Acustica Audio, Support Ticket closed without answer
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waldemarjohann waldemarjohann https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=300783
- KVRist
- Topic Starter
- 228 posts since 14 Mar, 2013
Is this normal with Acustica Audio, that you open a ticket, get no answer and afterwards the ticket is closed with "We hope that the ticket was resolved to your satisfaction"?
Thanks for answer.
Thanks for answer.
- KVRian
- 1434 posts since 21 Nov, 2005 from The Netherlands
- KVRAF
- 5948 posts since 8 Jul, 2009
Yes, it happens with AA. AA is not great for support.
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waldemarjohann waldemarjohann https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=300783
- KVRist
- Topic Starter
- 228 posts since 14 Mar, 2013
I ask the Acustica support team but maybe i get once again not a answer. So that's why i ask here.RPH wrote: ↑Sun Aug 11, 2019 3:33 pm http://forum.acustica-audio.com/
Maybe ask there instead of here.
- KVRian
- 933 posts since 25 Dec, 2007 from Hamburg,Germany
Hey, it appears to be a bit rude seeing this messgae for the 1st timewaldemarjohann wrote: ↑Sun Aug 11, 2019 2:22 pm Is this normal with Acustica Audio, that you open a ticket, get no answer and afterwards the ticket is closed with "We hope that the ticket was resolved to your satisfaction"?
Thanks for answer.
but closing a ticket within days is contributed to their handling routines.
Without giving it too much weight just open a new one and on and on until someone picks you up.
I also think it`s a good idea to ask your question(s) on more company detached, "neutral" forums like you did.
May takes a moment for people to react.
P.S. the "Effects" section
would be more appropriate as users who can help you would expect to appear there.
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- KVRAF
- 3054 posts since 25 Apr, 2011
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waldemarjohann waldemarjohann https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=300783
- KVRist
- Topic Starter
- 228 posts since 14 Mar, 2013
Omkar wrote: ↑Tue Aug 13, 2019 4:22 pmHey, it appears to be a bit rude seeing this messgae for the 1st timewaldemarjohann wrote: ↑Sun Aug 11, 2019 2:22 pm Is this normal with Acustica Audio, that you open a ticket, get no answer and afterwards the ticket is closed with "We hope that the ticket was resolved to your satisfaction"?
Thanks for answer.
but closing a ticket within days is contributed to their handling routines.
Without giving it too much weight just open a new one and on and on until someone picks you up.
I also think it`s a good idea to ask your question(s) on more company detached, "neutral" forums like you did.
May takes a moment for people to react.
P.S. the "Effects" section
would be more appropriate as users who can help you would expect to appear there.
Do you find this rude that i ask other people here for support experience with AA?
Did i have write anything negative about AA?
For what else i can use KVR-Audio and this is for me a neutral platform.
I ask this also @GS where zaphod looking every our. Until now i don't get an answer.
Do you really think i open a new ticket this will solve the problem, if i read from other posters and check there forum that they never get an answer?
Last thing i don't know that Acustic Audio is not an instrument, it is fx, please explain. I would like to learn.
Sorry for my english, i'm not a native english speaker.
All the best
Wald e Mar
Last edited by waldemarjohann on Wed Aug 14, 2019 10:06 am, edited 2 times in total.
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- KVRAF
- 35436 posts since 11 Apr, 2010 from Germany
What if someone responds "yes"? And, what if someone responds "no"?waldemarjohann wrote: ↑Sun Aug 11, 2019 4:48 pmI ask the Acustica support team but maybe i get once again not a answer. So that's why i ask here.RPH wrote: ↑Sun Aug 11, 2019 3:33 pm http://forum.acustica-audio.com/
Maybe ask there instead of here.
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waldemarjohann waldemarjohann https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=300783
- KVRist
- Topic Starter
- 228 posts since 14 Mar, 2013
chk071 wrote: ↑Tue Aug 13, 2019 5:58 pmWhat if someone responds "yes"? And, what if someone responds "no"?waldemarjohann wrote: ↑Sun Aug 11, 2019 4:48 pmI ask the Acustica support team but maybe i get once again not a answer. So that's why i ask here.RPH wrote: ↑Sun Aug 11, 2019 3:33 pm http://forum.acustica-audio.com/
Maybe ask there instead of here.
Last edited by waldemarjohann on Tue Aug 13, 2019 6:07 pm, edited 1 time in total.
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waldemarjohann waldemarjohann https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=300783
- KVRist
- Topic Starter
- 228 posts since 14 Mar, 2013
waldemarjohann wrote: ↑Tue Aug 13, 2019 6:04 pmDid you ever had business with AA?chk071 wrote: ↑Tue Aug 13, 2019 5:58 pmWhat if someone responds "yes"? And, what if someone responds "no"?waldemarjohann wrote: ↑Sun Aug 11, 2019 4:48 pmI ask the Acustica support team but maybe i get once again not a answer. So that's why i ask here.RPH wrote: ↑Sun Aug 11, 2019 3:33 pm http://forum.acustica-audio.com/
Maybe ask there instead of here.
What are you experience with them?
Ask this yourself, i do not see the future.
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- KVRAF
- 35436 posts since 11 Apr, 2010 from Germany
Well, what would it tell you, or mean to you, if single users respond that it's normal, or not normal for them? TBH, it doesn't even appear to me that you're that interested.
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waldemarjohann waldemarjohann https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=300783
- KVRist
- Topic Starter
- 228 posts since 14 Mar, 2013
I'm very interesting to get from AA a feedback. But this is now not the question anymore.
I have now to explain my question here and that's funny.
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- KVRAF
- 35436 posts since 11 Apr, 2010 from Germany
The thing is, there is no point in asking it here. All that should matter to you is to get in touch with AA. If you want to waste your time, i won't stop you though, of course. This place is seriously lacking pointless rant topics.
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- KVRAF
- 35436 posts since 11 Apr, 2010 from Germany
And... while i'm here, i'll have my vote in this social survey. And i vote for... no. It's surely not normal for a company with a support ticked system to close topics unhandled. Why would it be?
- KVRian
- 933 posts since 25 Dec, 2007 from Hamburg,Germany
I wanted to support you at every aspect, somehow you got me wrong.
Let`s see ...
not your question appears to be rude, the AA support apperars to be rude
(for new customers confronted with their message for the first time).
BUT:
It is not meant to be rude, it is the way AA handles things, just open another ticket(s)
until your question(s) are reaching the support.
It is a good idea to ask on forums aside the forum of a company.
I also would do it. BUT:
Just choose the more proper section in a forum to get your questions done.
You are now in the "Instruments" section and AA plugins do belong to the "Effects" section.
What I did is following the perspective of a newcomer and replied accordingly.
What I wrote at GS is my very own perspective.
Let`s see ...
Means:
not your question appears to be rude, the AA support apperars to be rude
(for new customers confronted with their message for the first time).
BUT:
Means:
It is not meant to be rude, it is the way AA handles things, just open another ticket(s)
until your question(s) are reaching the support.
Means:
It is a good idea to ask on forums aside the forum of a company.
I also would do it. BUT:
Means:
Just choose the more proper section in a forum to get your questions done.
You are now in the "Instruments" section and AA plugins do belong to the "Effects" section.
What I did is following the perspective of a newcomer and replied accordingly.
What I wrote at GS is my very own perspective.
No problem Sir.
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