KVR Audio

puremusic · Post by **puremusic** » Thu Oct 08, 2020 2:11 pm

When Newegg was hacked, they covered it up, and resolved never to buy from them again. My credit card info was stolen in that instance, if I hadn't found out about it online in news, not from Newegg, I would've failed to cancel it and who knows how many charges would've been rung up.

Sounds like it probably was a less serious hack here for JRRShop, but I'd still appreciate hearing from them about it via email, rather than just receiving more advertising emails as if it never happened. If I wasn't reading about it on forums I wouldn't know.

SoundHunterrr · Post by **SoundHunterrr** » Thu Oct 08, 2020 3:00 pm

Also this shop has been down for very long time already. First it was commented “no hijack”, now it was confirmed it was hijack. I feel very bad for all the credit card/billing information of customers if they are leaked now :/

Harry_HH · Post by **Harry_HH** » Thu Oct 08, 2020 3:08 pm

I agree, the JRR information policy is not very active nor transparent.
I have sent some of emails, Jesus-guy has been the only person responded, if any.

Regarding how active Eric has been in marketing, his crisis communication has been a disappointment.

ATS · Post by **ATS** » Thu Oct 08, 2020 3:38 pm

SoundHunterrr wrote: Thu Oct 08, 2020 3:00 pm Also this shop has been down for very long time already. First it was commented “no hijack”, now it was confirmed it was hijack. I feel very bad for all the credit card/billing information of customers if they are leaked now :/

At first I believe it wasn't a hijack or at least that is what they though at the time.

goldenanalog · Post by **goldenanalog** » Fri Oct 09, 2020 2:15 am

goldenanalog wrote: Tue Oct 06, 2020 4:08 pm
Uncle E wrote: Tue Oct 06, 2020 2:10 am Thank you! I can provide the sounds to you now! I will PM you.
Thank-you! PM’d

Thanks for the PM!

I've followed it with another PM listing all of my order numbers going back to May 12, 2018.

(17) separate order numbers in total - please let me know if you need specific detailing of any of the orders.

- GA

And another PM has been sent.

Eric did one helluva lot of work on my behalf, guys/gals. If you’re like me, and have ordered a lot of sounds from his shop to be downloaded: please send him the order number(s) associated with the download(s)

Uncle E · Post by **Uncle E** » Fri Oct 09, 2020 7:53 am

SoundHunterrr wrote: Thu Oct 08, 2020 3:00 pm Also this shop has been down for very long time already. First it was commented “no hijack”, now it was confirmed it was hijack. I feel very bad for all the credit card/billing information of customers if they are leaked now :/

Those are two separate things. Our site crashed on July 7 and it was not a hack. On October 3, someone was able to insert a redirect into our home page and that was a hack. We never receive credit card numbers or store them on the site, they are sent directly to the credit card processing company and the only thing we ever see is the authorization code.

goldenanalog · Post by **goldenanalog** » Sat Oct 10, 2020 12:07 am

Just wanted to say a big huge THANK-YOU! to one of the best people here: Uncle E!

- he was able to suss out ALL of the jrrshop sounds that I bought over the past year and a half - I have them all back! Yay! Almost 100 D/L links; but i'll bet that there are some of you here on KVR that have even more of his delicious sounds then i do - and i salute you!

goldenanalog · Post by **goldenanalog** » Sat Oct 10, 2020 2:36 pm

Uncle E: price request PM sent

- GA

Uncle E · Post by **Uncle E** » Sat Oct 10, 2020 8:22 pm

www.jrrshop.com will be down for planned maintenance tomorrow (Sunday) from 9am to 10am PST.

zadillo · Post by **zadillo** » Mon Oct 12, 2020 10:00 pm

Uncle E wrote: Sat Oct 10, 2020 8:22 pm www.jrrshop.com will be down for planned maintenance tomorrow (Sunday) from 9am to 10am PST.

Is it still happening? I'm getting a "cannot connect to server" error on the site right now and it's Monday afternoon PST

Uncle E · Post by **Uncle E** » Mon Oct 12, 2020 10:05 pm

zadillo wrote: Mon Oct 12, 2020 10:00 pm Is it still happening? I'm getting a "cannot connect to server" error on the site right now and it's Monday afternoon PST

I'm sorry to hear that. The site is live. I'm afraid I don't know why it isn't working for you. It's actually running very well right now.

Uncle E · Post by **Uncle E** » Mon Oct 12, 2020 11:39 pm

zadillo wrote: Mon Oct 12, 2020 10:00 pm Is it still happening? I'm getting a "cannot connect to server" error on the site right now and it's Monday afternoon PST

Please try again now:

www.jrrshop.com

Shabdahbriah · Post by **Shabdahbriah** » Mon Oct 12, 2020 11:43 pm

Uncle E wrote: Mon Oct 12, 2020 11:39 pm Please try again now:

www.jrrshop.com

Works fine here. Using firefox. Page loads immediately, and browsing categories/products is instantaneous.

goldenanalog · Post by **goldenanalog** » Sun Oct 18, 2020 3:29 am

Hey, Eric! Just a heads up that I ran into a small issue with one of the downloads in my account, so contacted you with the info via your JRRshop online form.

Thanks as always for your help, Eric! -GA

Uncle E · Post by **Uncle E** » Sun Oct 18, 2020 4:55 am

goldenanalog wrote: Sun Oct 18, 2020 3:29 am Hey, Eric! Just a heads up that I ran into a small issue with one of the downloads in my account, so contacted you with the info via your JRRshop online form.

Thanks as always for your help, Eric! -GA

PM sent!

JRR shop info etc