Roland Cloud

[Atlatnesiti]

There were no concerns raised other than the ones I raised which aren't the ones most people on this thread speak about.

rsp

Of course not, hardly any members of these forums were invited, I wonder why…
Btw; What concerns did you raised?

[zvenx]

The invite was here.
That is the only way I knew about it.
Jon posted here:

Screen Shot 2023-07-21 at 10.23.51 AM.jpg

I did.
Wasn't a secret meeting.

I have three issues: well generally I am not impressed with ACB. I prefer the softube and tal versions of the ones that are available.
I was shocked that the JP-8 doesn't have a way to control the arp speed,
or the D-50 can't sync the delay with your DAW's tempo.

and I strongly suggested they invite non Roland employees to be part of a Beta Team, because the software often appears half baked.


rsp

[Luka_Kostii]

I have three issues: well generally I am not impressed with ACB. I prefer the softube and tal versions of the ones that are available.
I was shocked that the JP-8 doesn't have a way to control the arp speed,
or the D-50 can't sync the delay with your DAW's tempo.

and I strongly suggested they invite non Roland employees to be part of a Beta Team, because the software often appears half baked.

OK, you wasted your valuable time of the day (or night) with these 4-5 Roland reps holding a video call (what a waste of company's work hours, seriously, 4-5 people wasting oxygen for an hour or two, basically) and you voiced your concerns. You probably left the meeting feeling somewhat fulfilled or satisfied with it to some extent.

Well, let me guess. They "thanked you for your feedback", promised to "take it into consideration", offered a "standby in case of any more questions", told you to "reach out to them in case of any more concerns". They don't really mean it, btw, they don't really want to hear from you.

Threw in a couple more corporate mind tricks. Told you how high Roland values their customers and their opinion, and how important your participation is in all these video calls and other BS games. They made you feel important, like you actually matter to them.

Well, they played you in this red tape game of theirs. Like a "useful idiot", 'scuse my French.

They always play on your expectations. Expectation > "Oh wow, they said I'm valued, they really listened to me this time, things I asked for will be properly considered and implemented, the promised land is near!".

Reality > They wiped their ass with your requests, put them into their "weekly trash bin" they seem to carry around at all times, then proceeded to corporate lunch not giving two f*cks about it. Why? Because it's exactly what they've been doing for YEARS.

Did anything change over these years? No. So why the expectation?

[Luka_Kostii]

dp

[Jon at Roland]

some companies tend to ignore/try to not reply to uncomfortable questions
why does a company switch to unfirendly userservices at all if the users are the highest priority?

not saying that roland does it, just saying "some companies" do it

Well thankfully for y'all I'm not afraid of uncomfortable questions!

As always, feel free to reach out to me anytime with questions or concerns you may have.

Hi Jon,

A few pages back many of us asked several questions about the Loyalty Keys suddenly being set permanent to an instrument, without any prior notice. Many of your most loyal users are now stuck with instruments we didn't understand would be forever, someone had even wasted two lifetime keys on SRX expansions because of this.

If you somehow missed all this: We kindly request that we are given a chance to carefully select which instruments we really want, would that be possible? A simple way would be to revert to the old behavior for a limited time. Yes? No?

I apologize if you feel like I ignored this. Since the public forum might be a little too complicated to have a back and forth about it, I'll reach out to you through PM. The easiest way for me to assist y'all with specific issues is if you send me a private message. It's not only easier for communication, it helps me keep track of your experiences for future reference. Another great way is to reach out to us through our customer support portal. You will always be able to explain your situation and get helpful and honest responses from us. As always I'm happy to tell you what I know! The only time I'm not able to share information is when it has to do with up coming releases.

"We appreciate all your feedback"... ?! LoL
Nothing new was announced, no user concerns were addressed...
... and what was the point of this "Roundtable" again?

I spend all day on forums and user groups hearing your concerns, what y'all love, and what you wish to see from Roland Cloud, and then I report these things to other parts of the team for updates and improvements. Many of the updates you see are a result of this effort. We recently expanded the compatibility of a huge batch of instruments and applied some other highly requested changes to the GUI and their performance. There are many more updates to our other instruments that are on the way. If you still see an issue, please let us know. When I say we love feedback I mean it. We actually use it.

As I stated previously, the roundtable gives those members of the team, the ones who design and improve these wonderful plugins, a chance for direct contact with y'all!



I'm really excited about the future of Roland Cloud. We have many plans to push forward, we are not stopping here, and as we expand our user base and as technology and operating systems change, sometimes we might need to take time to do some maintence so that things are running smoothly for everyone.

We really do have many exciting things in the works and trust me when I say they can't come out soon enough!

[vurt]

have you thought about doing an emulation of behringers deepmind or something?
just to, you know, rock the boat n stuff.

[ToddlerTN]

If you still see an issue, please let us know. When I say we love feedback I mean it. We actually use it.

Can you please fix the patch display bug in the XV-5080?

[N 4 LIFE]

still no combinations/multis on all my fav synths....

[Septic Underground]

If you still see an issue, please let us know. When I say we love feedback I mean it. We actually use it.

Can you please fix the patch display bug in the XV-5080?

It is on the list, what more do you want?

[Septic Underground]

Well, let me guess. They "thanked you for your feedback", promised to "take it into consideration", offered a "standby in case of any more questions", told you to "reach out to them in case of any more concerns". They don't really mean it, btw, they don't really want to hear from you.

Threw in a couple more corporate mind tricks. Told you how high Roland values their customers and their opinion, and how important your participation is in all these video calls and other BS games. They made you feel important, like you actually matter to them.

Well, they played you in this red tape game of theirs. Like a "useful idiot", 'scuse my French.

They always play on your expectations. Expectation > "Oh wow, they said I'm valued, they really listened to me this time, things I asked for will be properly considered and implemented, the promised land is near!".

Reality > They wiped their ass with your requests, put them into their "weekly trash bin" they seem to carry around at all times, then proceeded to corporate lunch not giving two f*cks about it. Why? Because it's exactly what they've been doing for YEARS.

Did anything change over these years? No. So why the expectation?

Bit of a sour post, but unfortunatly it is also how I feel on the current state of RolandCloud.

Bot like responses, issues never solved. Requests ignored and still taking 10secs to connect to a server when loading in, for instance, Zenology Pro.

Try to change the audiosettings in logic so it reloads all plugins, you can see it stalls at the rolandcloud zenology for more than 10secs and then everything else (200+ plugs) load in faster than 1 RolandCloud plugin. FFS this issue was raised freaking in 2017 already.

[PAK]

It didn't go well. I explained the situation in as nice manner as possible and asked if there was any possibility for them to reset my keys so I could make a new choice. Here's the reply from Roland Cloud Support:

Thanks for contacting us!
Sorry, once the membership which earned the reward ends, the choices are final.

Disappointing. The statement is also factually untrue. This may indeed be policy, but the reality is their own system allowed changing keys. This support by them, whether intended or not, whether "officially supported" or not, was directly responsible for creating the widespread (at least on some forums) impression users could change their keys, at any time, provided an active subscription were maintained.

The fact that THEIR actions, in terms of how they implemented their own system, are what created this impression, puts at least some moral responsibility on them to put things right for users who feel they were negatively impacted - even if they don't have to do so legally.

If users were given reasonable notice, that the change was about to be made, they could have made informed decisions regarding their keys, and the situation would have been entirely avoided.

The real issue here isn't Roland's policy (even if most of us feel it's a change for the worse) but rather the way in which it was implemented - which has obviously left some users feeling like they had the rug pulled from under them by Roland. I see Jon's asked you to PM him, so I hope you can still get a positive outcome.

[victoria]

I see Jon's asked you to PM him, so I hope you can still get a positive outcome.

Yes and to his credit, he did send me a PM. I politely declined any further interaction as I've no interest in Roland Cloud anymore. I hope the best of luck to the rest of you.

[Fleer]

Just sharing my own positive experience with Roland support (Brian) and confirming their adequate assistance in solving my queries.

[fmr]

Just sharing my own positive experience with Roland support (Brian) and confirming their adequate assistance in solving my queries.

Which were?... To be fair, they changed the behavior of the installers, which now let you choose the VST folder location (previously, they didn't, and that caused me several troubles). But that's pretty much THE ONLY TIME they listened. I was subscribed for more than fiver years, have the ten "for life" instruments, and I then cancelled my subscription after they confirmed I reached the top and will not have any other free license.

Anyway, the long promised instrument (JX-8P/JX-10) is yet to be released (if it ever will, which I doubt) and no signs of V-Synth either. These are the only too I would like to see. Have no interest in Zenology, Zenology modules or sound packs.

[ToddlerTN]

Question about Roland drum modules. The TB-303, TR-606, TR-707, TR-727, TR-808 and TR-909 – I believe these are all classic drum machines, correct? I’m not trying to be negative, but I’m honestly confused about a couple of things:

1) Are these just essentially sample playback VSTs, or do they have functionality that goes beyond triggering samples?

2) Aren’t these some of the most widely-sampled drum machines of all time, and aren’t there many excellent cheap/free collections and VSTs containing these kits already?

I’m sure my ignorance is showing here, but can someone give me the quick pitch as to why I would pay $149 for each of these or use Loyalty keys on them? Again, not knocking Roland at all, just genuinely unaware of what I don’t know. I’ve never bothered loading them up, but maybe there’s hidden value to them that I’ve been missing.