Anybody had issues with Hornet plugins support - I've not heard back from them...?
- KVRist
- Topic Starter
- 477 posts since 30 May, 2018
I bought a plugin from Hornet a few weeks ago.
Its not working properly. I raised a support ticket and they initially replied then gone silent despite a few attempts to contact them again.
Yeah, the plugin was only $7 but was hoping for a response from them.
Its not working properly. I raised a support ticket and they initially replied then gone silent despite a few attempts to contact them again.
Yeah, the plugin was only $7 but was hoping for a response from them.
Reaper (win), i7-7700k, 16GB
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NeonNightflyer NeonNightflyer https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=384912
- KVRist
- 87 posts since 1 Sep, 2016
They've been very quick in my experience. Maybe send them another message?
- KVRAF
- 18565 posts since 16 Sep, 2001 from Las Vegas,USA
Yes I had to contact them about a month ago as well and response was very quick. These days you have to wonder if someone is ok or not.....
None are so hopelessly enslaved as those who falsely believe they are free. Johann Wolfgang von Goethe
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- Banned
- 134 posts since 16 Mar, 2020
Saverio's normally pretty quick in replying. He might be on vacation or ill.
- KVRAF
- 1672 posts since 3 Aug, 2017 from San Diego, CA
Sounds like an anomaly. I've received responses inside of a couple of days from them.
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- KVRist
- 275 posts since 3 Dec, 2009 from Cologne, Germany
He responded to me always in reasonable time and helped deeply committed.
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- KVRist
- 463 posts since 18 Feb, 2011 from Italy
Hi sorry for the issue if you send me the ticket number by private message i'll be happy to look into the issue for you.MasterTuner wrote: ↑Sat Jun 06, 2020 1:48 am I bought a plugin from Hornet a few weeks ago.
Its not working properly. I raised a support ticket and they initially replied then gone silent despite a few attempts to contact them again.
Yeah, the plugin was only $7 but was hoping for a response from them.
Saverio
My Audio plugins http://www.hornetplugins.com