KVR Audio

pc2000 · Post by **pc2000** » Tue Aug 25, 2020 8:15 pm

Greetings all,

I have a number of IK products I've authorized over the years with no issue, using the older product managers. I recently purchased the tape machines and authorized them using the new product manager they now have. For some reason, the tape machines (which is the only IK product that does this) brings up the demo or purchase dialog box when I try to use them, although custom shop and my online account shows my products as purchased and already authorized.

The issue happens whether using T-racks or the plugins in a DAW. If I run T-racks as admin, tapes will run as expected, but only this way. All other IK plugins authorized with the old manager run as they should in TR5 and doesn't need to be ran as admin. I get no purchase dialog boxes for products not authored with this new manager. All products have been installed with admin privileges. I UN-installed & re-installed Tr5 and the new manager more than once with the same result.

Tech Support responded quickly, but haven't been particularly helpful with a real solution. The few things they suggested didn't work. I finally suggested there might be a possible bug with the new manager given it's a new app. We all know software and bugs go hand in hand, whether they're known or not. Support stated they didn't consider the issue as any bug since they apparently haven't received any other complaints as of yet. It seems that only the admin account is being activated for the tape machines, but not a license for the entire computer. Again... this issue is only with tapes machine being activated with the new manager. I don't get a sense of getting anywhere with support, given the attitude that the manager couldn't possibly have an unknown bug. Has anyone authorized any products with this new manager?

jancivil · Post by **jancivil** » Tue Aug 25, 2020 10:04 pm

Well, I tried to see if it works here. Impossible, I have to enter a password and my account is not even recognized by their process here. The bot informed me they may get back with me "in a few days". Just a huge f**k-you to the customer.

jancivil · Post by **jancivil** » Tue Aug 25, 2020 10:10 pm

never mind rant

I was able to authorize something which wasn't authorized on this hardware til now, using the Authorization Manager released in late June, before I recognized there is this consolidation of the two Custom Shops and entered into this new SNAFU

jinotsuh · Post by **jinotsuh** » Tue Aug 25, 2020 10:53 pm

I know it doesn't help, but the new manager has worked flawlessly for me for the installs and updating, authing of products I have done since it was released.

OP, Does opening Custom Shop, then selecting the T-Racks tab at the top then GEAR - Restore My Gear help any?

Personally I would never, and have never installed anything specifically with Admin privileges

jancivil · Post by **jancivil** » Tue Aug 25, 2020 11:01 pm

redundant
sorry: end result of this is the new system is not causing any malfunction, it works normally and a bit swifter than the old way, particularly in consolidating two annoying systems into one.

IE: yes, I just authorized everything via Product Manager. BTW, this is on OSX, I didn't expect any run as admin bit anyway, but I did want to see.

I do detest them anyway, they don't wanna recognize that other vendors don't make you go thru all this or it's Let Them Eat Cake.
Now I have to go delete a bunch of crap I'll never buy.

pc2000 · Post by **pc2000** » Wed Aug 26, 2020 7:05 am

jinotsuh wrote: Tue Aug 25, 2020 10:53 pm I know it doesn't help, but the new manager has worked flawlessly for me for the installs and updating, authing of products I have done since it was released.

OP, Does opening Custom Shop, then selecting the T-Racks tab at the top then GEAR - Restore My Gear help any?

Personally I would never, and have never installed anything specifically with Admin privileges

I've tried that at least twice with no luck. I'm using win10 with a none admin account. I don't use my admin account for everyday computing and music task. The problem doesn't exist with that account and only affects the tape machines. It's a very odd issue. I have some options I will try.

pc2000 · Post by **pc2000** » Wed Aug 26, 2020 7:22 am

jancivil wrote: Tue Aug 25, 2020 11:01 pm redundant
sorry: end result of this is the new system is not causing any malfunction, it works normally and a bit swifter than the old way, particularly in consolidating two annoying systems into one.
IE: yes, I just authorized everything via Product Manager. BTW, this is on OSX, I didn't expect any run as admin bit anyway, but I did want to see.

I do detest them anyway, they don't wanna recognize that other vendors don't make you go thru all this or it's Let Them Eat Cake.
Now I have to go delete a bunch of crap I'll never buy.

Thanks for giving feedback and confirmation. I appreciate your efforts. I will see if I can manually authorize my computer using the no internet option. I also been contemplating whether I should De-authorize my system then restore it with a fresh authorization.

On another note... folks (including myself at a point) were having issues Waves central some time ago, while others didn't experience the same issues. I can't say whether the issue is with the new manager or something else is the culprit. At least I know what to expect from IK when they run out of ideas on a short list.

jancivil · Post by **jancivil** » Wed Aug 26, 2020 5:44 pm

Have you uninstalled the Product Manager (by their uninstaller) and reinstalled?

pc2000 · Post by **pc2000** » Thu Aug 27, 2020 4:07 am

jancivil wrote: Wed Aug 26, 2020 5:44 pm Have you uninstalled the Product Manager (by their uninstaller) and reinstalled?

I no longer think the manager is the culprit. I see some conflicts in my account that may be the ticket. I bought the tape machines collection ( at sale price ) and see that 2 of the tapes have corrupt looking purchased on dates. Two of the tapes, purchase dates are normal. The other two are listed as follows: -0001/11/30

This is some sort of tech issue on their end. Another issue I noticed is that when I click on authorize in the TR5 app, a dialog pops up that states TR5 is already authorized, but shows the serial# forTR5-CS. I own the full version of TR5 which has it's own serial, but that serial number apparently only activates the products?

The thing that irritates me, is that they only make a response to what I present. They don't seem to follow up with any suggestions or inquire if I need further assistance.

jancivil · Post by **jancivil** » Thu Aug 27, 2020 10:48 am

Their support is not stellar. I had an issue when they changed the internal ID to all the t-racks in an update, a crucial one in that it was to 64-bit; mentioned it here and their guy simply said VE Pro wasn’t doing it right. IE: they weren’t even aware of the host, first they heard of it. This is a technical issue they botched, easily avoidable idiot mistake, but it’s not their problem. Support had nothing, didn’t care, I just had to live with it, recreating all the settings of every instance of every plugin in projects. Put a real chill on me using the things, certainly on obtaining more.
but your idea of this issue reminds of that.
(I was extremely irritated to, when I went to establish a password for Product Manager* have their site give me an access code three times which all failed; and this is the third time (per every new system) I've experienced that. *: I was logged into my account but unable to access Product Manager. Without google remembering and storing passwords I'd still have no Amplitube anything waiting for "support". This system exists as pure marketing/hard sell with no positives for me. Comparatively, literally everything else is smooth sailing.)

Issue with IK product manager?