Alternatives to ShareIt/MyCommerce/Digital River

[hobnob]

i asked also on solution centre for a way to close the account, so you do not have to waste your time to do so also.
their response:

Rhea Lorenzo
10/20/2024 10:50:30 AM (CST) Additional comments
Hi Team,
We already asked an assistance to our internal team regarding your request. We'll keep you posted once we receive an update.

after i asked again if that is all they can say for such a very basic process, i received another useless answer

Valdez Kimberly
10/22/2024 05:29:46 AM (CST) Additional comments
Hi Team,
We have followed up with our team regarding your request to close your ShareIt account. We'll keep you updated.
Thank you.

i also find it very interesting that any combination of a given name like "rhea lorenzo" or "valdez kimberly" is typically never answering again and even google does often not find any reference worldwide of such a name, so solution center is also already complete automated bullshit, perhaps AI is responsible for creating such useless answers ...

I remember reading somewhere that they were proud of their new AI customer services.

They even charge money for these useless AI-generated answers. Check the item "hours worked" -
the cost is this number times $185

It's completely useless to use their solution center. Except you want to pay $185 per "hour" although nobody is spending time to do anything since nobdy IS there. It's only robots. You also can write it to a paper instead and hope god reads it. It's cheaper.

Their CEO really is a criminal

we have exactly the same issue, can't close the account. useless.

[hobnob]

We might have no common interests outside of DR but this here seems to be a nice group of people.

Our common interest is getting paid for our hard work, isn't it? And I have great respect to people who work hard. It is not easy to be small ISV. Governments do everything to make it harder for ISV to conduct small business by implementing absurd VAT/GST regulations. Back in 2000 things were so much easier...

Agree! I started in 2000 with reg.net, very little regulations. it was easy to get started, google ads was cheap! 5c or 15c for top #1 and much simpler.

[MichaelPh]

This forum is really strange isn't it.

I'm a member of a few other forums. A car forum, a software dev forum and even a garden pond forum.

But all of us here have been brought together because we're all in the same boat with DR. We might have no common interests outside of DR but this here seems to be a nice group of people.

I wonder if in a few month's time when all of this DR stuff is behind us will some of us still come back here to talk about . . I don't know. The weather maybe. Or even just keep giving feedback on the best MoR or trends in OnLine payments.

Once upon a time there was Association of Software Professionals ( https://asp-software.org ), it could deal with this case, however, the association ceased in 2021.

[whatamess]

we have exactly the same issue, can't close the account. useless.

The good thing is we do not need to close the account using their AI-driven support, which can generate results like "0.72 hours worked" in mere seconds.

We are currently in the process of refunding all orders since July 1st. Once all have been confirmed by MyCommerce via email—this should happen the day after the final batch is processed, so fairly soon—we will:

Draft a contract termination letter. In this letter, we will also state that due to their breach of contract (they did not pay for July under any of the agreements, nor within the timeframe specified in their own email), we had to revoke all license keys issued since July 1st and refund all customers. We will make it clear that Digital River is responsible for this situation and that we reserve the right to take legal action. However, we will not pay any fees associated with orders made between July and October 2024. That's the general plan, though it still needs to be formalized properly.

Once finalized, we will send the letter in printed form by registered mail to their Frankfurt address (as listed in the German business register), and we will also send it via fax to the number listed on their German imprint page. There's no confirmation yet if the US fax number works, but I’ll update once we’ve tried it.

This terminates the contract, regardless of AI support or not. Both methods (registered mail and fax) provide proof of sending, which we can file away and wait to see what happens next.

Fortunately, even in their most recent problematic 6.3 contract, we still have the following clause:

6. Term and Termination
(a) Term. This Agreement will be effective from the Effective Date and continue until terminated (the "Term").
(b) Termination. Either Party may terminate this Agreement at any time.

The only contract we ever actually signed, the original share*it! agreement, also allowed:

7. TERMINATION OF THIS AGREEMENT
This agreement may be terminated at any time by either party without stated reason.

Oh and one thing I should probably point out between the lot of us. We will not actually revoke any keys. Customers put their trust in us and the product and they paid for it in the way we chose. If they are kind enough to re-purchase after refund that sure will be helpful but we do not see ourselves in a position to demand anything from them. It's not their mess it's ours.

[SVAcc]

Got an Agreement termination notice from DR today.

"As per your request, we will proceed with the closure on your account. Your remaining balance will be held for 180 days to cover refunds and chargebacks ... bla-bla-bla ... You are correct, the July payment would be included in the hold process."

Why am I not surprised?

[twister336]

Did you send the termination request to their support email?

[SVAcc]

Did you send the termination request to their support email?

No. Created a support ticket in their Solution Center (there's a link in the CP).

[sft234]

Topic covered by more and more media:

https://businessdesk.co.nz/article/law- ... ital-river

https://www.heise.de/news/Digital-River ... 91933.html

[barteko]

Finally, after a month, I have received clear confirmation that they are closing my account:

Per your request, we have proceeded with the closure of your account.

Previously it was always like - we do it, but please let us know if you really want to proceed... which I accepted and then of course they were changing topic to... we're sorry for inconvenience.

I reminded, again, that I have formally closed it back in September, so I am not under MSA 6.3 - the $100, $185 and $2500 stuff.

And... guess what, they asked me to fill in Due Diligence, giving the same link I have already used to fill it in two weeks ago. I got the signed pdf downloaded, so it must have been properly handled by docusign...

After I received that confirmation, I logged into mycommerce panel and now I no longer see the "Agreements".

Also worth noting is that the "Payout options" page has changed. Previously it was only showing the details like IBAN, SWIFT, etc. and one could request that to be changed via support. Now it's a page with editable boxes. It looks like somebody is still working on maintenance of all this... maybe the DR GmbH "merges" with the US DR in terms of systems... the new contract specifies all fees in USD, while EU vendors like me have always handled everything in EUR.

[barteko]

Guy from DR Ireland in Shannon to loose job on Nov 13th: https://www.linkedin.com/feed/update/ur ... 543402497/

[IaES]

It just occurred to me that maybe DR did not want it to end this way. Maybe they just wanted to quietly close some subsidiary offices laying off a load of people around the world to cut costs and migrate the merchants from the various DR systems into one.

Maybe they layed off the wrong guys.Maybe they kept a few sales guys in suits but layed off the software engineers that kept the system working.

Or maybe a disgruntled software guy threw a spanner in the works before leaving. Maybe they really did want to pay out at the end of September and when they pressed the 'Payout' button that spanner in the works did its job.

With no engineers to fix it and only a few sales guys in suits they decided to call a meeting or go out to lunch or whatever else the fu**wits in suits do when there's a problem.

[sdaino]

AUTO-ADMIN: Non-MP3, WAV, OGG, SoundCloud, YouTube, Vimeo, Twitter and Facebook links in this post have been protected automatically. Once the member reaches 5 posts the links will function as normal.

Hello everybody,

unfortunately I'm on board too, exactly the same problems with DR.

We switched faster than light to FastSpring at the beginning of September.

I'm very upset.

Stefano Daino
www.dsp-quattro.com (www.dsp-quattro.com)

[7tltd]

Did someone refunded even before 1st July 2024?

[sft234]

One thing seems obvious: namely that the new CEO and company owner Barry L. Kasoff has no intention at all to rescue the company for any kind of future

If so he would honestly inform all merchants by email about what's going on and that there's a temporary financial constraint which will delay payments by some months, and he would do everything to hold the merchants

But he obviously doesn't give a s**t about all the mertchants now leaving Digital River and that the reputation of the company goes to zero. Which means: he probably pays back the venture capital debt by stealing our money (since he knows the small fish anyway can't defend themselves), take out some millions for himself, and then declare bankruspy

Would be interesting 'though if they still pay out the biggies like Adobe, Parallels, Lenovo and alike - maybe someone has a connection to their managements to ask about it...

[ChrisG_33_JB]

One thing seems obvious: namely that the new CEO and company owner Barry L. Kasoff has no intention at all to rescue the company for any kind of future

I agree.
All my questions about the pending payments were answered with,. eh, you knpow, blah blah.
But when I write that many others are not being payed as well, and that I will look for another company, no more responses.
So, they try to keep the people with DR, until they see they are leaving.