[HELP!] iLok Recognize My PC as New Machine

[tomzerry]

Recently i upgraded my Motherboard and Processor. I have 1 license that the activations is 1.
iLok Manager recognize my current PC as a new machine, i can't deactivated my license because i have to login and deactivate using my old PC.

Anyone can help?

[starflakeprj]

iLok (if you don't have an iLok key, or the plugin don't support iLok Cloud) uses the hardware in a computer to calculate an hardware ID. If you choose to replace hardware (especially the motherboard I assume), this hardware ID will be re-calculated.

Luckily for you, you have only one license that is affected. What you need to do is email the developer and explain what happened, and ask them to reset the activation on the old hardware.

For the next time, remember to de-activate the license before any hardware upgrade

[tomzerry]

iLok (if you don't have an iLok key, or the plugin don't support iLok Cloud) uses the hardware in a computer to calculate an hardware ID. If you choose to replace hardware (especially the motherboard I assume), this hardware ID will be re-calculated.

Luckily for you, you have only one license that is affected. What you need to do is email the developer and explain what happened, and ask them to reset the activation on the old hardware.

For the next time, remember to de-activate the license before any hardware upgrade

I hope iLok customer service can deactivate manually from their end.
Thank you so much!

“Learn from your mistakes.”

[starflakeprj]

iLok (if you don't have an iLok key, or the plugin don't support iLok Cloud) uses the hardware in a computer to calculate an hardware ID. If you choose to replace hardware (especially the motherboard I assume), this hardware ID will be re-calculated.

Luckily for you, you have only one license that is affected. What you need to do is email the developer and explain what happened, and ask them to reset the activation on the old hardware.

For the next time, remember to de-activate the license before any hardware upgrade

I hope iLok customer service can deactivate manually from their end.
Thank you so much!

“Learn from your mistakes.”

Just for clarification, it's not the iLok customer service you need to contact. It's the developer of the plugin.

[tomzerry]

iLok (if you don't have an iLok key, or the plugin don't support iLok Cloud) uses the hardware in a computer to calculate an hardware ID. If you choose to replace hardware (especially the motherboard I assume), this hardware ID will be re-calculated.

Luckily for you, you have only one license that is affected. What you need to do is email the developer and explain what happened, and ask them to reset the activation on the old hardware.

For the next time, remember to de-activate the license before any hardware upgrade

I hope iLok customer service can deactivate manually from their end.
Thank you so much!

“Learn from your mistakes.”

Just for clarification, it's not the iLok customer service you need to contact. It's the developer of the plugin.

Ok thanks for clarifying, so i have to contact Synchro Arts customer service

[starflakeprj]

iLok (if you don't have an iLok key, or the plugin don't support iLok Cloud) uses the hardware in a computer to calculate an hardware ID. If you choose to replace hardware (especially the motherboard I assume), this hardware ID will be re-calculated.

Luckily for you, you have only one license that is affected. What you need to do is email the developer and explain what happened, and ask them to reset the activation on the old hardware.

For the next time, remember to de-activate the license before any hardware upgrade

I hope iLok customer service can deactivate manually from their end.
Thank you so much!

“Learn from your mistakes.”

Just for clarification, it's not the iLok customer service you need to contact. It's the developer of the plugin.

Ok thanks for clarifying, so i have to contact Synchro Arts customer service

Yes, correct!