Alternatives to ShareIt/MyCommerce/Digital River

[MichaelPh]

If everybody refunds, they will have huge problem, I have no problem going with them to the court if they press charges, have downloaded all communication since June when they stopped paying, Plus have their credit invoices they refuse to pay

When they refund they refund the total order value to the customer so the customer gets everything back. (That's if DR actually do the refund)

But DR still want their margin (their fee) for the order which they keep from the balance in your account. So if you do refunds don't refund everything. Leave enough in the account to cover their fees for the sales plus any expenses. If there's no money left in your account they'll likely bill you.

I suppose that if they will "issue a bill", then we can refer to "our own MSA", in which we will write that they have two options for bill "(a) get nothing, but immediately or (b) get everything, but never".

[yps]

The correct address is:
Digital River GmbH
Scheidtweilerstr. 4
50933 Cologne
Germany

No, that's only their (apparently vacated, but officially still existing) Cologne office.

The official headquarter (registered office) has been in Frankfurt since 2020:

Wiesenhüttenstraße 11
60329 Frankfurt am Main

I contacted today a lawyer (with team in germany) to get the official status of the company, i keep you informed...

No need to hire a lawyer for that, everything is available on the public internet, straight from the authorities:

1. Business register (Handelsregister): https://www.handelsregister.de/rp_web/welcome.xhtml

Go to "Normal Search" in the Menu, enter "Digital River", and make sure to check "Contains all keywords". It should give two results, Digital River GmbH and Digital River Holding GmbH, with a couple of links next to them. The most important being AD (currrent record) and CD (list of all changes since the company was established, in chronological order).

2. The Federal Gazette (Bundesanzeiger): https://www.bundesanzeiger.de

This is where yearly reports are published and can be researched. Just note that smaller companies can choose to publish abbreviated reports, or opt out of publication at all, so there might be reports missing.

3. Notifications of insolvency (Insolvenzbekanntmachungen): https://neu.insolvenzbekanntmachungen.de/ap/suche.jsf

If they should file for insolvency, they will turn up here in the search. Just checked, nothing so far.

Aside from that, there are public rating agencies (Creditreform etc.) which might provide additional data for a fee, but most of the time it is only derived from the data above, unless a company decides to provide them more detailed reports voluntarily.

[ssec]

If you have subscription products with DR, they are still processing them, unless you disable them. Is this normal??
They are trading insolvent and they know it ... and they also breached contract with all of their suppliers and they are still selling their products anyway.

[barteko]

They are committing a crime - simple as that. They do not have debt against us that they could in any way dispute. It's not outstanding payment for let's say some done work. They are breaking their own contract by withholding physically our money. They never had any title to that money, just to the amount of VAT/sales tax and the margin. They can also keep it for some time to handle refunds and chargebacks - which, let's be honest, are rare and typically fast. Keeping that in mind, every vendor should have a "separate" account where his money would wait for payout. It seems DR used that money to payout older debt, or maybe even... invest it? Anyway, looks like a kind of Ponzi scheme.

[MichaelPh]

If you have subscription products with DR, they are still processing them, unless you disable them. Is this normal??
They are trading insolvent and they know it ... and they also breached contract with all of their suppliers and they are still selling their products anyway.

Yes, so we blocked not only products but all the subscriptions also!

[MichaelPh]

I just developed a small crisis instruction on working with Digital River (maybe it will help someone):
0. Publish a certain MSA on the site (without external links, so as not to scare customers!), in which it is described that an hour of technical support costs $10,000, a subscription fee for interacting with us is $10,000, when paying on our part, there is a mandatory payment installment plan - one cent per month.
1. To all customers who purchased through Digital River since July, describe the situation and possible risks, ask them to request an unconditional refund from the bank, block possible future payments to Digital River, and up to a reissue of the bank card.
2. If at any point due to refunds our balance on Digital River drops below zero (and they want this difference), the first thing to do is write back that by contacting us they agree to the terms of the MSA (with a link, of course) and offer to pay, since their balance in our system is insufficient to interact with us and provide support.
3. If by some strange coincidence they agree to this, write that the last time they checked their data with us was quite a long time ago, and therefore request a bunch of forms - who is the real owner, a selfie photo of the director from the office with an open passport, etc.
4. If they go through all this, then answer that we understand-share-worry about their problems, we are solving-sorting out, offer to choose from two options for closing the debt that has arisen in front of them:
(a) we pay immediately, but nothing
or
(b) we pay everything, but never

[jonjbar]

This situation is even crazier as some users still subscribe to Digital River / MyCommerce for their sales (help them if you can): https://www.herinteractive.com/2024/10/ ... re-update/

I'm almost certain that this is now some empty company with automated software which are (currently) still running as expected and processing everything: on-boarding, sales, reports... They have just switched off any outgoing money to (at least) merchants, and outgoing communication.

[Christian67587]

Should anyone contact them and warn them?

[sft234]

Wow - are they nuts?

[icarmon]

Should anyone contact them and warn them?

I've posted a message in his blog

[grujicd]

They're probably unaware since nothing on MyCommerce/Digital River sites shows any sings of problem. And beyond this site and few more places, it's hard to see that anything is wrong.

I sent a warning to their customer support address email.

I'll use the fact that Digital River is still operating and issue some refunds, at least for September.

[IaES]

This situation is even crazier as some users still subscribe to Digital River / MyCommerce for their sales (help them if you can): https://www.herinteractive.com/2024/10/ ... re-update/

If you go into their checkout you see that their current provider is Digital River Ireland. They say they will transition to MyCommerce soon.

Maybe DR are contacting people at DR Ireland and other DR subsidiaries and transitioning them to MyCommerce. Maybe they started doing that before this whole thing kicked off.

Weird.

[sft234]

This situation is even crazier as some users still subscribe to Digital River / MyCommerce for their sales (help them if you can): https://www.herinteractive.com/2024/10/ ... re-update/

If you go into their checkout you see that their current provider is Digital River Ireland. They say they will transition to MyCommerce soon.

Maybe DR are contacting people at DR Ireland and other DR subsidiaries and transitioning them to MyCommerce. Maybe they started doing that before this whole thing kicked off.

Weird.

They should read the trust pilot site - 1 star of 5 based on 1'411 reviews

[sft234]

....and that the new CEO Barry L. Kasoff says that merchant debts are no longer to be recognized as valid obligations

[sft234]

FastSpring works like a charm, but note that their accounts are run in USD

What's their pricing? Unfortunately they don't offer any info on this on their site

2checkout is 3.5% + 0.30 EUR per sale which seems VERY cheap (much cheaper than DR)

I guess FastSpring is more expensive?
If yes, why choose FastSpring over 2checkout?