Keylab 61 mkII - Buttons on the left don't work

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Just got the keylab 61 mkii. Unfortunately, the following buttons don't work for me: Chord, Trans, Oct-, Oct+, Chord Memory, Chord Transpose and Midi Ch (they also don't light up when you press them). All other buttons, faders, etc. work.
I have already installed the latest firmware - but that didn't help either.

I also tried to do a reset (switch off, then switch on again while holding the two Octave switches), but apparently the two Oct- and Oct+ buttons don't work either, because I don't get any information on the display afterwards (that the reset should be confirmed).

Does anyone have an idea what to do there? Is it a hardware error?

By the way: if I switch off the keylab and then switch it on again, the lamps of the buttons described light up briefly (so it's not a hardware error after all?)

Thanks in advance.

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I would contact Arturia support directly. This could be a covered warranty item. I have never had an issue with those buttons on my unit.
Windows 10 and too many plugins

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it's better for you to contact Arturia

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