Alternatives to ShareIt/MyCommerce/Digital River

[7tltd]

Can confirm that refunds of cc payments arrive in the customer account within 2-3 business days.

[sft234]

Got an Agreement termination notice from DR today.

"As per your request, we will proceed with the closure on your account. Your remaining balance will be held for 180 days to cover refunds and chargebacks ... bla-bla-bla "

Maybe they speculate on many vendors closing the account so that they can legally hold back as much money as possible for half a year

Imho it makes no sense at all to close the account when they still owe YOU money. I think it's better to freeze sales and see what happens in the next few months. The $100 per month subtracted from the owed balance won't matter at all if they go bust anyway. And if they won't it's in most cases neglible in comparison to what THEY owe you.

[tom2024]

Can confirm that refunds of cc payments arrive in the customer account within 2-3 business days.

It depends. 2-3 days is best case. 10 days is not unusual.

[7tltd]

I guess that the refunds get paid from an account which holds all payments for 365 days. So every payment could be locked for 365 days and get paid out to DR after these 365 days. But they stopped to pay the vendors with this money. They earn now millions every day. That could be the reason we don't hear anything from them.

[HSchoenb]

I have to go back to the original topic "Alternatives to ShareIt"

We are searching for new payment provider as well.
But there seem to be an issue with some of them.
These require a return policy of 60 days!

And we cannot do that.
We have two license models:
A) 1-year license via license file. Once the customer bought our software for e.g. 2000 EUR, they get a license file. And if they are free to return the sale any time, they use our software for free!
B) Hourly licenses. The customer could order 20 000 hours for 3000 EUR. If he uses 50 machines, the license is gone in 14 days. So he used 100% of the license and can simply return the order with a click!

Is there any sales partner that offer no automatic refunds?

[DrOli]

We switched to PayProGlobal (already had more than few orders) and I cannot recall any return policy request like that. Swich was straight forward and their support team was very responsive. You might check them also.

Btw. second refund from DR to our client confirmed (approx. after 5 days).

[grujicd]

Are these realistic problems? It sounds like you're speaking from experience? I don't think I ever had a malicious refund, but I guess some products/markets can attract shady customers who want to take advantage of vendors. Anyway, if they can dispute a charge with their bank, they can always at least try to get their money back through chargeback and that will be the same regardless of payment processor. You can't fully protect from that, and these are the risks of business. For problem A you can make a mechanism to revoke license. For B, if it's significant money you can always say "above XXXX EUR we only accept wire/SEPA transfer" as these can't be reversed (can they?). You can also make some ramp up mechanism to not allow new accounts to make large bills until you vet them for few months. But fraud is always possible and if you're in such market you'll have to constanly find a ways to fight it.

[HSchoenb]

Are these realistic problems? It sounds like you're speaking from experience?

>It sounds like you're speaking from experience?
We did not had any larger issues so far.
But the new sales provider we tried asks us to state "60 days refund" clearly on the sales page.
And the customer can easily click on the refund without us having a way to interfere with it.
And we are just about to start the new license type with "usage per hour". Which can be used up within a week or two. That's a new risk.

> For problem A you can make a mechanism to revoke license
Not possible. Many of our customers require to use the software in a closed internal network without any internet connection.

>ramp up mechanism to not allow new accounts to make large bills until you
>vet them for few months
Even new customers need that ammount right from the start if they have many computers.
And our software is a network application, so you have to have many computers to use it.

>wire/SEPA transfer" as these can't be reversed (can they?)
Yes, they can. But the bank will contact you.

This is all we want. Some verification.
We do not want automatic refunds by a click on a button.

[grujicd]

Can't speak for other platforms, but 2checkout doesn't require us to put any kind of "money back" guarantee on our site. And from shopper side, refund is requested by sending email to their support and then they review it, there's no button for automatic refund. Which platform is requesting you to put "60 days refund" on your sale page? It could be significant info for other guys looking for new payment processor.

[ibexpert]

we used paddle and they were askign for a genral statement on the website regarding refund policy and used this which was accepted by paddle.com

might not be perfect but as said accepted by paddle and since we also have some customers working with their database team in closed networks, we also do not want this kind of customer who activly try to get their money back after received the product as key or license file.

You can also think about dual activiation, for example customers who allow internet access get a different unlock mechanism and cheaper version of the product require this. just as an idea

Refund Policy

Return & Exchange Policy: No Refund Policy for Digital Products

Please note that all sales of digital products through our website are final. We do not offer refunds, returns, or exchanges for digital products unless required by applicable consumer protection laws.

Understanding the Policy: By purchasing a digital product from our website, you acknowledge and agree that all sales are final. We do not entertain refund requests for digital products due to their nature, as they are instantly accessible upon purchase.

Exceptions: Our no-refund policy applies to all digital products unless otherwise required by law.

In cases where required by law, we will comply with the applicable regulations governing refunds for digital products.

[grujicd]

That might put off some regular customers, but in my experience they rarely read that stuff anyway. I had 30 days money back guarantee for few years, removed it later and didn't notice any change.
I was lucky not to have malicious customers, almost all of my refunds are from purchasing departments (B2B), who are not end users and don't know anything about our software. So sometimes they buy the wrong product or wrong edition. I wouldn't want them to see "no refunds at all" since we obviously do refund them and they proceed to purchase the correct thing.

[IaES]

I have to go back to the original topic "Alternatives to ShareIt"

We are searching for new payment provider as well.
But there seem to be an issue with some of them.
These require a return policy of 60 days!

And we cannot do that.
We have two license models:
A) 1-year license via license file. Once the customer bought our software for e.g. 2000 EUR, they get a license file. And if they are free to return the sale any time, they use our software for free!
B) Hourly licenses. The customer could order 20 000 hours for 3000 EUR. If he uses 50 machines, the license is gone in 14 days. So he used 100% of the license and can simply return the order with a click!

Is there any sales partner that offer no automatic refunds?

If I was selling a game or a hacking utility to spotty teenagers I would be VERY worried about malicious refunds and high chargeback rates. Well. No. I wouldn't be worried because I'd expect it and would know what risks I'm running.

But if your buyer has 50 machines using your software then I'm guessing it's not a spotty teenager. It's biggish company and they have a computer department or IT guy who's job it is to manage licences. It's not the IT guy's money so he has no incentive to make fraudulent refund claims - unless the software is rubbish and he just wants the money back. If the software is good and worth the money then it is more likely that they'll keep coming back to renew their licences ince they've expired. Or do you think they'll claim a refund for one bundle of licences and then come back and buy another bundle and then claim a refund on that one too? What kind of people are you dealing with?

My sales are only B2B. In over 20 years I never had any malicious refunds or chargebacks.

[IaES]

A few days ago I posted in Solution Centre that I wanted to close the account.

Got the immediate answer that the case will be passed to the relevant department.

This morning got another answer saying that they're still waiting for a response from the relevant department.

and even though nobody has actually worked on the case the "Hours Worked" is at 0.32. So, around $60. I assume ever day or so there'll be a new answer saying that they're still waiting and the support hours will keep going up.

[IaES]

A few of us here have done refunds to the buyers. In my case not because I want the money. But because I don't want DR to have it.

Those of us who have done refunds where there's now no money left in the account may end up getting a bill from DR (or DR's administrators if they go bust) to cover the cost of DR's fees, Support etc.

Well. if that happens guys, think of KYC. Do your due diligence. Legally you should not pay anyone if you have any reason to believe that there's money laundering or even if you're not sure who the actual owners are or where they live. You don't need to have proof. Just enough suspicion that something isn't quite right. It's your duty to follow due diligence protocol when dealing with any other business.

Don't pay any bills you get from DR till you're 100% happy with your due diligence.

[kvrsof]

Just wanted to share this with you as this may be a sign that something may change in near future.

Today, for the third time, I requested closing of account due to their breach of agreement. Previous requests had some generic answers but this one included information about the actual July payment although I informed them them about issued refunds for July/September orders so there is nothing to be paid now.

This is new information:

"We received a confirmation from our accounting that your July payout should be credited within the next 5-7 business days."

Are they really going to transfer July payments in next 5-7 days to all vendors?

They also said that they informed appropriate department about request for account closure.

Of course, 0.8 hours worked was applied to this request.