KVR Audio

matrixplan · Post by **matrixplan** » Tue Dec 15, 2020 9:19 pm

Anyone had problems with Steinberg support? I wait almost 3 weeks for answer, and can't use my purchased software. Nothing. Silence. I was hoping that thi is high quality developer so they should somehow answer

chk071 · Post by **chk071** » Tue Dec 15, 2020 9:22 pm

It happens that they don't reply for weeks, and, especially in Covid-19 times, it's likely that you have to wait a bit longer even.

I don't thinkt it's cool either. NI's support is much faster and more responsive, for example.

ReleaseCandidate · Post by **ReleaseCandidate** » Tue Dec 15, 2020 9:26 pm

Yes, that's perfectly normal for them. If you have a problem with Spectralayers, you could ask Magix' support

matrixplan · Post by **matrixplan** » Tue Dec 15, 2020 9:44 pm

ReleaseCandidate wrote: Tue Dec 15, 2020 9:26 pm Magix' support

what is magix support??

JonSolo · Post by **JonSolo** » Tue Dec 15, 2020 9:49 pm

The folks who made Spectralayers.

thecontrolcentre · Post by **thecontrolcentre** » Tue Dec 15, 2020 10:37 pm

matrixplan wrote: Tue Dec 15, 2020 9:44 pm
ReleaseCandidate wrote: Tue Dec 15, 2020 9:26 pm Magix' support
what is magix support??

https://www.magix.com/gb/support/#:~:te ... al%20users.

GIYF

WasteLand · Post by **WasteLand** » Wed Dec 16, 2020 5:23 am

thejonsolo wrote: Tue Dec 15, 2020 9:49 pm The folks who made Spectralayers.

nope, spectralayers is made by robin lobel. it was first under sony, then magix, now steinberg.

ReleaseCandidate · Post by **ReleaseCandidate** » Wed Dec 16, 2020 9:08 am

WasteLand wrote: Wed Dec 16, 2020 5:23 am
thejonsolo wrote: Tue Dec 15, 2020 9:49 pm The folks who made Spectralayers.
nope, spectralayers is made by robin lobel. it was first under sony, then magix, now steinberg.

Yes, Magix bought Spectralayers, Vegas, Sound Forge and Acid from Sony 5(?) years ago. And sold Spectralayers last year to Steinberg.

ATS · Post by **ATS** » Wed Dec 16, 2020 9:13 am

without going into detail I had incredibly good support from them in the past. Like way above average.

auron · Post by **auron** » Wed Dec 16, 2020 11:20 am

matrixplan wrote: Tue Dec 15, 2020 9:19 pm Anyone had problems with Steinberg support? I wait almost 3 weeks for answer, and can't use my purchased software. Nothing. Silence. I was hoping that thi is high quality developer so they should somehow answer

There is a long waiting time for tickets , yes. I have been waiting for 5 weeks before corona, i had one ticket with halion 6 and one ticket with cubase pro 10, both waited very long and both problems not solved. In other forum the users also said , they wait very long (several weeks...) and after asking again where is my answer they replied "try to reinstall...", which didnt help. only telephone support is way faster but only 2 hours open 10 o'clock in the morning monday, tuesday , wednesday, friday and thursday in the afternoon 3 hours in germany afaik. via telephone no late or weekend support ? Dont know how it is on international sites.

JonSolo · Post by **JonSolo** » Wed Dec 16, 2020 2:19 pm

WasteLand wrote: Wed Dec 16, 2020 5:23 am
thejonsolo wrote: Tue Dec 15, 2020 9:49 pm The folks who made Spectralayers.
nope, spectralayers is made by robin lobel. it was first under sony, then magix, now steinberg.

I was just helping him get the joke.

WasteLand · Post by **WasteLand** » Wed Dec 16, 2020 2:26 pm

thejonsolo wrote: Wed Dec 16, 2020 2:19 pm
WasteLand wrote: Wed Dec 16, 2020 5:23 am
thejonsolo wrote: Tue Dec 15, 2020 9:49 pm The folks who made Spectralayers.
nope, spectralayers is made by robin lobel. it was first under sony, then magix, now steinberg.
I was just helping him get the joke.

where is my sense of irony! i have lost it!

matrixplan · Post by **matrixplan** » Wed Dec 16, 2020 2:30 pm

oh I understand but I'm still waiting. maybe tomorrow I will try to call them

raiderpdog · Post by **raiderpdog** » Thu Dec 17, 2020 12:02 am

So far for me, they are the worst with the non-help. Won't buy anything else from them.

JonSolo · Post by **JonSolo** » Thu Dec 17, 2020 12:54 am

I understand that. Still, they have worked with me and devs and solved several HUGE issues with compatibility. A few years ago, Tone2 plugs were not playing right. Same with MusicLab. Steinberg contacted me, then the devs, and fixes were issued within a few days.

These are hard times. Patience truly is a virtue.

Problems with Steinberg support