Crash with Waves Clarity Vx

[Gades]

Hi,
this is very strange - I got "Fatal error" with Waves Clarity Vx (29$ version). Not every time, maybe 70-80% ends with the message - see the attachment. I had a hope that version 7.4 resolves this problem, but no, it still occurs Is there any place with Acoustica's logs to gather additional information about this? I could re-create this error "on-demand".

I use 7.4 Premium. I re-installed Acoustica, rebuilt plugins, tried VST2.4 and VST3. In other audio editors and DAWs (WaveLab 11, Reaper 6.58, Cubase 11, StudioOne 5.5, Bitwig 4.2) Clarity Vx works fine, without errors.

By the way, "detailed information" about error should be visible in this "error message" window, maybe on additional tab, because I have no default e-mail client defined on my computer, so I'm not able to read it or send it to you.

[stian]

Thanks for reporting! We're aware of the issue and the crash happens at random locations in the AI model inference inside Clarity VX (several references to Intel's OpenVINO prior to the crash). We are investigating the problem.

Best,
Stian

[stian]

FYI, I just contacted Waves regarding this issue. Hopefully, they can shed some light...

Best,
Stian

[Gades]

I'm glad to hear I'm not alone with this

BTW: here is my private review of version 7.4 - it's very good update: https://gadesound.blogspot.com/2022/05/ ... ca-74.html

[stian]

I'm glad to hear I'm not alone with this

BTW: here is my private review of version 7.4 - it's very good update: https://gadesound.blogspot.com/2022/05/ ... ca-74.html

Thank you very much for the nice review, that's highly appreciated!

Best,
Stian

[stian]

FYI, I sent a description of the error with the stack trace Waves and also offered them a free Acoustica license for debugging. Here's the response:

Please note that Waves products are not officially supported to run in Acustica.
Our software was not designed nor qualified to run with it, in case of possible issues, we do not have any database to assist.

Having said that, I have forwarded your inquiry to the relevant department and if needed they will reach out to you with further details.

Hopefully, the development team will respond, but somehow, I doubt it. Since the crash happens inside their code, it's hard to debug on our end. Sorry for that.

Best,
Stian

[Tj Shredder]

What a weird response. No comparison to your support. I guess they grew too big…
As far as I know their plugins follow a standard called VST/AU/AAX, it should work in any host, even if they cannot test all of them.
Does it happen in all plugin formats? But I could imagine a clash with an AI library, as it seems all are using the same…

[stian]

Does it happen in all plugin formats? But I could imagine a clash with an AI library, as it seems all are using the same…

Both the VST and VST3 versions are affected. Acoustica uses its own AI library written from scratch, so that cannot be the issue (we do use the pre-trained Spleeter 5-stem model for the Remix tool, but those are only trained weights loaded into our code). However, Acoustica and probably also the Intel OpenVINO library that Waves uses for model inference use Intel IPP for vector arithmetic. There might be a version conflict there.

Best,
Stian

[Gades]

For the information purpose: 7.4.7 also has the problem with Clarity Vx (v13, vst3)

[stian]

Yes, we're aware of that. Unfortunately, Waves hasn't responded as suspected and the crash is in their code. I would recommend to report this issue to Waves. I don't think it is an error in Acoustica.

Best,
Stian

[Gades]

Ok, but could you change the "error reaction" in Acoustica? Now I'm not able to get any "crash information" because of "creating new email" manner. I don't use any default e-mail client, only through the web - maybe "crash information" should be write to the text file or open in default text editor, or open in simple text window with copy function?

EDIT: I sent a bug report to Waves #00087584 Will see

[stian]

Ok, but could you change the "error reaction" in Acoustica? Now I'm not able to get any "crash information" because of "creating new email" manner. I don't use any default e-mail client, only through the web - maybe "crash information" should be write to the text file or open in default text editor, or open in simple text window with copy function?

We plan some improvements in the crash handling, so this will probably be changed with version 7.5.

EDIT: I sent a bug report to Waves #00087584 Will see

Thanks, let's hope for a better response when it comes from a customer (although, I did actually purchase Clarity Vx for testing, so I'm a customer, too, technically speaking... ).

Best,
Stian

[Gades]

Uh, I got "very helpful" answer from Waves:

"Please note that <<Acoustica 7.4 and WaveLab 11>> is not officially supported with Waves software. This does not necessarily mean that it won't work, just that our software was not designed for it nor tested and qualified to run with it. Due to this fact, we do not have a knowledge base of possible issues. It might work fine, but if it doesn't we will not be able to assist."

So - I'm going to translate - "We don't care about your problems"...

[stian]

Thanks for the update. Do you have issues with Clarity Vx in WaveLab 11, too? I see that you mentioned both in the support ticket.

Best,
Stian

[Gades]

Yes, I had a problem with Clarity in WaveLab 11 - not so often, but still...
Anyway, I got a remote assistance from Waves' expert, but only one thing that he did, was checking installation correctness... I heard from him, that WaveLab and Acoustica are not supported, and I have "too old processor" (i5-3570K - it is not supported by Waves anymore). The conclusion was I use bad software with bad hardware, then I should be ready for problems and that's all what I can get from Waves...