Deleting all aspects of Blue Cat Tuna so that I can do a fresh install

[pfgpowell287]

I had previously successfully installed Blue Cat Tuna on my Macbook Pro for both Cubase 11 and Garageband, but I then had to reinstall the OS (why is not important here, but downgraded from Catalina to Mojave).

When I re-installed Garageband and then Blue Cat Tuna, installation of the plug-in was fine but is just sits on my screen inert.

I know I'm getting a signal into the DAW (because recording is otherwise unaffected. I thought that if I uninstalled the plug-in and reinstalled it, that might help but can't see how. Every time I move it to Trash from the Library it still its in Garageband.

But what I do is irrelevant - ALL I want to do is get it to work as it is otherwise a great tuner. Please help.

[pfgpowell287]

Later: This is driving me crackers! I have tried everything, but still can get the tuner to work. As I say, I've used in successfully on this same machine, but since I reinstalled the OS, nothing. And there's no indication anywhere about how to troubleshoot. I'd simply buy another licence if that would solve it but I don't want to do that and find the problem lies elsewhere.

[BertKoor]

Try their helpdesk
https://www.bluecataudio.com/Support/HelpDesk/
Or the BlueCat forum: https://www.bluecataudio.com/Community/Forum/