I'm very worried about reason studios

[matrixo9]

I get what you mean about making it a generalisation, but if quite a few people say someone was nasty to them as opposed to one person I'd be more inclined to believe them .

[chk071]

Sure, I bet I'm the only person running around here which ever had a positive experience with their support.

[antic604]

Sure, I bet I'm the only person running around here which ever had a positive experience with their support.

Count me in, too.

A "Craig" was super very helpful in resolving a urgent issue I had last week (non-working 1Y R+ license code), going above & beyond over what I asked for in my initial ticket. Basically I never had bad experience with their support, other than sometimes having to wait a bit longer than I'd think is reasonable considering the issue at hand, but perhaps they were overloaded and/or short staffed.

[EnGee]

Good for you both! That means their support is discriminating among users. I don't know what their discrimination based on, but there is no other explanation.

[chk071]

Good for you both! That means their support is discriminating among users. I don't know what their discrimination based on, but there is no other explanation.

You don't really believe that yourself, do you?

[EnGee]

Good for you both! That means their support is discriminating among users. I don't know what their discrimination based on, but there is no other explanation.

You don't really believe that yourself, do you?

I do believe that! Why not?! Is it unheard of in this world?! I'm seeing discrimination almost every day online and offline! What's strange is to believe the opposite! Still, there are some mature people and business owners who don't discriminate and have good communication skills and understanding.

So what is your explanation? That you and antic are good humble guys but I'm a bad filthy one? So that I deserve what I got?

[matrixo9]

Good for you both! That means their support is discriminating among users. I don't know what their discrimination based on, but there is no other explanation.

You don't really believe that yourself, do you?

I do believe that! Why not?! Is it unheard of in this world?! I'm seeing discrimination almost every day online and offline! What's strange is to believe the opposite! Still, there are some mature people and business owners who don't discriminate and have good communication skills and understanding.

So what is your explanation? That you and antic are good humble guys but I'm a bad filthy one? So that I deserve what I got?

I think these two are prime examples of people that don't understand
That people are / get treated differently
There are saying that basically we started it , because they have been kind they got treated kind and that we should be like them and it's our own fault , it's like the people who would see you depressed and say oi I'm confident be like me snap out of it , they have the inability to see things from.other people's point if view so there's no point in trying , Craig was nice to you guys coz he didn't suspect you , I have no reason why he did suspect us but the the reason he did Moe than one person , adds up to the fact that he is a paranoid guy or is on a mission to save money for reason studios ,

You may well have been nicer to him / them.i have no idea but this is not the point here
He wrongly accused people of things they didn't do
" Wrongly "
Do you think we are lying ?
Even if we hadn't been as nice as you which I can assure you I'd bee civil
He had no reason to assume that
I've had good customer service from reason but never from a certain set of individuals
The best customer service I have had
Has been from luftrum
He is the best and
Jack from physic modulation
Those guys are the best and single run ships
It isn't Craig's ship so to speak so I guess he doesn't care
Anyway let's not bash one guy
But in general if more than one person is saying something about someone there genarally not lying
Like someone killed loads of people but he didn't kill u give up guys give up

[matrixo9]

Anyway it doesn't matter I won't sell my reason 10 ( as Craig will have some way of finding me out )
Even though im.guilty of nothing and I probably won't upgrade it either anytime soon until o see the company are not moving solely to subs

[EnGee]

I don't know what Craig is trying to do and I don't care! I do care however that people stick to the rules and have some basic communication skills!

I don't know how he is thinking he is serving his company good?! When I sold my license, it doesn't mean I won't return again! I already have some REs I bought from their shop of course! Parsec 2, PX7, ... etc. I also have some rent to own products I was paying for! His behaviour, nonetheless, has offended me and made me never to consider buying Reason again!

When I sold Bitwig last time (for maybe the third time!), I had a nice friendly message from them saying that they are sad to seeing me go, but they hope I will return someday! (also from u-he). See the difference? Nice words leave good impression and they are crucial for business! This will encourage me to not sell it again because I feel guilty to think of it while they are so nice with me!

If you don't want your users to sell the product more than once, state that in an agreement that make it NFR when selling it! Don't invent your own law depending on your observation! That's stupid! It is the same exactly for Cockos! You made it $60 dollar and didn't made it NFR after selling it, so don't blame people for selling it and give them a lesson in morals!!

In this, I respect Image Line. They state that you can't sell their products after buying them. That's it! The same for Apple Logic Pro. So, instead of accusing your users being unthankful and bad, make your software NFR after buying it!

[matrixo9]

I don't know what Craig is trying to do and I don't care! I do care however that people stick to the rules and have some basic communication skills!

I don't know how he is thinking he is serving his company good?! When I sold my license, it doesn't mean I won't return again! I already have some REs I bought from their shop of course! Parsec 2, PX7, ... etc. I also have some rent to own products I was paying for! His behaviour, nonetheless, has offended me and made me never to consider buying Reason again!

When I sold Bitwig last time (for maybe the third time!), I had a nice friendly message from them saying that they are sad to seeing me go, but they hope I will return someday! (also from u-he). See the difference? Nice words leave good impression and they are crucial for business! This will encourage me to not sell it again because I feel guilty to think of it while they are so nice with me!

If you don't want your users to sell the product more than once, state that in an agreement that make it NFR when selling it! Don't invent your own law depending on your observation! That's stupid! It is the same exactly for Cockos! You made it $60 dollar and didn't made it NFR after selling it, so don't blame people for selling it and give them a lesson in morals!!

In this, I respect Image Line. They state that you can't sell their products after buying them. That's it! The same for Apple Logic Pro. So, instead of accusing your users being unthankful and bad, make your software NFR after buying it!

Although I don't wanna keep going over this and attacking one person I do agree
He is one difficult guy
But it doesn't mean there all difficult
It's just he is the main guy there at customer service
There was a guy at uhe that was a bit rude when I asked , because I owned a uhe product before if I bought the same product would I be eligible for a slight discount ? , no how dare you !! You have to buy it like the rest of us please delete your serial number ( I had long deleted that ) but , ok fair enough , but you see we are intituled to ask questions , with plugins I am always asking for discounts ( which are harder to get with bigger companies but I will always try there's nothing wrong with that same way there's nothing wrong with a friendly no I'm sorry ,
If I made a software product I would be so friendly to keep my buissness going I mean , if anyone was so inclined they could just go download it for free ( so to get them to pay for my work I'd make them feel like part of the family , unless someone was being personal or extremely rude to me for no reason , which is the case here with Craig , no one asked him for anything , we just wanted to sell a few versions , no I think your making profit selling versions , like 4 versions man come on I could understand if it was like 100 versions of the same product , but what gas is he on , no one was rude to him from my end but like with you engee , I do like reason and I will.keep.my version 10 because if I ever tried to sell it and he was like ohh I know it's you I told you you can't sell anymore versions that you may buy from us as long as you live I'd be inclined to fly to Sweden and punch him , because I'm sorry maybe it's personal attacking but he has no right , so I'll keep this one but I won't buy another upgrade unless I'm really sure I'll never want to not keep it as because of this guy any version. I get now is nfr , is that right ? . Anyway enough bashing of Craig he had had enough today.

[matrixo9]

I do admit in most situations the customer service experience is subjective , but I've seen quite a few comments on here and reasontalk about this guy being difficult. Anyway done

[antic604]

I think these two are prime examples of people that don't understand
That people are / get treated differently
There are saying that basically we started it , because they have been kind they got treated kind and that we should be like them and it's our own fault ...

Don't put words in my mouth. I never implied such a thing. I only shared my personal experience, as I think it's important to provide some balance because otherwise it would seem like RS's support is universally bad.

And yes - it's important to be polite and clear in communication, especially over the Internet so it's not unlikely that it's your fault. But it's equally likely that Craig is generally a d**k and me having a good experience with him was a fluke.

[TribeOfHǫfuð]

I believe the reports about RS' accusations. It is no secret that their own resale system has been underminded by themselves by making REs NFR. What a paradox they managed to introduce to buyers. I guess, they feel they have to uphold the resale at minimum, but that it is their policy to make it as hard and unwanted as possible. Glad I have made up my mind. I will stick to my Reason 11 Suite, owned, not rented, and watch the subscription adventure from a safe distance. I have what I need, and Reason's open ended modular options are the key to any future needs. If it ain't there already, I´ll make it myself.

[EnGee]

I don't think of Craig as an evil or a bad person! He might be a very good person in life but he made a mistake in his job. He can't prevent selling Reason or threatening to ban a person for trying to sell his license! There is no such policy prohibits selling the license! So he needs to raise this problem to his superiors and let them decide how to manage this "problem". They can do it like the REs or putting an additional fees (like with Presonus).

Cockos also need to stop acting like the saints and the saviour of the poor musicians! Either have a support to manage licenses or make it NFR after selling it! Actually they are much worst than Reason Studio. At least Craig has responded to me, but Cockos support after their lesson in morals, they didn't respond when I told them "Ok! but I still want to sell it!"!!

Anyway, I'm off to buy Bitwig again and will never sell it! I don't need it really, but I feel like to play with the Grid and see what crazy modulations I can make! It is a big fun and I like the developers and their support

[matrixo9]

I think these two are prime examples of people that don't understand
That people are / get treated differently
There are saying that basically we started it , because they have been kind they got treated kind and that we should be like them and it's our own fault ...

Don't put words in my mouth. I never implied such a thing. I only shared my personal experience, as I think it's important to provide some balance because otherwise it would seem like RS's support is universally bad.

And yes - it's important to be polite and clear in communication, especially over the Internet so it's not unlikely that it's your fault. But it's equally likely that Craig is generally a d**k and me having a good experience with him was a fluke.

Listen if you think I've put words in your mouth then I'm sorry
No it's not a fluke he has been nice to you he is probably nice to 100s of people
The problem I'm having is even if I was being difficult ( which I wasn't ) he has no right to suspect people of making money out of a couple of used reason licences , the idea is ridiculous and he knows it is , if you bought an old licence say reason 2 for £50 the upgrade fee was around £100 ,
it's now £199 you'll be lucky to make £150 on a second hand reason licence let alone £250
It's not about him rude here it's about him accusing people of being scandalous, come on If I sold 20 reason 12 licences from the same account I would understand, but something is iffy there with this guy , and even if someon was being difficult with him he should let them sell his licence , he has either been told to do this or he has his back up ,either way it's wrong and needs to get out there this is happening be careful that you don't want to sell more than one version from the same account , because they are struggling atm , I'm pretty sure the investors will dump this company at some point then , they maybe we can be a family again , won't hold my breath , but it's not the softwares fault , the original guy who made that had a convo with him once a short one by Facebook and he was extremely lovely so that's his work not Craig's so I'll keep it . Anyway the investors are ruining this company and the image so maybe Craig is just a puppet or a tool and it's not his fault who knows anyway , peace and love