Tonex isn’t for people who spend all their time reading forum posts but won’t read a manual.Uncle E wrote: Tue Aug 13, 2024 1:59 amSounds like you agree with me.Naillerz78 wrote: Tue Aug 13, 2024 12:01 am Nah mate disagree.
That will happen worldwide. This shop stocks 500+ pedals. Shop guys don’t have time to read all the manuals.
The main issue is it should not do that under any circumstances brand new out of the box on default patch 1.
What’s on your pedalboard for rehearsals / Donner TT/ amps
- KVRAF
- 18345 posts since 26 Jun, 2006 from San Francisco Bay Area
Zerocrossing Media
4th Law of Robotics: When turning evil, display a red indicator light. ~[ ●_● ]~
4th Law of Robotics: When turning evil, display a red indicator light. ~[ ●_● ]~
- KVRAF
- 20668 posts since 22 Nov, 2000 from Southern California
- KVRAF
- 8452 posts since 29 Sep, 2010 from Maui
^^ That guy stole my guitar! pretty sure... I bet he gets them free, like my friend Dave (Murray). Good to be famous I guess. Tho Dave doesn't really like that tbh... 
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- KVRian
- Topic Starter
- 533 posts since 10 Jul, 2024
Mmmm.. nah.Uncle E wrote: Tue Aug 13, 2024 1:59 amSounds like you agree with me.Naillerz78 wrote: Tue Aug 13, 2024 12:01 am Nah mate disagree.
That will happen worldwide. This shop stocks 500+ pedals. Shop guys don’t have time to read all the manuals.
The main issue is it should not do that under any circumstances brand new out of the box on default patch 1.
You stated
Sounds like you agree with me first statementDefinitely would be a good idea for demo units of the Tonex One to be set up as distortion pedals, not amps. But the main issue is that the salesman didn’t understand the product.
2nd statement I am nixing. The salesman’s job is to bullshit the customer into buying more shit.
They have so much new gear in that shop .. they expect the customer to tell them how it works tbh,
I was just passing by ,remembered this thread re Tonex and popped in. But that pedal is designed to look like a nano guitar pedal dude. It a no-brainer to have it setup default to go into front end of an amp. It’s not ‘user error’ it’s ‘ manufacturer error’.
It’s being stocked in guitar shops? That’s how it will be tested everywhere. salesmen don’t have time to read the manual, tap dance on the footswitch 3 times till it flashes orange, and do a twirl to change the settings.
I see in another thread some “ diligent users “ have even created their own “ Tonex One cheat sheet “ I’m presuming cos even THEY can’t get their head around the frickin manual.
And the consensus sure looks to be ..” the Tonex app is shithouse”
Tbh I wouldn’t buy it based on that mode changing method even. I hate that flashing LED light/ memorise-the-colours-for-the-mode-shit terrible user design that crap.
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- KVRian
- Topic Starter
- 533 posts since 10 Jul, 2024
Sure thingzerocrossing wrote: Tue Aug 13, 2024 3:01 amTonex isn’t for people who spend all their time reading forum posts but won’t read a manual.Uncle E wrote: Tue Aug 13, 2024 1:59 amSounds like you agree with me.Naillerz78 wrote: Tue Aug 13, 2024 12:01 am Nah mate disagree.
That will happen worldwide. This shop stocks 500+ pedals. Shop guys don’t have time to read all the manuals.
The main issue is it should not do that under any circumstances brand new out of the box on default patch 1.
Like I said to E .. “diligent users” of the Tonex one have created their own “cheat sheet” and posted on another thread in this very forum subsection .. cos even THEY can’t remember which colour relates to which mode function. I saw the one pager Cheat Sheet diagram…it was still ridiculously complicated.
And ye want Salesmen (!) to learn that. Sure thing
It’s just a bad design. And set up all wrong out of the bloody box.
If it has to be re-setup from the get go given it’s design as a nano pedal sold on guitar shops., that’s a massive FAIL.., by IK,
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- KVRian
- Topic Starter
- 533 posts since 10 Jul, 2024
Ok go for it guys teach me how to set it up based on this easy peasy 123 cheat sheet
….should be a doddle for ya 
Gimme a break . Get real.
Gimme a break . Get real.
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- KVRAF
- 2719 posts since 2 Jul, 2010
Just to make sure I'm following the argument correctly here:
It is irresponsible sell a stompbox-sized preamp
because salesmen will set it up wrong?
My Dad taught me to always set the volume to zero when turning on an unfamiliar amp or dirt pedal.
It is irresponsible sell a stompbox-sized preamp
because salesmen will set it up wrong?
My Dad taught me to always set the volume to zero when turning on an unfamiliar amp or dirt pedal.
- KVRAF
- 20668 posts since 22 Nov, 2000 from Southern California
As said, "the salesman didn’t understand the product". But this goes further than that because it shows that he doesn't understand the entire product class. If he had set up an Iridium or UAFX pedal like that, you would have had a similarly negative experience.
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Peter - IK Multimedia Peter - IK Multimedia https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=217907
- KVRAF
- 8141 posts since 20 Oct, 2009
That cheat sheet is user-created, we provide a quick start guide that uses far less text and lots of pictures instead. To be completely honest, neither is perfect but both suit the people they are aimed at pretty well too.
And if you think TONEX is a massive fail, I'd invite you to a quarterly meeting but we're a private company so you'll have to trust me (and the dealers, distributors, and others) to say that is quite the opposite. Though we're aware of the difficulties some have with aspects of the software and hardware workflow and who have provided some great constructive criticisms so the improvements there will continue, as well as new features added.
And if you think TONEX is a massive fail, I'd invite you to a quarterly meeting but we're a private company so you'll have to trust me (and the dealers, distributors, and others) to say that is quite the opposite. Though we're aware of the difficulties some have with aspects of the software and hardware workflow and who have provided some great constructive criticisms so the improvements there will continue, as well as new features added.
- KVRAF
- 20668 posts since 22 Nov, 2000 from Southern California
Given the success of Tonex One, maybe it would be worth releasing a simplified version intended to be a distortion pedal? Make the small knobs be Gain, Tone, and Volume, make the big knob be a preset selector, get rid of the double functions, and turn off cabinet emulations.
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- KVRian
- Topic Starter
- 533 posts since 10 Jul, 2024
All I am basically saying is we plugged in the pedal at a guitar shop to a guitar amplifier. And both got our ears blown out with a constant high frequency squeal that gave us possibly tinnitus.( my ears are still ringing, not kidding)imrae wrote: Tue Aug 13, 2024 12:05 pm Just to make sure I'm following the argument correctly here:
It is irresponsible sell a stompbox-sized preamp
because salesmen will set it up wrong?
![]()
My Dad taught me to always set the volume to zero when turning on an unfamiliar amp or dirt pedal.
The pedal should have a fail safe to ensure that does not happen under any circumstances
I’m an innocent party just trying out a frickin new pedal. I don’t deserve that.
I don’t know how the pedal works neither did the salesman . So now the manufacturer/ you guys are putting the onus of responsibility on me and the salesman to prevent that from happening?
The manufacturer understands the technical workings of the product , the output, the impedance, the overload, the possibility that this shitty event could happen if pedal is plugged direct into a guitar amplifiers front end. The amp was even set clean. they are supposed to do a risk assessment / testing of the product before it’s released to eliminate such common events. This shows me it was not done properly as this will be probably the most common setup/ testing situation in guitar shops globally.
It’s a no-brainer. How the f*ck could that be missed in pedal Prototype /Testing phase at IK someone please explain? Peter?
It’s ‘AI’ guys - the device is supposed to be the smartest thing in the room! (Lol) Put a cutoff failsafe in it. Put a voice in it that says << warning ! Amplifier detected ! Turn off XYZ setting immediately !” Rather than make the user suffer because he is too impulsive / male to read the detailed manual.
Don’t be blaming me or the salesman.it can be heard in my demo I turned it down to 1/4 volume in troubleshooting. Same result. I wanted it for band rehearsal / hear it perform at volume
I didn’t bargain for that when I went to test out the f*cking pedal. It was really bad. And a terrible first impression.
Maybe IK should now send out an email to the distributors/shops warning them this can happen.
Last edited by Naillerz78 on Tue Aug 13, 2024 8:59 pm, edited 9 times in total.
- KVRAF
- 20668 posts since 22 Nov, 2000 from Southern California
I'm only blaming one person and it's not you.
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- KVRian
- Topic Starter
- 533 posts since 10 Jul, 2024
And it’s not the salesman either.
The onus is on the manufacturer.
In production management / manufacturing engineering/ product design it’s called a Failure Mode Effect Analysis (FMEA) study. Aka how will this product fail/ malfunction under operating conditions.
First paragraph.
https://www.simplexitypd.com/blog/the-w ... -analysis/
See ‘consumer electronics’ is mentioned.
Plugging a Tonex One into the front end of an amp out of the box would be a common way it will be connected by the public. Guitarists and salesmen.
It would have been a no brainer scenario in testing the prototype. That’s a clear fail at prototype stage testing for it to overload the amp that much it emits a high pitched squeal tone.
To me that points to a situation of minimal testing being done of this digital guitar gear. They are all designed in US/Europe , built in China at low cost and shipped to shops. Any problems are redirected then back to user as “ user error”/ buy better accessories or add-ons to fix it/ it’s your fault not ours ..cos the users don’t understand the new tech of course.
I know this from buying heaps of digital gear over the years and it’s the same story with all of them. They are plagued with issues to be solved and poor build quality.
That’s why I’m always skeptical of the emperors new clothes/ new advancements wrt to digital modelling, specifically Hardware.
Its been for me a run of cheap digital shit, made in China and sold for a massive markup elsewhere basically.
Anyway I’ve made my points. Rant over.
Last edited by Naillerz78 on Tue Aug 13, 2024 9:56 pm, edited 11 times in total.
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- KVRian
- Topic Starter
- 533 posts since 10 Jul, 2024
And this is why digital modelling HW gear will never give a satisfactory result outside the DAW recording environment for me ;
Just the pure physics of it.
despite the marketing buzz and claims and “new technology”
What is being claimed in digital modelling HW gear cannot be done. Period. And listening to digital causes ear fatigue, big time. Setting aside loud squealing noises.
https://www.tungsol.com/html/faqs14.html
Wrong audience for it here and flogging a dead horse but fyi very interesting the above link information re tubes and guitar tones.
Just the pure physics of it.
despite the marketing buzz and claims and “new technology”
What is being claimed in digital modelling HW gear cannot be done. Period. And listening to digital causes ear fatigue, big time. Setting aside loud squealing noises.
https://www.tungsol.com/html/faqs14.html
Wrong audience for it here and flogging a dead horse but fyi very interesting the above link information re tubes and guitar tones.
Last edited by Naillerz78 on Tue Aug 13, 2024 9:32 pm, edited 2 times in total.
- KVRAF
- 8452 posts since 29 Sep, 2010 from Maui
I would think most would plug an amp modeller into an audio interface or mixer.
I dunno if ive ever tried one with an amp,
you might think you could use it like a pre-amp or something i guess.
I dunno if ive ever tried one with an amp,
you might think you could use it like a pre-amp or something i guess.