Hornet Opinions?

[HoRNet]

I bought a Hornet plugin during December sale (Dec24) - there's no demo, 15 days money back guarantee.

Just 3minutes after installing plugin I asked for refund, since "simple" metering plugin is CPU hungry. No answer.

I send another message few days ago using "Contact Us" form on website. No answer.

Is there any other way how to contact anyone from Hornet?

Just give us some time support is just overwhelming for our small team, we are hiring new people exactly for the support request. After all our policies and low prices allowed us to have more than 80K customers and we have many pending tickets, a lot of work for our current team. I think by the end of January the situation will be much better.

Thank you for understanding.
Saverio

[yzcoruhT]

I bought a Hornet plugin during December sale (Dec24) - there's no demo, 15 days money back guarantee.

Just 3minutes after installing plugin I asked for refund, since "simple" metering plugin is CPU hungry. No answer.

I send another message few days ago using "Contact Us" form on website. No answer.

Is there any other way how to contact anyone from Hornet?

Just give us some time support is just overwhelming for our small team, we are hiring new people exactly for the support request. After all our policies and low prices allowed us to have more than 80K customers and we have many pending tickets, a lot of work for our current team. I think by the end of January the situation will be much better.

Thank you for understanding.
Saverio

I understand you, that it can be hard in small team with lot of customers. I'm just talking about your private policy, when there's no demo, when I was waiting more than 15 days for reply, even I asked for refund immediatelly after purchase.

"For this reason we offer an instantaneous full refund within 15 days of your purchase if you buy ELM128 MK2 and you don’t like it"

I'm so sorry, but 8-9% of my CPU (VST3, Win10, FLStudio 20, 3,8GHz) for metering plugin is too much when I compare it with other free version of "a very popular metering plugin here" which takes only 1%. For me is not usable. Sorry.

[HoRNet]

No issue really, we are happy to refund you Just allow us some time, Maso (our support guy) is on the refunds right now.

Thank you
Saverio