IKM CSR Reverbs - your opinions? alternatives?

[Teksonik]

I worked as an inbound call-agent for a big insurance-company for several years, so I kind of know what I am talking about. Those receiving the flak are rarely the ones deserving it.

Sometimes when you're the tip of the spear you get blood on you.......

Sorry, but that's a far too cynical and misantrophic stance for my linking.

I can tell you from experience that life is much easier on your when you are actually nice to people (i.e. almost always and genuinely so). And you can make a sharp complaint without attacking the receiver of the complaint. Doing the latter is most likely not going to do much of anything for you at all.

Don't sprain an ankle jumping to conclusions.

I'm always nice to phone support....as long as they're civil to me I'm very polite. Especially now when every company is short handed and staffed with overworked and often under trained new personnel.

I used to teach support in the casino business which has the worst customers in the world. They're blind drunk, just lost all their money, tapped out their credit cards, cashed in their plane tickets and they're mad as hell and looking for someone to take out on...face to face.

Some of the abuse casino workers take on the floor is unbelievable and all you can do is smile and say "thanks, come back soon".

Sorry but your time on the phones didn't prepare you for real customer support.

My point was that if you're the one who answers the phone when people call then you're the one who is going to get the frustration from customers who are dissatisfied. If you can't handle that then you're in the wrong business. It's not like they can just dial up the CEO or whoever is really responsible for their displeasure.

Sure it's always better to be polite but not everyone is...that's just the world we live in.

[bk]

Yeah, but this is Relab and IK we're talking about, so I'd be surprised if either get a release out this year.

Relab will tease M1 updates for the next 5 years, showing them off every so often at NAMM, while Peter will pop in once every 6 months to tell us he has no information about T-RackS M1 updates but he'll ask "the team" next time...

So, you're pissed at the developers for not keeping up, but not at Apple for changing their architecture...again?

I feel sorry for the devs, especially the small ones. They have to spend so much time trying to make their existing stuff work with Apple again, which leaves less time for innovations and new products.
Not trying to make this a Mac vs PC thread, it just sounded like misplaced blame to me.

No matter Mac or PC, we all suffer from some of Apple's choices.
*steps down from soap box*

[Synth Master Jedi]

Yeah, but this is Relab and IK we're talking about, so I'd be surprised if either get a release out this year.

Relab will tease M1 updates for the next 5 years, showing them off every so often at NAMM, while Peter will pop in once every 6 months to tell us he has no information about T-RackS M1 updates but he'll ask "the team" next time...

So, you're pissed at the developers for not keeping up, but not at Apple for changing their architecture...again?

I feel sorry for the devs, especially the small ones. They have to spend so much time trying to make their existing stuff work with Apple again, which leaves less time for innovations and new products.
Not trying to make this a Mac vs PC thread, it just sounded like misplaced blame to me.

No matter Mac or PC, we all suffer from some of Apple's choices.
*steps down from soap box*

Yes, shame on Apple for making amazing new CPUs that have taken the entire tech world by storm.

Maybe they should cease all R+D into further CPU advancements, because they're moving too fast for a few slow devs to keep up. Progress = bad. Stagnation and laziness = good.

Maybe we should all be riding horse and buggys still.

As for me, I plan on getting a new M1 Mac pretty soon.

[bk]

Good for you! Use what you want.
Just don't bitch about it when your favorite software doesn't run on it yet.
Besides, I like horses

[jens]

I used to teach support in the casino business which has the worst customers in the world. They're blind drunk, just lost all their money, tapped out their credit cards, cashed in their plane tickets and they're mad as hell and looking for someone to take out on...face to face.

Some of the abuse casino workers take on the floor is unbelievable and all you can do is smile and say "thanks, come back soon".

Sorry but your time on the phones didn't prepare you for real customer support.

Sounds like living hell to me.

My point was that if you're the one who answers the phone when people call then you're the one who is going to get the frustration from customers who are dissatisfied. If you can't handle that then you're in the wrong business. It's not like they can just dial up the CEO or whoever is really responsible for their displeasure.

Sure it's always better to be polite but not everyone is...that's just the world we live in.

Yes, of course - but when they called me angrily for instance because they didn't pay their bills and now this or that happened because of that, I tried my trickery to calm them down and when they were somewhat decent folks that usually worked and then I could seek to help them out the best I could in a way they wouldn't have to call again next week to shout at somebody else. (I laid out the all the subsequent required steps as plainly and unequivocally as I could.) More often then not their mood and behaviour completely changed towards the end of the call as compared to its beginning. They were happy customers again. When they kept behaving like complete and utterly respectless arseholes however (some of them really were), I did exactly the minimum I had to do. I also didn't care much if they had to call again tomorrow, as long as there wasn't anything that could then be tracked back to a mistake of mine. (There were ways to punish them a little that were untraceable if they were especially bad.)

[jamcat]

Yes, shame on Apple for making amazing new CPUs that have taken the entire tech world by storm.

Also Apple created Rosetta2 which recompiles Intel code into Apple Silicon code upon load. The major drawback to it is that under Rosetta2 you only get Intel speeds.

[Caine123]

well Peter responded via PM now so im gonna see what IKM does, still it wont be better asap cause in all those years they didnt change but their authorizations 3-4 times lol and still buggy plugins.

so for CSR alternatives the Relab plugins or lexicon are some alternatives? i need to check if the lexicon ones are resizable cause the relab ones arent sadly....

[Synth Master Jedi]

Good for you! Use what you want.
Just don't bitch about it when your favorite software doesn't run on it yet.
Besides, I like horses

I don't intend to bitch, as I know exactly what I would be getting into and the positive benefits + any potential negatives.

I've been through a few of these transitions before, and this one seems to be going pretty smooth and right on schedule. There will always be a few minor hiccups, that comes with the territory.

I don't think that there is any one plugin that is essential to me. I have over a thousand plugins, and when I get my new Mac eventually, then I'll be making sweet music with it. I do believe that most of the plugins that I use most frequently are already M1 compatible, and the few that aren't ready yet will work under Rosetta, and if there is any that won't work even under Rosetta, then oh well, hasta la vista. If something is abandonware, then somebody should just take the horse out back and shoot it.

[jamcat]

i need to check if the lexicon ones are resizable cause the relab ones arent sadly....

Relab are currently VST2 only. Next update supposedly will introduce VST3 (but perhaps not M1.) of course the problem with Relab is it might be years before the next update.

VST3 supports resizing, so resizing might be coming to LX480 (but not necessarily.)

I realise now that this post is less helpful than it seemed when I started out writing it.

[Synth Master Jedi]

i need to check if the lexicon ones are resizable cause the relab ones arent sadly....

If you mean the Lexicon PCM collection, then no, I do not believe so. That plugin is very old and it's been sort of in limbo for many years now.

I would actually like to own it myself, but I can't jump on it, when its future is so unclear.

[Synth Master Jedi]

Yes, shame on Apple for making amazing new CPUs that have taken the entire tech world by storm.

Also Apple created Rosetta2 which recompiles Intel code into Apple Silicon code upon load. The major drawback to it is that under Rosetta2 you only get Intel speeds.

That's a drawback that's acceptable to me.

This wont be the first time that I'm using Rosetta. Last time I used Rosetta was back in 2006 or thereabouts I believe, during the transition to Intel. That Rosetta is of course not the same as the current Rosetta, but I assume that the principle is similar.

[AnX]

Yes, shame on Apple for making amazing new CPUs that have taken the entire tech world by storm.

Have they? I'd say they finally caught up, but with the same extortionate prices

[Synth Master Jedi]

Have they? I'd say they finally caught up, but with the same extortionate prices

I certainly think so. You are free to have a different opinion of course. I do think that Apple's new chips have gotten very favorable reviews in most of the tech world.

I also don't think that their prices are extremely high. If anybody truly thinks so, then luckily for these people that do think so, there are plenty of other cheaper options available on the market.

I think that Apple's prices are cheaper than ever with stuff like M1 Mac Minis that can be had for peanuts.

[jamcat]

This wont be the first time that I'm using Rosetta. Last time I used Rosetta was back in 2006 or thereabouts I believe, during the transition to Intel. That Rosetta is of course not the same as the current Rosetta, but I assume that the principle is similar.

Rosetta2 is actually quite different and significantly better than the original Rosetta, because the first one was an emulation layer. This time around, Rosetta2 actually recompiles the Intel assembly code into Apple Silicon code in memory, so it’s like it’s native code. But it’s a 1:1 conversion so it can’t optimize for Apple Silicon instructions which is why it’s only as fast as Intel. Also, AVX2 isn’t supported and won’t run.

[jamcat]

Yes, shame on Apple for making amazing new CPUs that have taken the entire tech world by storm.

Have they? I'd say they finally caught up, but with the same extortionate prices

Caught up?
Apple was using Intel CPUs before.
Apple Silicon beats Intel using a fraction of the power and producing a fraction of the heat. And Apple prices have come down from the MacIntel prices while delivering significantly better performance.