Brainworx bx_console Focusrite: support fail

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Brainworx bx_console Focusrite: support fail 2022-08-28T13:30:46+00:00 I’m a bedroom producer, and was given a free copy of “brainworx bx_console focusrite sc” when Native Instruments/Izotope/Plugin Alliance/brainworx launched their ‘Soundwide’ alliance back in April of this year (2022 - there were a bunch of other freebies that came along with the launch too). I’m interested in learning more about producing with a virtual console, and have done some research into how eg. a Neve console works. With the Focusrite console emulation, I couldn’t work out what the signal path is through the components. I know that on some Neves you can route the compressor before or after the EQ, but that path is not obvious from the brainworx Focusrite GUI. It’s not mentioned in the PDF manual either. I contacted the brainworx support team to ask for a description or a block diagram of the Focusrite console signal path, and that’s when things got disappointing… The first guy who replied said that they don’t provide that information. I found that a terrible response and wrote back to say so, but this ‘support’ guy just closed the ticket. I emailed back and said I wanted to speak to his manager. The manager came back to me and would only say that the plugin is a 1:1 emulation of the hardware, and there are many videos explaining how the hardware works. He did not provide a link to any such video. I am still trying to find one. Just wanted to post this here as I think it’s such a massive fail. How can the software manufacturer’s own support not describe how one of their flagship products work? How can they be so unhelpful (and in the first guy’s case = rude) to a customer? If I had bought this software at the launch price of $350, would they still have had no answer to give me? My overall take is that if the software requires a working knowledge of the actual console, then they shouldn’t have chosen it as a giveaway to thousands of users. If anyone knows how the signal path actually works on the Focusrite Console, I’d be very keen to know!! sikdrumz https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=390101

_leras _leras https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=65751: KVRAF; 3821 posts since 20 Apr, 2005

Post by _leras » Sat Sep 03, 2022 8:05 am

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Ploki wrote: Tue Aug 30, 2022 12:08 pm wait what thread is this

I quite like some of the music from Imagine Dragons.

_leras _leras https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=65751: KVRAF; 3821 posts since 20 Apr, 2005

Post by _leras » Sat Sep 03, 2022 8:13 am

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Ploki wrote: Tue Aug 30, 2022 1:18 pm You don't find Stromae's Santé groovy?????
that's like the sickest beat i heard in a long long while and everytime i hear it i'm -amazed- that he was able to pull it off

Ha ha! What a chunky groove when you catch onto it.

I can also see it making a lot of drunk people fall over trying to dance to it!

HAL76 HAL76 https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=435348: KVRian; 792 posts since 9 Feb, 2019

Post by HAL76 » Mon Sep 05, 2022 12:04 pm

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