Tracktion waveform big issues with 3 monitors and no customer support ignoring emails

[dave the panda]

So I been using Traction waveform for about 16 months now and i do like the work flow and lots of other features it is simple that's what I like I can just get on with things
I am currently testing Beta version of Cakewalk next and I am impressed really easy to use great functionality still lot of work to do on this DAW but on Beta 85% there for me, yes crashes a bit but its a beta, but good start for cakewalk next
Anyway been having issues with waveform
i have a 3 monitor system, same set up used on Cakewalk by bandlab and Next with no issues
so to waveform
Monitor 1 = tracks, Monitor 2 =mixer and midi editor , Monitor 3 VST plug in screen 2
when using i found waveform was stalling slow to respond, freezing could not adjust VST on the fly, metering mixers lagging program not responding to stop commands, look as if i had CPU issues but CPU meter really low usage,
I have 2 xenon 10 core CPU that's 20 core, 40 threads, 32 gig ram, 6 monitor graphic card with 4 gig VRam, so more than enough
so went on to this forum and others forums and found other users with the same issue using multi monitor set up
I have concluded its a rendering issue that Waveform DAW is not handling the rendering very well
i have reduced this issue by changing it from open GL rendering to software rendering and it is a bit better si it is a rendering problem
so i had some email comms at the beginning with Tracktion now they are just ignoring me multiple emails sent no response
its a shame and I am disappointed I like the DAW, but really Tracktion I heard you are number 15 in the DAW use ranking table, keep ignoring your customers with issues and you wont have any customer at all
let me know if anyone is having the same issues

[BertKoor]

So I been using Traction waveform for about 16 months now and [...] let me know if anyone is having the same issues

Then in order to get the attention you want, better repost your wall of text in this forum:
viewforum.php?f=22
That's where Tracktion Waveform users hang out

[dave the panda]

thank you i have done so