Native Access Recognizing Kontakt Full Version 5.7.3 as Kontakt Player?

[bklyde]

I'm trying to upgrade to Kontakt 5.8.1 Full Version, but Native Access recognizes my Kontakt 5.7.3 Full Version as "Kontakt Player". This is keeping me from upgrading to 5.8.1, or even 6 for that matter. Anyone else have this problem? I've spoke to Native Support and they were not very helpful.

[ew]

That's a known issue with an older version of Native Access; it shouldn't be happening with the latest.

I'd try uninstalling Native Access, install the version on the NI website and let it update.

ew

[bklyde]

Thanks for the input. I'll try reinstalling when I get in front of it.
Native Support is now saying the serial I provided is for "Kontakt Player". But my license clearly says "Full"