KVR Audio

BBFG# · Post by **BBFG#** » Mon Jan 22, 2024 7:50 pm

thecontrolcentre wrote: Mon Jan 22, 2024 7:43 pm
Lbdunequest wrote: Mon Jan 22, 2024 12:51 pm Does Native Access work for you guys? its always loading and doesnt load today. Worked perfectly fine before. Maybe some server issues?
Stopped working for me in November 2023 ... NI advice was to upgrade my computer. I bought Kontakt software in the BF sale that I now can't authorize.

Seems historical to me that anytime they "mistakenly" release something that works as expected that it has been met with the quickest update they can push out to block that workability.

chk071 · Post by **chk071** » Mon Jan 22, 2024 7:58 pm

thecontrolcentre wrote: Mon Jan 22, 2024 7:43 pm
Lbdunequest wrote: Mon Jan 22, 2024 12:51 pm Does Native Access work for you guys? its always loading and doesnt load today. Worked perfectly fine before. Maybe some server issues?
Stopped working for me in November 2023 ... NI advice was to upgrade my computer. I bought Kontakt software in the BF sale that I now can't authorize.

You use Windows 8.1, which is unsupported by almost every current software now, simply because the OS is unsupported for a year now.

Software can continue to work on it, or not, like in this case. It's like playing the lottery.

Upgrading your computer may seem like an insensitive advice, but, what are they supposed to do really? You can't support every obsolete OS forever.

Lbdunequest · Post by **Lbdunequest** » Mon Jan 22, 2024 8:07 pm

Seems to be working now

Harry_HH · Post by **Harry_HH** » Mon Jan 22, 2024 8:19 pm

No it doesn’t.

Danno · Post by **Danno** » Mon Jan 22, 2024 8:24 pm

Ya, stuck on 'loading products' for me.

audiojunkie · Post by **audiojunkie** » Mon Jan 22, 2024 9:13 pm

thecontrolcentre wrote: Mon Jan 22, 2024 7:43 pm
Lbdunequest wrote: Mon Jan 22, 2024 12:51 pm Does Native Access work for you guys? its always loading and doesnt load today. Worked perfectly fine before. Maybe some server issues?
Stopped working for me in November 2023 ... NI advice was to upgrade my computer. I bought Kontakt software in the BF sale that I now can't authorize.

What crappy advice!! As long as your system meets the minimum requirements, they shouldn't even be mentioning a computer upgrade. Um..... What ARE your system specs, by the way?

dayjob · Post by **dayjob** » Mon Jan 22, 2024 10:01 pm

appears that native access is down. got prompted to install latest version when i launched to check for updates.. installed and now on the log in screen it just spins and spins.

Old Norse · Post by **Old Norse** » Mon Jan 22, 2024 10:02 pm

NI_Loading.png

dayjob · Post by **dayjob** » Mon Jan 22, 2024 10:04 pm

Old Norse wrote: Mon Jan 22, 2024 10:02 pm NI_Loading.png

i don't even get that screen

ralfrobert · Post by **ralfrobert** » Mon Jan 22, 2024 10:05 pm

https://community.native-instruments.co ... ive-access

dayjob · Post by **dayjob** » Mon Jan 22, 2024 10:07 pm

ralfrobert wrote: Mon Jan 22, 2024 10:05 pm https://community.native-instruments.co ... ive-access

thank you.

BBFG# · Post by **BBFG#** » Mon Jan 22, 2024 10:09 pm

chk071 wrote: Mon Jan 22, 2024 7:58 pm
thecontrolcentre wrote: Mon Jan 22, 2024 7:43 pm
Lbdunequest wrote: Mon Jan 22, 2024 12:51 pm Does Native Access work for you guys? its always loading and doesnt load today. Worked perfectly fine before. Maybe some server issues?
Stopped working for me in November 2023 ... NI advice was to upgrade my computer. I bought Kontakt software in the BF sale that I now can't authorize.
You use Windows 8.1, which is unsupported by almost every current software now, simply because the OS is unsupported for a year now.

Software can continue to work on it, or not, like in this case. It's like playing the lottery.

Upgrading your computer may seem like an insensitive advice, but, what are they supposed to do really? You can't support every obsolete OS forever.

They don't have to support it, but they are doing something that absolutely kills it. Which I think should be illegal.

mixyguy2 · Post by **mixyguy2** » Mon Jan 22, 2024 11:30 pm

It's because they keep diddling around with Native Access to justify their existence when it worked fine 50 versions ago. Not broke, but we're going to fix it anyway.

machinesworking · Post by **machinesworking** » Mon Jan 22, 2024 11:35 pm

BBFG# wrote: Mon Jan 22, 2024 6:44 pm Keep in mind that their "surveys" are crafted multiple choice questions that generally confirm their bias of which path they've already determined for equal profit margins. All while giving us the illusion that we're part of that decision. Setting things up as a choice often denies its participants of suggestions and complaints they would really like to voice.

All they really need to do is read these threads on the various online forums.
A "survey" just frees them from directly addressing the chaos they created.

Just to be clear, here is the link. It sounds a lot more involved than a simple customer survey, one on one chats etc. https://community.native-instruments.co ... 4efb240674

machinesworking · Post by **machinesworking** » Mon Jan 22, 2024 11:37 pm

BBFG# wrote: Mon Jan 22, 2024 10:09 pm They don't have to support it, but they are doing something that absolutely kills it. Which I think should be illegal.

Welcome to the Mac OS user experience with developers.

Sad state of Native Instruments