Alternatives to ShareIt/MyCommerce/Digital River

[ssec]

Look, I believe by now 95%+ of their publishers will have left MyCommerce and redirected sales somewhere else. MyCommerce itself is finished. It's a pitty because it was a good platform. I do not know how the situation is for the bigger Digital River, I can't imagine they are not paying Adobe....

[fuseaudiolabs]

Hi David,

They are now pulling the KYC move on me claiming that my details have been verified before 2022. The funny thing is that I have an email conversation with their support that resulted in a voice verification after our bank details changed in March 2022.

This is all rather ridiculous!

Have you passed KYC? Did they pay you for past 3 months?

We passed KYC a while ago, once when we signed up with them in 2017 and then redid the whole thing when we changed our business bank account in 2022. So I see no point in having to do it again.

They are basically lying, claiming we last did the KYC before 2022, so we have to repeat the verification before they can pay out. I pointed this out to them as well and luckily we also had documents to prove that the KYC happened back then. They didn’t have any issues paying out to the same entity until July this year so this is clearly bs.

I think it’s just another attempt at delaying things further.

As far as I’m aware no one has been paid out since July. If you scroll back a few pages, I think there is someone who did the KYC and still hasn’t been paid, nonetheless.

Best,
Ray

[IaES]

I had the due diligence/KYC thing middle of July 2024 I had all the data they needed so sent it in pretty quick. I got this back pretty quick too.

Hello,

Thank you for again providing your Due Diligence documentation and we apologize for the delay. Your documentation has now been uploaded to our secure server for review with our Risk Management team. We hope to have an update for you shortly. Note: while your account is still pending review, there will be no hold or delay of your sales payments.

Please let us know if you have any additional questions. Thank you.

But since then I've had no confirmation that the KYC is complete. It does say that while the account is still pending there will be no delay of your sales payments. Don't know if that includes payments to me?

Did anyone recently complete KYC? Did you get a notification that KYC was completed?

[tom2024]

Digital River intends to reach out to MyCommerce publishers, including *ME*, in the near future concerning processing invoices per contract terms. In the interim, please know that Digital River disputes the claimed debt.

This part is interesting. Someone has idea what they are really trying to say? IMHO, the debt is undisputable, it is based on Credit Notes that DR produced themselves.

[Urs]

Digital River intends to reach out to MyCommerce publishers, including *ME*, in the near future concerning processing invoices per contract terms. In the interim, please know that Digital River disputes the claimed debt.

This part is interesting. Someone has idea what they are really trying to say? IMHO, the debt is undisputable, it is based on Credit Notes that DR produced themselves.

New owner looks at July global sales report "Wut? They get 95% and we only get 5%? That can't be right, it should at least be 50/50! Let's figure this out!"

I kind of expect them to try to settle with us for a pitiful payout, in order to avoid litigation. But if they're reading this, know that we are not interested in piddles, we want what we are owed, and then some.

[IaES]

It is standard practise to dispute everything. Never admit liability to anything even if you know you are at fault.

So that statement from the legal team saying they dispute the debt doesn't worry me.

It's just legal talk to avoid saying anything that could open themselves up to other claims.

[tom2024]

Look, I believe by now 95%+ of their publishers will have left MyCommerce and redirected sales somewhere else. MyCommerce itself is finished. It's a pitty because it was a good platform. I do not know how the situation is for the bigger Digital River, I can't imagine they are not paying Adobe....

I don't know what they were thinking when they started this nonsense. I guess Adobe would leave them as well, when their reputation drops to minus infinity. Who would want to deal with suspects? Trust is everything.

Fellow vendors, do you inform your customers about this situation?

[fuseaudiolabs]

Hi Tom,

Fellow vendors, do you inform your customers about this situation?

I thought about this and - at least for now - we won’t before I can be 100% sure that the money owed to us is definitely down the drain.

We will inform users about the shift to a new platform, though, which doesn’t necessarily have to involve any reasoning or mentioning the bs that’s going on behind the scenes.

It’s a fine line IMO, because having to take down the shop system for a while and introducing a new 3rd party to collect customer data might as well cause a loss in trust and reputation for US. Which is kind of funny if you think about the fact that we are the ones bereft of our money. Aka triple to quadruple harm due to lost funds, having to do the work required to integrate a new system, probably loosing a couple of customers along the way, having to pay taxes for money that was never payed out (yes, that is the case) etc. etc.

Best,
Ray

[IaES]

Hi Tom,

Fellow vendors, do you inform your customers about this situation?

I thought about this and - at least for now - we won’t before I can be 100% sure that the money owed to us is definitely down the drain.

We will inform users about the shift to a new platform, though, which doesn’t necessarily have to involve any reasoning or mentioning the bs that’s going on behind the scenes.

It’s a fine line IMO, because having to take down the shop system for a while and introducing a new 3rd party to collect customer data might as well cause a loss in trust and reputation for US. Which is kind of funny if you think about the fact that we are the ones bereft of our money. Aka triple to quadruple harm due to lost funds, having to do the work required to integrate a new system, probably loosing a couple of customers along the way, having to pay taxes for money that was never payed out (yes, that is the case) etc. etc.

Best,
Ray

When you think about it though - we sent the customers to ShareIt to complete their payment and, legally, ShareIt is their supplier. ShareIt supplied the licence keys and the buyer can go back to shareit at any time to print off a copy of their order or invoice or copies of licence keys etc. Basically ShareIt have a duty, as the reseller, to the user of our software.

We now suspect that ShareIt might not be in a position to support 'their' customer (Their customer being the user of our software). If in, say, 3 months time, the user can't log in to his shareit account to print off a copy of his invoice then he'll come to me asking for a copy of his invoice. I can't legally give him a copy of his invoice because I didn't sell the software to him.

Are we duty bound to inform the users of our software that the reseller who sold it to them might soon not be in a position to give them any sales related support? Or would it be slanderous for us to mention it to our users?

[fuseaudiolabs]

Or would it be slanderous for us to mention it to our users?

That’s what I fear, yes.

[David2024]

Or would it be slanderous for us to mention it to our users?

That’s what I fear, yes.

Your response would not be slanderous, as long as you are simply stating factual events without making false or defamatory claims. You are allowed to inform your users about the transition to a new payment provider and the fact that you haven't received payments since July. As long as you focus on what has actually happened, you should be fine. Here's how you could phrase it:

---

"We haven't received any payments since July, so we've had to switch to a new payment provider. We're just stating the facts here, and our customers can interpret the situation themselves. There's no need to speculate about Digital River."

---

This way, you're being transparent and factual without making any defamatory statements.

[tom2024]

For what it is worth: we were switching payment providers a couple of times over many years and no-one really seemed to care and we never needed to provide any justification as no-body ever asked. But back then, the switch was due to cost optimization, not some misconduct. DR case is different because clearly DR as mechant-of-record sold the licenses that they did not pay for. I am wondering if we should be silent or open about it.

[tom2024]

Does anybody know for sure if their current mailing address is:
1. Wiesenhuettenstrasse 11, 60329 Frankfurt am Main, Germany
or the one that they state on credit note:
2. Scheidtweilerstr. 4, 50933 Cologne, Germany

Their web site lists both addresses: https://order.mycommerce.com/info/legal_notice

NB Interesting development: the LG online shop (in PL) now displays top banner with red background saying "We have temporarily disabled the ability to purchase from the LG Store. You can find LG products in the LG Brand Store and with our partners. We apologize for the inconvenience and invite you to visit us again soon" FYI: they were using Digital River Ireland.

[ssec]

Does anybody know for sure if their current mailing address is:
1. Wiesenhuettenstrasse 11, 60329 Frankfurt am Main, Germany
or the one that they state on credit note:
2. Scheidtweilerstr. 4, 50933 Cologne, Germany

NB Interesting development: the LG online shop (at least in PL) now displays top banner with red background saying "We have temporarily disabled the ability to purchase from the LG Store. You can find LG products in the LG Brand Store and with our partners. We apologize for the inconvenience and invite you to visit us again soon" FYI: they were using Digital River Ireland.

wow! LG.... do you have a link please? thank you
If that is the case, it really is a big mess.

[tom2024]

https://www.lg.com/pl/