Available now: Tone2 Icarus2.5 - Wavetable Workstation

[mladi]

In this case we will have to change the upgrade rules. It would be unfair to the existing customers.
The upgrade will be only free for those who paid the regular price for Icarus or bought the plugin from our own webshop.
Black friday purchasers will not get it for free.

Wow, what a dick move. I was close to getting Icarus during the sale in the assumption of getting the upgrade for free as you announced on the first page of this very thread. But now I will just skip it altogether. It's not the customer's fault that you have trouble with third party vendors. I'm sorry for those who already pulled the trigger and who now realize they are getting screwed. Pretty shady to treat 3rd party customers as second class.

I can only hope you reconsider this.

I find it pretty fair like Markus already explained. I'm an existing customer who bought directly from tone2. You can't please everybody i guess.

[El°HYM]

The upgrade will be free for everyone who purchased Icarus through our own webshop (www.tone2.com) after April.
The upgrade will be free for everyone who purchased Icarus through a 3rd party reseller for the regular price after April.

So customers that bought from Bestservice in good faith thinking this was a regular BF sale now end up having to pay more for Icarus 2 because you are suddenly changing the rules? But then I assume it is possible to get a refund from Bestservice and order directly from you instead?

As you decided to buy from BS instead from tone2 where is announced over there that you will get a free update?

Might have been more an Assumption regarding the info in this thread about purchases after April & The Believe that Best Service was authorized by Tone2 to offer these discounted 'sales' as a legit blackfriday offer.

[paterpeter]

The upgrade will be free for everyone who purchased Icarus through our own webshop (www.tone2.com) after April.
The upgrade will be free for everyone who purchased Icarus through a 3rd party reseller for the regular price after April.

So customers that bought from Bestservice in good faith thinking this was a regular BF sale now end up having to pay more for Icarus 2 because you are suddenly changing the rules? But then I assume it is possible to get a refund from Bestservice and order directly from you instead?

As you decided to buy from BS instead from tone2 where is announced over there that you will get a free update?

Thank you a lot for the nice feedback.

I forgot to mention: The upgrade to Icarus2 will be free for everyone who purchased Icarus 1.x after May 2019.

There might be a public beta in Autumn.

He has now edited the post, of course. But hey, no damage done for me. Bummer really, because I liked the demo and think Icarus 2 will be great. Luckily I haven't bought it yet. I just move on - I'm not interested in this kind of business. Still I think it's a crappy move to change the upgrade rules after the fact.

BTW, I would have bought from Thomann to even shave off a couple more € like the second class customer I am

[Markus Krause]

Those who purchased Icarus1 with discount through the Best Service Black Friday sale (which was not authorized by me btw) will be able to upgrade to v2 for the difference price.
This is a fair solution for everyone

[cwig]

The upgrade will be free for everyone who purchased Icarus through our own webshop (www.tone2.com) after April.
The upgrade will be free for everyone who purchased Icarus through a 3rd party reseller for the regular price after April.

So customers that bought from Bestservice in good faith thinking this was a regular BF sale now end up having to pay more for Icarus 2 because you are suddenly changing the rules? But then I assume it is possible to get a refund from Bestservice and order directly from you instead?

As you decided to buy from BS instead from tone2 where is announced over there that you will get a free update?

Nowhere at tone2.com does it say that purchases made via a reseller does not qualify for a free upgrade.

[cwig]

The upgrade will be free for everyone who purchased Icarus through our own webshop (www.tone2.com) after April.
The upgrade will be free for everyone who purchased Icarus through a 3rd party reseller for the regular price after April.

So customers that bought from Bestservice in good faith thinking this was a regular BF sale now end up having to pay more for Icarus 2 because you are suddenly changing the rules? But then I assume it is possible to get a refund from Bestservice and order directly from you instead?

As you decided to buy from BS instead from tone2 where is announced over there that you will get a free update?

Might have been more an Assumption regarding the info in this thread about purchases after April & The Believe that Best Service was authorized by Tone2 to offer these discounted 'sales' as a legit blackfriday offer.

Exactly.

[cwig]

Those who purchased Icarus1 with discount through the Best Service Black Friday sale (which was not authorized by me btw) will be able to upgrade to v2 for the difference price.

Fair enough.

[RichN]

Those who purchased Icarus1 with discount through the Best Service Black Friday sale (which was not authorized by me btw) will be able to upgrade to v2 for the difference price.
This is a fair solution for everyone

Are you serious??? I tried the Icarus demo in the past and never could get along with it, because of the small GUI. I have been following this thread from the beginning, because Icarus 2 looks great. You announced that if you buy Icarus 1, you get a free upgrade to Icarus 2. I have been going back and forth and decided against it, because I already have Serum, Avenger, Rapid, Massive X, Hive 2, and several other synths with wavetables.

When I saw the discounted Icarus at Best at Service, I changed my mind and impulse bought it, although I already spent way too much money during the Black Friday sales. I just couldn't let it go for that price. All because of the free upgrade to Icarus 2 in a couple of days (as does everybody else who buys Icarus 1 at this final stage of it's development).

And now you're suddenly changing the rules? So because of the misleading initial information you provided, I have now spent €89 on a synth that I have no use for (because of the small GUI), that I can't resell and that I can't upgrade to Icarus 2 unless I again pay you money. Wow!!! And you are the one complaining about being treated badly? I have spent a fortune on plugins over the years and never have I encountered something like this. By the way, I was already a customer of yours (ElectraX, Electra2). Thanks for treating me like shit.

I will contact best at Service and ask if it's possible to get a refund. They are probably going to tell me that this is not their fault.

[zvenx]

Those who purchased Icarus1 with discount through the Best Service Black Friday sale (which was not authorized by me btw) will be able to upgrade to v2 for the difference price.
This is a fair solution for everyone

Hmmm. This doesn't affect me as I do have to pay for the upgrade and indeed will. But hmmmm this can't be 'right'.
rsp

[mladi]

Those who purchased Icarus1 with discount through the Best Service Black Friday sale (which was not authorized by me btw) will be able to upgrade to v2 for the difference price.
This is a fair solution for everyone

Hmmm. This doesn't affect me as I do have to pay for the upgrade and indeed will. But hmmmm this can't be 'right'.
rsp

I find it a good solution since the BF Sale wasn't authorized by tone2 and Markus only try to treat all customers equal.

[zvenx]

yeah but as RichN quite rightly pointed out...
Markus afaik didn't say if you buy Icarus 1 FROM TONE2 after X date you get Icarus 2 for free.
It said if you buy Icarus 1 after X date you get Icarus 2 for free.

rsp

[RichN]

yeah but as RichN quite rightly pointed out...
Markus afaik didn't say if you buy Icarus 1 FROM TONE2 after X date you get Icarus 2 for free.
It said if you buy Icarus 1 after X date you get Icarus 2 for free.

rsp

Exactly. And I really get why some Icarus 1 owners who have to pay for their upgrade feel a little frustrated, seeing how new customers can get Icarus 1 (including the free upgrade to Icarus 2) so cheap (still not cheaper than their upgrade prices though). Believe me, I have been in the same boat so many times. The best deals always go to the newcomers. Not only in software, but in all business. That's just how it works. Sometimes you profit from that mechanism, and sometimes you don't.

But now this is somehow spun, to make newcomers to Icarus feel like they have done something indecent, by buying Icarus from a reseller. I'm sure that like me, most buyers were never aware of the fact that those resellers somehow acted without Tone2's consent (I didn't know something like that was even legally possible).

I bought Icarus 1 in good faith, with only one reason: Icarus 2. As was promised by Tone2. And now he has changed the rules after the fact. I hope Markus comes to his senses. Because it now seems that to please some angry Icarus 1 owners (and I don't really understand why, because as I said, this is just how the market works), he's doing something that's in my opinion not just illegal, but also plain wrong. It doesn't look like a good business decision to me either.

[tatanka]

This thread has one good thing:

- I was thinking about upgrading Icarus for a fair prize cause I really love Icarus 1, its one of the few synths I am able to use and at least understand what I am doing in the cases I need, great presets and additional soundsets, even runs on my old win 7 pc and even if I personally dont need another workstation like Avenger coming with Icarus 2 (if I need drums I have them and wont look into Icarus)
- I was thinking about buying Rayblaster 2 or Electra 2 from Bestservice in the BF sale

Conclusions:
- I will save money cause I wont buy either
- I will buy from bestservice in this BF sale and in any upcoming sale cause all my experience over nearly a decade (as buyer I have to admit) is: this IS BESTSERVICE, never any problems, so much accomodations when they dont have to legally

I leave Tone2 with mixed emotions. Markus, maybe really best for you to leave all this cause I am afraid as long as you cant see that you with your selling strategys ("deals" that are nothing then a prize reduction years ago just to mention one point) and now the arguing in this thread you are just part of the problem you wont get lucky with this.

And in general wont get rid of the stress and your health problems and that is all I really wish from my heart for you.

I feel that you really wont hurt anybody and try to make best out of it for anybody but just get lost in this ridiculous sales "strategys" (which you can reduce at least to "cheaper").

Take distance from all this, follow your heart and do what you really like and believe in (what might be something like develloping things but maybe without the need of selling them ).

Again one thread that makes me really sad cause there is NO DISAGREE on the main targets but only on the way to reach.....

I would have had no problems paying the (high) upgrade prize without this fishy smell that comes threw in this thread. Yes, kvr is no nice place anymore, but you ARE part of it. And I am part of this too of course.

[AcrossTheSky]

Just 1 more question
so If Icarus 1 is activated after 6th of DEc - will it turn into Icarus 2 automatically ??

cheers..

[JunSev]

Those who purchased Icarus1 with discount through the Best Service Black Friday sale (which was not authorized by me btw) will be able to upgrade to v2 for the difference price.
This is a fair solution for everyone

Markus please don't do this, many people weren't even aware, some people decided to buy icarus from the current sales specifically for Icarus 2, I mean if you want to change the procedures is ok, but don't do that now, do it in the future, many people simply weren't even aware about that right now.

You shouldn't/can't change the rules all of a sudden, I mean this doesn't affect me, I would like to have at least some introductory upgrade price because I had Icarus barely one year ago, also because some of your older user base are an important part of the people supporting your softwares (an introductory upgrade would make everyone happy, I think that no one would complain even), but I can understand the frustration from some people here and the disappointment if you decide to do something like this, it would piss off a Lot of people.

And I'm saying this because I really hope the best from Tone2, a good position in the software market, many satisfied users (old, newcomers ext), all in good will.