Roland Cloud

[ToddlerTN]

I canceled my Roland Cloud Ultimate a couple years ago. At the time, I thought of it as merely a pause and figured I’d come back as new things were added. About every 3 months I’ll spend an hour here reading the new comments to get caught up.

The last few pages of comments have turned somewhat toxic. Frustrations are reaching a breaking point.

It’s clear that posting bug reports on the VSTs like JV-1080 or XV-5080 is pointless. I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. There are boutique outfits in the world where you can actually dialogue with the guy doing the code and he’ll be excited to perfect his products. On the flip side, there’s an international corporation like Roland that can’t invest a few hours of a coder’s time to address documented and acknowledged issues that are easily fixable. Shame on you, Roland.

The more things change, the more they stay the same. I’ll see you all again in three months.

[Aloysius]

Update available for RCM. No idea what might have changed or if anything has improved yet.

[WatchTheGuitar]

I canceled my Roland Cloud Ultimate a couple years ago. At the time, I thought of it as merely a pause and figured I’d come back as new things were added. About every 3 months I’ll spend an hour here reading the new comments to get caught up.

The last few pages of comments have turned somewhat toxic. Frustrations are reaching a breaking point.

It’s clear that posting bug reports on the VSTs like JV-1080 or XV-5080 is pointless. I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. There are boutique outfits in the world where you can actually dialogue with the guy doing the code and he’ll be excited to perfect his products. On the flip side, there’s an international corporation like Roland that can’t invest a few hours of a coder’s time to address documented and acknowledged issues that are easily fixable. Shame on you, Roland.

The more things change, the more they stay the same. I’ll see you all again in three months.

Well put. In the same boat and also hoping Roland sort this nonsense out.

[D-Fusion]

Update available for RCM. No idea what might have changed or if anything has improved yet.

Probably a new Version number

Here is a list of what is new or fixed in the latest version

Improved: Now the Main Window opens faster thanks to better caching of data.
Improved: Authentication of Plugins should now be more reliable.
Improved: The installer and updater of RCM now should better adapt to the current language of the user system and show the correct texts.
Improved: RCM now should better keep under control the permissions of internal files.
Fixed: When disabling the silent installations in the Advanced Options section of RCM, doing so didn’t disable the use of the Roland Permissions Manager tool.
Fixed: While in a PRO Membership, purchasing a Melodics Offer might hide in RCM the PRO Selector toggles from the Library.
Fixed: Under certain circumstances, the Main Window might not finish loading when opened.
Fixed: Under certain circumstances, the internal DB file might become corrupt.
Fixed: Under certain circumstances, upgrading the current Membership might logout the user.
Fixed: The installer and updater of RCM might show a truncated text.

[surreal]

I always wanted the roland sound canvas but i understand that it wont be available for purchase after September which is a great pity cause i wanted to buy it in October for my birthday when my September pay comes in... i wanted to buy it to replace my Dying Roland Xp 10 keyboard which I am still very fond of..

[Examigan]

I always wanted the roland sound canvas but i understand that it wont be available for purchase after September which is a great pity cause i wanted to buy it in October for my birthday when my September pay comes in... i wanted to buy it to replace my Dying Roland Xp 10 keyboard which I am still very fond of..

If you have Sonar/Cakewalk (I thought you did at some point?) at least there is the TTS-1 which has some decent sounds. It's not like what you'd expect to hear from synths/romplers these days of course, but still it might be useful for you.

[Jon at Roland]

I always wanted the roland sound canvas but i understand that it wont be available for purchase after September which is a great pity cause i wanted to buy it in October for my birthday when my September pay comes in... i wanted to buy it to replace my Dying Roland Xp 10 keyboard which I am still very fond of..

Hey surreal. My name is Jon and I work for Roland Cloud. I'll send you a PM and we can chat over there.

It’s clear that posting bug reports on the VSTs like JV-1080 or XV-5080 is pointless. I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. There are boutique outfits in the world where you can actually dialogue with the guy doing the code and he’ll be excited to perfect his products. On the flip side, there’s an international corporation like Roland that can’t invest a few hours of a coder’s time to address documented and acknowledged issues that are easily fixable. Shame on you, Roland.

The more things change, the more they stay the same. I’ll see you all again in three months.

Totally understand your frustration ToddlerTN. We really do take these issues seriously and both the XV-5080 and JV-1080 CPU issues turned out be more complicated than we anticipated. It's not that we aren't trying to fix it, it's just going to take more time. We really do appreciate the patience so far from everyone and we will get it resolved eventually. Again, please feel free to reach out to me and I'd be happy to discuss solutions with you.

This is great feedback and I've already passed it along.

[ToddlerTN]

It’s clear that posting bug reports on the VSTs like JV-1080 or XV-5080 is pointless. I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. There are boutique outfits in the world where you can actually dialogue with the guy doing the code and he’ll be excited to perfect his products. On the flip side, there’s an international corporation like Roland that can’t invest a few hours of a coder’s time to address documented and acknowledged issues that are easily fixable. Shame on you, Roland.

The more things change, the more they stay the same. I’ll see you all again in three months.

Totally understand your frustration ToddlerTN. We really do take these issues seriously and both the XV-5080 and JV-1080 CPU issues turned out be more complicated than we anticipated. It's not that we aren't trying to fix it, it's just going to take more time. We really do appreciate the patience so far from everyone and we will get it resolved eventually. Again, please feel free to reach out to me and I'd be happy to discuss solutions with you.

This is great feedback and I've already passed it along.

Great, but I’m actually not complaining about the CPU issues. I’m pissed about the bank/patch name display issue on the XV-5080, which is simply due to the fact that these two data fields are overlapping in the interface. It’s literally the simplest, quickest fix in the world, and yet years later it persists, and owners are casually told to manually truncate all of their bank names at the file system level (names upon which longtime hardware users have relied for decades) rather than Roland simply owning the issue, spending a couple of minutes nudging the GUI, and recompiling the code.

I’ve posted this several times before already, but look at the images below. The bank name and patch name write to the same part of the screen on the XV-5080, rendering the text illegible. The same banks on the JV-1080 don’t have that problem. This is an acknowledged bug, and Roland should fix it, even if it’s a challenging fix, although it’s not – it’s literally the simplest possible fix to implement.

JV-1080 (bank and patch displays correctly):

IMG_1388.jpeg

XV-5080 (bank/patch display overlaps):

IMG_1389.jpeg

I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. It’s lazy and pathetic to take so little pride in your products, Roland.

[Septic Underground]

only way to let Roland really know.....hurt em where it hurts...in the wallet.

This damagecontrol account from Roland is just to deflect/stall/disrespect real complaints and issues. No hard feelings towards Jon, but it is how it is.

The quicker you guys and dolls realize that, the sooner it will be fixed.
To me Roland is so tainted by now I don't even have interest in the Ahoy Matey versions.

[EfreetiSultan]

only way to let Roland really know.....hurt em where it hurts...in the wallet.

This damagecontrol account from Roland is just to deflect/stall/disrespect real complaints and issues. No hard feelings towards Jon, but it is how it is.

The quicker you guys and dolls realize that, the sooner it will be fixed.
To me Roland is so tainted by now I don't even have interest in the Ahoy Matey versions.

Ahoy matey arrr no for real though same here.

[SLiC]

To me Roland is so tainted by now I don't even have interest in the Ahoy Matey versions.

Yes, I think the Cloud fiasco has genuinely damaged the Roland brand, I have always liked Roland (still love my V Drums) but the entire cloud experience has made me think less of Roland generally- I cant separate the two things (Roland hardware/software) in my brain!

[Caine123]

It’s clear that posting bug reports on the VSTs like JV-1080 or XV-5080 is pointless. I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. There are boutique outfits in the world where you can actually dialogue with the guy doing the code and he’ll be excited to perfect his products. On the flip side, there’s an international corporation like Roland that can’t invest a few hours of a coder’s time to address documented and acknowledged issues that are easily fixable. Shame on you, Roland.

The more things change, the more they stay the same. I’ll see you all again in three months.

Totally understand your frustration ToddlerTN. We really do take these issues seriously and both the XV-5080 and JV-1080 CPU issues turned out be more complicated than we anticipated. It's not that we aren't trying to fix it, it's just going to take more time. We really do appreciate the patience so far from everyone and we will get it resolved eventually. Again, please feel free to reach out to me and I'd be happy to discuss solutions with you.

This is great feedback and I've already passed it along.

Great, but I’m actually not complaining about the CPU issues. I’m pissed about the bank/patch name display issue on the XV-5080, which is simply due to the fact that these two data fields are overlapping in the interface. It’s literally the simplest, quickest fix in the world, and yet years later it persists, and owners are casually told to manually truncate all of their bank names at the file system level (names upon which longtime hardware users have relied for decades) rather than Roland simply owning the issue, spending a couple of minutes nudging the GUI, and recompiling the code.

I’ve posted this several times before already, but look at the images below. The bank name and patch name write to the same part of the screen on the XV-5080, rendering the text illegible. The same banks on the JV-1080 don’t have that problem. This is an acknowledged bug, and Roland should fix it, even if it’s a challenging fix, although it’s not – it’s literally the simplest possible fix to implement.

JV-1080 (bank and patch displays correctly):
IMG_1388.jpeg


XV-5080 (bank/patch display overlaps):
IMG_1389.jpeg


I don’t understand putting products out there and selling lifetime keys for them and refusing to fix them. It’s lazy and pathetic to take so little pride in your products, Roland.

you dont understand, this is a complicated issue it seems, it isnt easily to fix, but they are aware of it very complicated, maybe an old framework so instead of fixing it i would advise roland cloud to just discontinue these products

[SLiC]

Maybe Roland cant fix anything because Roland didn't write the code- wasn't it was all subcontract to another company? maybe they don't have access to the original coders anymore...

[davidka]

Maybe Roland cant fix anything because Roland didn't write the code- wasn't it was all subcontract to another company? maybe they don't have access to the original coders anymore...

Could be. The way I see the future of electronic component businesses and logistics, times will get tighter.
Companies should not take the current access of cheap components and travel routes for granted. Component shortages, and transportation problems will directly and indirectly affect the hardware manufacturers.
Those who stay on multiple feet, probably including a rock-solid software portfolio will be less vulnerable. Software is easier to maintain if done right.
I am highly confident that a refactor of Roland Cloud and the entirety of subscription/sales models benefitting the users is worth a major financial investment, be it 1.5m USD, or more.
Huge opportunities come from the global presence and product history. People know Roland, and are willing to spend on Roland products as long as they don't feel skinned month by month. There's much gold to mine out from those patents if the customers are also satisfied.

[D-Fusion]

Maybe Roland cant fix anything because Roland didn't write the code- wasn't it was all subcontract to another company? maybe they don't have access to the original coders anymore...

You could be right

To me it looks more like they treat their SW the same way as they do with their HW and release them as is.
Some get a Minor Firmware or software update while others get a bigger one while the rest will stay how they was released originally with it's bugs and other issues.

So it is just Roland being Roland.