Sonic Reality

ATS · Post by **ATS** » Fri Oct 22, 2004 10:33 pm

ATS wrote:
IK Support wrote:Hey, thanks for the info about this. Can anyone having this problem please email me directly with this info.

What OS are you using and what service pack?
Do you have multiple user accounts on the computer?
any other system info you wish to share.
will you please post an update as to what is going on here, haven't heard from you on this thread since you asked this.

ditto

Rainman · Post by **Rainman** » Sat Oct 23, 2004 3:51 pm

This is not a problem just with PC's I'm afraid, I downloade the 2.0.8 version for the Mac last night (using DP 4.12) and it's also asking for re-authorize each time I launch. I didn't discover this right away because in additionn to this problem, anytime you want to make a change to any parameters in a patch the knobs, dials, etc. bounce to the extreme left and remain there and cannot be moved. I was busy trying to work with this and sent an e-mail to IK and only after re--launching was presented with the authorize problem as well. I haven't sent an e-mail yet for this, I just ended up going to bed. I have a session today so will try a re-install as suggested earlier but I might be buggered for today.

Regards
Rainman-who hasn't posted in a long long while as everything was working top drawer.

Squids · Post by **Squids** » Sat Oct 23, 2004 7:01 pm

I don't know the official word on this but I heard something about it grabbing a new digital ID or something like that and I think it could be actually an improvement on the authorization process. So, it may need to be re-authorized but for good reason in the long run I believe. Sorry I don't have more info than that but IK tech support does. Contact www.sampletank.com/support.html

ATS · Post by **ATS** » Sun Oct 24, 2004 6:08 am

Squids wrote:I don't know the official word on this but I heard something about it grabbing a new digital ID or something like that and I think it could be actually an improvement on the authorization process. So, it may need to be re-authorized but for good reason in the long run I believe. Sorry I don't have more info than that but IK tech support does. Contact www.sampletank.com/support.html

Squids I don't think it is right for someone from IK support to come on this thread and ask for an email to be sent to him and then not respond to the email or the thread after that. And this was a while ago. Too bad the people at IK aren't like you.

Squids · Post by **Squids** » Sun Oct 24, 2004 6:19 am

ATS wrote:
Squids wrote:I don't know the official word on this but I heard something about it grabbing a new digital ID or something like that and I think it could be actually an improvement on the authorization process. So, it may need to be re-authorized but for good reason in the long run I believe. Sorry I don't have more info than that but IK tech support does. Contact www.sampletank.com/support.html
Squids I don't think it is right for someone from IK support to come on this thread and ask for an email to be sent to him and then not respond to the email or the thread after that. And this was a while ago. Too bad the people at IK aren't like you.

They do respond but they do it in the order they receive the email. This is Saturday night? They don't work on the weekends. Most companies don't. It can take a few business days to hear back sometimes.

IK Support · Post by **IK Support** » Mon Oct 25, 2004 5:50 pm

Anyone who is having the ST LE problem when it doesn't save the Auth codes etc, please see below and send your responses to

http://www.sampletank.com/STSupport.html

- Are you the admin or not on the system.

- Does ST remember the Instrument Root folder setting each time you load it or does it reask each time?

- On which button do you click after having inserted the codes, just before leaving the wizard

- Is the Digital ID going to change or are they just asked to reinsert the same exact codes all the times?

Jason Williams
IK Tech Support

ATS · Post by **ATS** » Tue Oct 26, 2004 12:53 am

Squids, thanks.

ATS · Post by **ATS** » Tue Oct 26, 2004 12:57 am

IK Support wrote:Anyone who is having the ST LE problem when it doesn't save the Auth codes etc, please see below and send your responses to

http://www.sampletank.com/STSupport.html

- Are you the admin or not on the system.

- Does ST remember the Instrument Root folder setting each time you load it or does it reask each time?

- On which button do you click after having inserted the codes, just before leaving the wizard

- Is the Digital ID going to change or are they just asked to reinsert the same exact codes all the times?

Jason Williams
IK Tech Support

Sent, can anyone tell me if this is a problem with the update of Sampletank 2 XL because I have it buy haven't opened it yet

Ian B · Post by **Ian B** » Tue Oct 26, 2004 6:33 am

ATS wrote:Sent, can anyone tell me if this is a problem with the update of Sampletank 2 XL because I have it buy haven't opened it yet

Hi ATS,
I'm using S2 XL (update v2.0.8.1) and I've not had any issues with the authorizing.

ATS · Post by **ATS** » Wed Oct 27, 2004 3:02 am

Ian B wrote:
ATS wrote:Sent, can anyone tell me if this is a problem with the update of Sampletank 2 XL because I have it buy haven't opened it yet
Hi ATS,
I'm using S2 XL (update v2.0.8.1) and I've not had any issues with the authorizing.

Do you have Windows fully updated? Service pack 2? I am wondering if this may be part of the problem.

Ian B · Post by **Ian B** » Wed Oct 27, 2004 6:18 am

ATS wrote:Do you have Windows fully updated? Service pack 2? I am wondering if this may be part of the problem.

No, I'm still using Service Pack 1. I haven't installed SP 2 after seeing reports it 'could' be problematic with some software, so mabye you're right about SP 2?

ATS · Post by **ATS** » Wed Oct 27, 2004 3:34 pm

nutsadamus wrote:Anyone have a chance to try the latest ST2 update, 2.0.8 to see if that fixes the authorization issue?

I tried it and so far so good. It seems to be working now.

Sonic Reality

KVR Audio

Sampletank LE makes me authorize every single time I start