cant get a response to my email

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Hi, is Drumdrops in operation? I bought some drums but they dont work. I think i have the wrong file type. THey havent got back to me since i twice emailed them about it.

Thanks, any suggestions?
Ableton Live 8 Suite 64 Bit, Sylenth1 64 Bit,Rapture, Zeta+2,Synthmaster, Dimenison Pro, Mo' Phatt. and Waves plugs.
DELL i-3770 3.9ghz, 12GB RAM, INTEL SSD,
M-Audio Bx8 D2
Oxygen 49
TC ELECTRONIC impact twin 64 Bit
Fast Track Plus
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