everyone will get an email.

Oh OK, our posts here crossed. It's great to have you back by the way, and a sound bank from you would generate a lot of excitement in our user base, so yes that would be awesome. Not to mention it's also pretty lucrative since all my existing sound designers are making on average around $100 per month on their sound banks.

I'm assuming they sell those banks through your site and they split the profits with you since you're doing the main promotion?

Fathom Synth Development Thread