KVR Audio

ghostwhistler · Post by **ghostwhistler** » Fri Jul 30, 2021 12:09 pm

Just wondered if anyone could help, I've made a bit of a balls up. I wanted to buy the ARP Odyssey from Korg in their sale. Unfortunately I bought the Wavestation by mistake. Not sure how this has happened, I think I forgot to clear the basket from when I was interested in it yesterday. I had decided against it and wanted the ARP instead. My own fault I guess.

I've contacted Korg support to ask if they can just 'swap' the item over. I don't want the Wavestation and can't really afford to make this mistake. I've sent a support request to Korg and am waiting on a response. I don't suppose there is anyone here familiar enough with Korg to advise. I understand Mr/Mrs Korg probably has better things to do than come here and read my monsense but I'm a bit gutted about this.

I appreciate it's my own stupidity but I'm not looking for responses that tell me
so, if you don't mind. I don't need reminding of my stupidity

Thanks, I hope this isn't too off topic

BertKoor · Post by **BertKoor** » Fri Jul 30, 2021 1:28 pm

Could you just let the payment bounce? That could cancel the transaction

[small](I am not a sales person and this is not advice)[/small]

gaggle of hermits · Post by **gaggle of hermits** » Fri Jul 30, 2021 1:52 pm

are you in EUland? some software shops try to get around it by getting you to tick a box to say software sales are not refundable but you could use the distance-selling rules to get a refund so you can try again if korg doesn't cooperate (you get two weeks or so to cancel the order).

if you haven't activated the wavestation, they should agree to a swap and cancel the wavestation's serial without too much hassle. as it has to be activated by their software, they can easily check it hasn't been used. but i don't know how cooperative korg is on this kind of thing.

i had a similar snafu with arturia, but that was just a soundset and it was fairly obvious what had happened as i already owned it – they swapped it straightaway for the one i meant to put in the basket. but that's arturia and not korg.

ghostwhistler · Post by **ghostwhistler** » Fri Jul 30, 2021 2:18 pm

BertKoor wrote: Fri Jul 30, 2021 1:28 pm Could you just let the payment bounce? That could cancel the transaction

[small](I am not a sales person and this is not advice)[/small]

I don't know how that would work. I also don't think that's allowed. Korg wouldn't allow that I'm sure otherwise they'd be out of business! The bank would not agree I'm sure

ghostwhistler · Post by **ghostwhistler** » Fri Jul 30, 2021 2:21 pm

gaggle of hermits wrote: Fri Jul 30, 2021 1:52 pm are you in EUland? some software shops try to get around it by getting you to tick a box to say software sales are not refundable but you could use the distance-selling rules to get a refund so you can try again if korg doesn't cooperate (you get two weeks or so to cancel the order).

if you haven't activated the wavestation, they should agree to a swap and cancel the wavestation's serial without too much hassle. as it has to be activated by their software, they can easily check it hasn't been used. but i don't know how cooperative korg is on this kind of thing.

i had a similar snafu with arturia, but that was just a soundset and it was fairly obvious what had happened as i already owned it – they swapped it straightaway for the one i meant to put in the basket. but that's arturia and not korg.

No, I'm in Brexitland! Lucky me.

I haven't activated the software. I'm waiting on Korg to reply. I honestly don't see that it should be a problem, but then it's really down to them.

Obviously if I had activated it then reasonably they could deny I guess. I don't really know how their systems work. Suppose I'll find out.

gaggle of hermits · Post by **gaggle of hermits** » Fri Jul 30, 2021 2:39 pm

you're not necessarily out of luck in the UK if korg don't cooperate off the bat: the distance selling act is still in force. they haven't got around to changing the law yet: https://www.gov.uk/online-and-distance- ... ne-selling

ghostwhistler · Post by **ghostwhistler** » Fri Jul 30, 2021 3:18 pm

gaggle of hermits wrote: Fri Jul 30, 2021 2:39 pm you're not necessarily out of luck in the UK if korg don't cooperate off the bat: the distance selling act is still in force. they haven't got around to changing the law yet: https://www.gov.uk/online-and-distance- ... ne-selling

Thanks, I didn't check (why would I, I wasn't expecting to be an idiot) but I'm sure Korg have it covered in their terms and conditions which I probably accepted by virtue of agreeing to the sale. I'd go back and look but probably end up buying something else by mistake!

chk071 · Post by **chk071** » Fri Jul 30, 2021 3:24 pm

Pretty sure they'll sort you out. Just have a bit of patience, and wait for the response from support.

AnX · Post by **AnX** » Fri Jul 30, 2021 4:31 pm

Hopefully they will be nice

If you havent registered the serial or whatever...do a swap.....youre still giving them money

Good luck

ghostwhistler · Post by **ghostwhistler** » Fri Jul 30, 2021 4:39 pm

AnX wrote: Fri Jul 30, 2021 4:31 pm Hopefully they will be nice

If you havent registered the serial or whatever...do a swap.....youre still giving them money

Good luck

That's what I've asked them to do, hopefully they'll get back to me sooner rather than later.

gaggle of hermits · Post by **gaggle of hermits** » Fri Jul 30, 2021 4:44 pm

if it goes to Japan, it might take until sunday night or monday at least before they are able to look at it.

ghostwhistler · Post by **ghostwhistler** » Fri Jul 30, 2021 5:07 pm

I've no idea how long it will take, hopefully not that long. I assume they'd have agents operating, like, now, during business hours in the week. Don't see why it needs to go to Japan, but then it's out of my hands

ghostwhistler · Post by **ghostwhistler** » Mon Aug 02, 2021 8:31 am

I am pleased to report that Korg has come through and resolved the issue to my full satisfaction.

Well done Korg. Thanks very much

A Question About Being An Idiot And Buying the Wrong VST