Alternatives to ShareIt/MyCommerce/Digital River

[Urs]

We were lucky enough to not have to migrate subscriptions. If you go for a new merchant of record, they may be able to help you with this.

[Ilmar]

I guess the payment will be sent on Monday then

Thank you for your email and we apologize for the delayed reply.

Unfortunately, an exact date for your July sales payment to be processed cannot be provided at this moment, however, the payment should be processed between now and the end of September.

As far as the account summary report for August is concerned, we are currently working to create a new statement format for the August Sales report, however, there is no date available for this report to be sent out or made available in the Control Panel. Once this report is sent out, the payment of August will then be processed 30 days after the August report is sent.

We apologize for any inconvenience this might cause and please let us know if you have any further queries.

[Urs]

Well well well.

So they don't know if they can keep their own deadline for September 30 ("Statement Day") for the August report?

[sascha]

I find this alarming if your financial existence depends on prompt payouts. Shouldn't a payout for August be due on Sept 01? I thought it was a digital company, with automatic processes, so no human would actually need to do the math. If a business is holding things back for one or even 2 or 3 months, then what are they doing with your hard-earned money? Is this legit? Are there clear terms in the contract stating that this can happen?

[Urs]

Apparently they are ignoring the clear terms in the contract we have with them.

[quikquak]

I believe they are now saying that it always was a 2 month delay in the contract, and they are are now sticking to it properly. I can't find the email now, sorry.

[Urs]

But that's not what the contract says that they refer to. If they say it's always 60 days, regardless of when the statement comes, they're just wrong.

"Within 30 calendar days of the end of each calendar month (the "Statement Date"), Digital River will provide a statement [...]"

I see two ways to read this.

1) "Statement Date" equals "the end of each calendar month". That would be the last day of the "Pay Period", as that is what that month refers to. This is what the date on the statements always was, even though the statement itself was issued a few days later.

2) "Statement Date" equals any day "Within 30 calendar days of the end of each calendar month", which coincides with providing said statement. In that case, it's as always been fine to issue the statement on the 8th of the following month, and then "pay within 30 days", which was always fine on the 16th.

I see absolutely no way to twist this into "in context of the first half of the sentence, calendar month is the Pay Period, but in context of "Statement Date" the same words (calendar month) refer to the following month.

(and also, it is moot for anyone of us who have a prior contract that explicitly sets a payment date of the 15th or so of the following month, without referring to any further terms that they can change unilaterally)

[TB-ProAudio]

This passage makes us far more nervous:

'Important: If you do not complete the KYC process, payments will be withheld until we receive the necessary documentation.'

...

[Urs]

This passage makes us far more nervous:

'Important: If you do not complete the KYC process, payments will be withheld until we receive the necessary documentation.'

...

Well, they can't possibly set a deadline (December 31st for us) and then causally mention that the deadline has somehow moved to "now". Particularly for information they already have, and which can be verified easily through official documentation.

[TB-ProAudio]

This passage makes us far more nervous:

'Important: If you do not complete the KYC process, payments will be withheld until we receive the necessary documentation.'

...

Well, they can't possibly set a deadline (December 31st for us) and then causally mention that the deadline has somehow moved to "now". Particularly for information they already have, and which can be verified easily through official documentation.

Let's see what the legal review reveals ...

[fuseaudiolabs]

Hi,

Guys. Thank you for this thread.

Same here. Been a customer for 24 years. Last payout in July 2024, nothing since. They're sending forms to fill, but nobody is answering questions. Support for us vendors doesn't exist.

Has anyone migrated subscriptions to another vendor? Anyone knows the steps how to do it?

Same here. No payment since July, no August statement, either.

Their support announced the payment to be performed "until the end of September", which hasn't happened until now and which I doubt will take place today. So we're still waiting for the payout of our July revenue.

The new master service agreement, effective on October 16th 2024 states new and additional fees such as a $100 USD / month platform fee as well as $20 per chargeback or $185 / hour (!) to for using their Tier 2 support.

This is all very alarming to say the least. So we're actively looking for an alternative service provider. Probably Cleverbridge since they are located in Germany, too.

Having to migrate existing implementations that depend on MyCommerce's APIs isn't a particularly lightweight task for a small company .

EDIT: Okay, the August statement came in just now, let's see how it goes regarding the payout.

Best,
Ray

[AndrejK]

We just received the Payment Report for 31-AUG-2024 from September 26 today (September 30). Anyone taking bets if we will receive the payment and when?

[quikquak]

Yes, got mine as well. I’m sure it’ll be fine.

[Ilmar]

Payout should have been today per the agreement terms. I guess they won't pay at all.

[Ilmar]

MyCommerce breach of contract

5 (d) Payment. Within 30 calendar days of the end of each calendar month, Digital River will provide a statement through the Administration Interface of all Transactions for which Digital River has received payment in the preceding calendar month (the "Pay Period"). If you do not object in writing (including email) to an invoiced amount or statement within 30 calendar days from the date of such invoice or statement, you shall be deemed to have acknowledged the correctness and waived your right to dispute of that invoice or statement. Digital River will initiate payment of the sum of the Net Purchase Price of those Products for which Digital River processed payment during the Pay Period less (i) any amounts refunded to End Users; less (ii) any amounts subject to a Chargeback; less (iii) any fines or penalties and less (iv) any other Fees or charges due to us under the Agreement within 30 days of your receipt of the statement through the method of payment you select in the Administration Interface. Some methods of payment may be subject to additional fees. If at any time during the Term of this Agreement the amount to be paid to you by Digital River represents a negative number as the amount offset from the Net Purchase Price according to the previous calculation is greater than the Net Purchase Price, we may immediately, on notice to you either hold back further payments to you or terminate this Agreement. Digital River will be entitled to retain its DR Margin and other Fees earned on Products sold and/or distributed by Digital River, even if subsequently returned or canceled, or if such Products or associated Transactions becomes subject to Chargeback.

July Statement Date 9 August 2024

No payments seen here