Alternatives to ShareIt/MyCommerce/Digital River

[welle]

We also sell subscriptions, so it is quite a big issue. We need to cancel all running subscriptions, and invite each subscriber to subscribe again... This is obviously not nice to do and show seriousness in our operations; many will go lost during the process. But we do not see any alternative than going through this. Trust in DR is 0 now, not only for the delays but for the completely irresponsible way to deal with this situation.

[zccKlompf]

Does this do any help to call the policy in German or US?

[ssec]

DR/Mycommerce have not paid out July , August , September and now first week of October to their publishers....
They have 3 months revenues where they usually payout 94% of it let's say, and now they are keeping it all. That's like multiplying your revenues by 20 times. So they have made more out of these 3 months than the last 2 years... I hope I am wrong but I think they are just trying to delay as long as possible then fold and keep our money.
We have subscriptions as well to process.

If anyone gets paid please post here .... there's also posts on X if you search for Mycommerce
I do not understand how no one knows more about this!

[HSchoenb]

Does this do any help to call the policy in German or US?

This is business, not politics.

I have sent a "last dunning letter". With default interest (12,37%) because our last payment report was created 60 days ago, 30 days overdue. They received my mail on 08.10.2024.
Next step would be a legal action.

PS: Note that their postal address in Köln (Cologne) is not receiving any mail (any more?).
They have instructed the Deutsche Post to forward all mail to some other address.
I do not know which address. It takes +3 days to be delivered.

[Urs]

You can always find the current address via handelsregister.de (which also has an English website) via "normal" search for Digital River GmbH.

[HSchoenb]

You can always find the current address via handelsregister.de (which also has an English website) via "normal" search for Digital River GmbH.

Thanks


Payment report stated (send 10 days ago):

Created by:
Digital River GmbH
Scheidtweilerstr. 4
50933 Cologne
Germany

Handelsregister states:

Place of incorporation:
Cologne
Company address:
Digital River GmbH
Wiesenhüttenstr. 11
60329 Frankfurt
Deutschland
Address changed on 01.02.2022.

So they state a wrong address for 2 years in their emails!


It states as well the 2 CEO changes of this year.
17.04.2023:
CEO changed to Douglas, Ryan Patrick, Edina / Minnesota
Full power of attorney conferred on a single person: Dr. Lienemann.
11.09.2024:
CEO changed to Murray, John Arthur, Minneapolis/Minnesota

[IaES]

Payment report stated (send 10 days ago):
Created by:
Digital River GmbH
Scheidtweilerstr. 4
50933 Cologne
Germany

Wait. What? You received a payment report 10 days ago? what report was that?

[Urs]

August Sales... we got it too

(on *their* interpretation of "Statement Date")

[Studio92]

Could someone from Germany (who has been affected) file a quick complaint (even anonymously) with the Public Prosecutor's Office in Cologne, due to reasonable suspicion that the authorized representatives of Digital River GmbH have organized a fraud involving millions of euros, in which hundreds, possibly even thousands, of clients have been defrauded?

While we could all take action, the complaint would likely carry more weight if submitted by a German citizen to the German Public Prosecutor's Office.

Given the large sums involved, the responsible authorities would be required to initiate an immediate investigation ex officio.

It is also possible to CC the police, but it’s important to direct the complaint to the Public Prosecutor's Office as they are responsible for launching the investigation.

[quikquak]

I got a support reply regarding a question about their situation. The last part is about a phoning call confirming my bank details tomorrow.

"....
Digital River did recently exit out of the portfolio of Siris Capital, a private equity firm where we had made our home for the past decade. As part of that transaction, we have been spending a significant amount of effort with internal audits to identify areas where we have not acted in accordance with our internal controls. MyCommerce billing was one of these areas and as such we are required to adjust payment terms to meet the actual terms of our agreement with you. This is the reason for the recent change in payment cadence. However, this is a top priority matter with us and once additional details are made available by our Accounts Payable team, we will update you."

[Urs]

So, I guess maybe they finally realise that their terms do not apply, and perhaps the phone calls are intended to get people to agree to the new terms?

[IaES]

So, I guess maybe they finally realise that their terms do not apply, and perhaps the phone calls are intended to get people to agree to the new terms?

Maybe your contracts are different but my contract has paragraph/section 14 which says that they can edit/change the contract and that my continued use of their platform signals my acceptance of the contract. So, I'm not a lawyer, but I reckon I've been accepting their contract for years so it does apply.

Except they are now in breach of their own contract so does that imply that I can't be bound by it since they are in breach of it anyway.

[quikquak]

Their previous message gave the impression that I should wait for them. But I just asked “what’s next” and it triggered a message about confirming bank details. If this was the issue all along then I don’t think they realise the trouble it has caused.
Bizarre.
I’ll find out in a couple of days I guess…

[Syncsro]

We received the non-documentary verification phone call, no payment followed. So filed again a new complaint, now they answer:

Now that the Due Diligence and voice verification requirements have been completed, I am presenting this case to our Accounts Payable team and asking that it be given top priority status. Once I have confirmation of payment details, I will be following up on this case immediately.

Obviously they have payment details for more than 20 years in our case. Bizarre delay attempt

[Urs]

This is ridiculous.