SampleTank 4 MAX v2

[Igro]

Does anybody know, if In Product manager I have installed SampleTank 4 MAX v2 sound package, do I need to install Syntronic and its package too? Or the MAX version has everything (though it's 195 GB zipped, not 600 GB, as stated on the website)?

[BJ]

Does anybody know, if In Product manager I have installed SampleTank 4 MAX v2 sound package, do I need to install Syntronic and its package too? Or the MAX version has everything (though it's 195 GB zipped, not 600 GB, as stated on the website)?

You have to install everything. It took me 3 days.

[Igro]

Does anybody know, if In Product manager I have installed SampleTank 4 MAX v2 sound package, do I need to install Syntronic and its package too? Or the MAX version has everything (though it's 195 GB zipped, not 600 GB, as stated on the website)?

You have to install everything. It took me 3 days.

How many GB in total had your IK-Multimedia folder C:\Users\...\Documents\IK Multimedia\IK Product Manager after download? I assume you used Product Manager?

[BJ]

Does anybody know, if In Product manager I have installed SampleTank 4 MAX v2 sound package, do I need to install Syntronic and its package too? Or the MAX version has everything (though it's 195 GB zipped, not 600 GB, as stated on the website)?

You have to install everything. It took me 3 days.

How many GB in total had your IK-Multimedia folder C:\Users\...\Documents\IK Multimedia\IK Product Manager after download? I assume you used Product Manager?

It's 2.8 GB now. I used Product Manager. The sound data folder is 533 gb, I chose to install the backup files on another drive. I didn't backup the software installers. I do remember I had to install some of the Syntronik stuff twice cause it didn't show up in the Syntronik instruments list for some reason. It's a bit of a mess to install.

[Igro]

Does anybody know, if In Product manager I have installed SampleTank 4 MAX v2 sound package, do I need to install Syntronic and its package too? Or the MAX version has everything (though it's 195 GB zipped, not 600 GB, as stated on the website)?

You have to install everything. It took me 3 days.

How many GB in total had your IK-Multimedia folder C:\Users\...\Documents\IK Multimedia\IK Product Manager after download? I assume you used Product Manager?

It's 2.8 GB now. I used Product Manager. The sound data folder is 533 gb, I chose to install the backup files on another drive. I didn't backup the software installers. I do remember I had to install some of the Syntronik stuff twice cause it didn't show up in the Syntronik instruments list for some reason. It's a bit of a mess to install.

It is a mess. Three days in raw I was messing with that. So what I have discovered: If you download manually the (from the website) the ST4 Max v2, it does already contain the sounds for Syntronic, Sampletron and Philarhmonic. That is around 520 GB zipped.

As I understand, there is no difference where to play Syntronic and SampleTron samples. They play the same way in SampleTank.
SampleTank can play Miroslav Philharmonic samples too, but MS player can do a way advanced sample editing.

[iPlogger]

Because I was warned in this thread about installing, I did a lot of research on how to install beforehand. It was still confusing. I believe I had to select Syntronik 2 on its own, but that didn't even install the entire library. I still have many individual Syntronik libraries I need to install.

Product Manager was actually rather helpful during the installation and also helped me see what was going on with Syntronik. If a product has a green "Installed" icon then it's good. Some are partially installed and will say something like "3 of 9 files remaining". So far installing hasn't been too bad other than having to install so many individual libraries. I'm sure using Product Manager was a lot easier than the manual download process through the website.

ST4 Max v2 didn't seem to install sounds/samples for Miroslav Philharmonik 2, but it did install them for MP2 CE which is not what I want installed. Didn't install sounds/samples for SampleTron 2 either. There are a lot of libraries not installed, but I am just slowly working my way through the ones that are not yet marked "Installed".

I'm quite happy with the purchase and it's already filling the holes I was looking to fill.

[BrokenTrance]

Yeah i always liked the SampleTank interface. But umm.... i am putting a "pass" on this one for now.

[Examigan]

I have Total Studio Max 3.5, so I am not sure how much would be added to what I already have installed.

[Examigan]

I finally received an email after putting in a support ticket for a question on vibrato for a guitar sound. I asked about it maybe about a month ago.
It seems nearly none of the guitar presets have it set up in Sampletank 4.

All their email said was "Thanks for your patience while we got back to you. Try to adjust the LFO settings for pitch."
?!? Great answer...

I know the LFO can be used for that of course, but I was asking how to set that up exactly, as no matter which way I tried it wasn't working right.

I ended up using Melda's free MVibrato as an effect and some automation to add the vibrato where I wanted in certain places.

[Teksonik]

A quick question.....I have Sampletank 3 and then ST4 CS in my account so went for the Humble Bundle deal to get the full ST 4 version.

But am I correct in saying that ST4 CS is the same plugin as ST4 full and the only difference is the sample content?

In other words there are no features and functions in the full version that are missing in the CS version? They both have the same version number.

[jones-y]

I finally received an email after putting in a support ticket for a question on vibrato for a guitar sound. I asked about it maybe about a month ago.
It seems nearly none of the guitar presets have it set up in Sampletank 4.

All their email said was "Thanks for your patience while we got back to you. Try to adjust the LFO settings for pitch."
?!? Great answer...

I know the LFO can be used for that of course, but I was asking how to set that up exactly, as no matter which way I tried it wasn't working right.

I ended up using Melda's free MVibrato as an effect and some automation to add the vibrato where I wanted in certain places.

I don't think that's what tech support is for. I imagine they rolled their eyes at you first.

If you're editing a ST4 preset, consult paragraphs 5.3.1, 5.3.9, 5.3.12, and 5.3.13 of the manual. If you're editing an ST3 preset, consult paragraphs 5.4.1 and 5.4.9.

[jones-y]

A quick question.....I have Sampletank 3 and then ST4 CS in my account so went for the Humble Bundle deal to get the full ST 4 version.

But am I correct in saying that ST4 CS is the same plugin as ST4 full and the only difference is the sample content?

In other words there are no features and functions in the full version that are missing in the CS version? They both have the same version number.

The plugin is the same. But in addition to the sample content, owning a paid version of ST4 also gives you access to the ST4 Editor app.

[Examigan]

I finally received an email after putting in a support ticket for a question on vibrato for a guitar sound. I asked about it maybe about a month ago.
It seems nearly none of the guitar presets have it set up in Sampletank 4.

All their email said was "Thanks for your patience while we got back to you. Try to adjust the LFO settings for pitch."
?!? Great answer...

I know the LFO can be used for that of course, but I was asking how to set that up exactly, as no matter which way I tried it wasn't working right.

I ended up using Melda's free MVibrato as an effect and some automation to add the vibrato where I wanted in certain places.

I don't think that's what tech support is for. I imagine they rolled their eyes at you first.

If you're editing a ST4 preset, consult paragraphs 5.3.1, 5.3.9, 5.3.12, and 5.3.13 of the manual. If you're editing an ST3 preset, consult paragraphs 5.4.1 and 5.4.9.

Ok, well they could have mentioned that to me in much less than a month. I’m sure they get questions of all types, not just things like installation issues, or an instrument won’t load, etc. I was in tech support myself for many years and had all kinds of questions, and it was my job to answer them as quickly and clearly as possible.

[Teksonik]

The plugin is the same. But in addition to the sample content, owning a paid version of ST4 also gives you access to the ST4 Editor app.

Ok thanks.
I've got a right mess of sample content to sort through now. ST3, Imported ST2 samples, Syntronik and now 90 GB of ST 4 content which I am sure much of which will be duplicates from ST3.

It's going to take quite some time to organize it all into something more efficient. But then I knew that going in....

I don't think that's what tech support is for. I imagine they rolled their eyes at you first.

The thing is any time there is an operational question here we are told by IK's sales staff to "open a support ticket" so that would indeed appear to be what they are for.

I've sent such questions to them in the past and I always got the impression the support person had very little knowledge of the actual use of the product in question.

I'm sure they're good at sales and registration questions but technical support has not been their forte in my experience. "RTFM" is not the appropriate response from "tech support" as no manual contains every answer to every question.

[jones-y]

Ok, well they could have mentioned that to me in much less than a month.

You have agency. You could've pursued the answer to your question elsewhere.

Ok thanks.
I've got a right mess of sample content to sort through now. ST3, Imported ST2 samples, Syntronik and now 90 GB of ST 4 content which I am sure much of which will be duplicates from ST3.

No the ST4 content is entirely new. However, ST4 also includes the content from ST3 (and earlier), so that would be duplicated if you installed that.

I've sent such questions to them in the past and I always got the impression the support person had very little knowledge of the actual use of the product in question.

You're probably right. The thing about first tier tech support is that "expert" is not a job qualification. If it was, the position would pay more.

"RTFM" is not the appropriate response from "tech support" as no manual contains every answer to every question.

You're right again. So what is tech support supposed to do with questions that are indeed answered by the manual? Like the one that spurred this discussion.

And further, without being able to see your screen and see what exactly you are or are not doing wrong, how are they supposed to know where you're deviating from "TFM" and what you need to do differently? And how much does it cost (time = money) for them to walk you through all of that? And does that cost get rolled into the price of the product, thereby increasing costs for you?