Alternatives to ShareIt/MyCommerce/Digital River

[IaES]

A Chargeback is initiated by the buyer usually when he doesn't recognize the charge on his card statement. The buyer then tells his bank to get the money back. For this DR will still charge us for their fee for the original sale plus the $20 chargeback fee. They'll take this from the balance of your account. Or maybe bill you if there is nothing in your account.

A refund is initiated by us via our control panel. Usually when a customer contacts us to say he doesn't like the App and wants his money back. All the buyer's payment including the taxes he paid are refunded. But DR still want their fee for handling the original sale. They take that fee from the balance of your account. But there should not be a Chargeback fee because this is not a chargeback.

In my case I refunded most people but left enough of the oldest sales in the account which I've calculated should be enough to pay DR's fees.

[grujicd]

(Confirming the post above, who was faster than me)

Refund is not a chargeback and $20 should not apply.

However, they will probably keep their margin, which could be more than $20. We had refunds few times a year, usually because customer purchased wrong edition or made some similar mistake. So we always refunded these purchases. And I think MyCommerce kept their margin in these cases. Btw. it's quite possible that for chargeback they take both $20 and their margin.

So these kept margins can be substantial, let's say $500 if they owe you $10k. But I won't blink an eye to this cost if it really works.

[dyamicaliri]

We refunded every order that Digital River hadn't paid us for.

Why? Because we know that Digital River is not going to pay us. They are probably trying to take all of our merchant money to pay off debts to other Siris-owned companies, and then file for bankruptcy.

Even if no customers repay us, it's better to screw over Digital River and let the customers have the money, then for Digital River to take our money and run.

If every merchant did this, Digital River wouldn't be able to follow through with their evil plans.

[yps]

To get the law enforcement authorities here in Germany moving, we now need your help to collect as much evidence as possible - so we need everybody here to join in and send your company and contact details along with any unpaid sales reports you can provide to dr@byteplant.com.

Everybody please note this post by DR_byteplant and help them gather information and documents!

Just had a chat with them, and their lawyers are trying to secure our money before it is taken out of country. But they need more evidence to persuade prosecution and courts. The more victims and unpaid credit notes they can present, the better.

[Christian67587]

I support the effort by dr@byteplant.com, so I sent them my two unpaid sales credit notes, so they can add them to the case.

If they get more people to join, they may show the judge that it is a fraud with millions of Euro and put more weight on the case.

[Tone2 Synthesizers]

[ibexpert]

we had not often any refund in the past but i found 2 in this year and on the monthly bill a refund for 600€ result in a strange service xxx amount that they deducted from our monthly payment.

i expect they will charge some money also when a refund was given. In the refund section of all products xls they send monthly, i found there an entry of around 11 € named there as mycommerce margin.

if you had refunds, perhaps you also look there. Even if they will charge us for all refunds at the final monthly statements anything between 2 and 4 percent on that, i am still happy that the other part of the money is no longer in their hands.

And i doubt they will have a very long time ask for a payment from our side, since our account should already be empty, they owe us no more money.

And after reading the 100 million usd part above from their last financial statement due at the end on january, i will perhaps also answer that i will withold the money that i should pay back to them also for next 180 days

[IaES]

It'll be interesting to see if DR send out the sales reports etc at the end of this month? I wonder what it'll say about the refunds

[grujicd]

It will be very interesting indeed, especially since we should receive sales report for September, without anything from October included.

Btw I just got first successful refund report from customer, refund was inituated on Tuesday or Wednesday.

[IaES]

It will be very interesting indeed, especially since we should receive sales report for September, without anything from October included.

Btw I just got first successful refund report from customer, refund was inituated on Tuesday or Wednesday.

I just had one buyer contact me asking why he got charged again. He said there is a pending charge of
-$259 on his card statement. (minus 259) I told him that's the refund but I don't think he believed me. I think he thinks I'm trying to scam him. I'm sure he'll figure it out.

[DrOli]

It will be very interesting indeed, especially since we should receive sales report for September, without anything from October included.

Btw I just got first successful refund report from customer, refund was inituated on Tuesday or Wednesday.

Was that for payment with credit card or something else?

[IaES]

This is very strange.

Go to

estore.asus.com/de/

They're selling computers. Put a computer in to the basket and then look at the basket. The payment would be processed by DR Ireland.

Asus are a huge tech company. I'm sure if they had problems with DR they would be able to switch quickly to a different provider. But they still sell via DR Ireland.

Is DR Ireland still working? Is it only DR GmbH that is screwing its merchants? Or maybe DR is screwing us software digital/download sellers but still working with those that sell physical goods?

Weird.

[yps]

As far as I’m aware, only the „MyCommerce“ brand (formerly share–it!) is affected (so far?), which is operated by German subsidiary DR GmbH.

[Urs]

So basically our money goes into keeping DR afloat to pay Adobe etc.

[grujicd]

@DrOli

It was CC and I refunded them on Wednesday. Since refunds seem to be processed in a batch job, I suspect funds are also transfered back in automatic job. And doing it in the same job with sending credit notes seems like a safe choice, at least I would do it that way as a developer. If that's so, then all refunded money is already out of DR accounts, and it's only up to receiving banks whether they send immediate notification, or do it in monthly statement, etc.