Alternatives to ShareIt/MyCommerce/Digital River

[IaES]

According to their contract they have 30 days to rectify any problems. So the fact that they did not pay out at the end of September does not mean that they are in breach of contract. They are only in breach if they do not rectify any problems within 30 days. So if they do pay out before the 30th October then they are acting within the rules of their contract.

So I wonder if they had a technical glitch at the end of september and now the payout will start at 30th October? Somehow I don't think so. But we'll wait and see eh?

But if it was a technical glitch then they should have contacted us to say that. Instead we've only had (bad) AI answers to everything.

[kvrsof]

There are 3 days to the end of this month so 5-7 days means that they will not make a payment by the end of this month.

Even in case they planned to make the July payment before the end of October I assume they would inform all vendors in order to calm them and make them stay.

They are acting as they don't care at all about vendors staying and are trying to stall vendors from canceling and get more time - assign more costs to vendors.

Btw, I informed them that they should not make a payment even if they are now able to do so (since all orders are refunded in the meantime).
Instead I requested them to cancel both July and September statements that were already delivered and generate new statement once the account is closed.

[grujicd]

That's a good idea. I'll do it too, altough it's hard to say whether any one reads these messages.
As I refunded most orders, at this point any payment from Digital River will be administrative headache and I would have to return that money anyway.

Edit: on the other hand, I think I can decline to accept any wire transfer, and then it should go back to sender.

[kvrsof]

That's a good idea. I'll do it too, altough it's hard to say whether any one reads these messages.
As I refunded most orders, at this point any payment from Digital River will be administrative headache and I would have to return that money anyway.

Did you request account termination and did they actually close your account and inform you about this?

[grujicd]

I requested cancellation at first. They only sent generic messages same as to all the others. After 10-15 days someone wrote here that his account was closed, but DR froze all funds for 180 days. As it was not the outcome I wanted, I closed "terminate" ticket and later refunded most of the orders. I'll close it again soon. I don't know what I'm waiting, maybe next sales report (for September) to see whether they acknowledge these refunds. I don't care that much about that $100 monthly fee they'll bill me, but I care that things are in as clear state as possible in the moment of termination. I don't want to terminate account and then to find out that I should send another message through support portal or do something else I can't see at the moment.

So, thinking aloud here, I'll close account after accounting around refunds settles down.

[grujicd]

I've created a ticket "Do net send payments for July and August" and I got this reply in 20 minutes:

Crisanta Gutierrez (Additional comments)
Hi Team,

For July payments our support team is currently working and still waiting update as soon as we receive update we will let you know but for the august payment it shows here that it will be posted on 10/30/2024.

On one hand it's great that support personnel still works there as this looks like a non-generic answer, but I also suspect they're working with limited data. "it shows here" suggests that Crisanta is just seeing that info in some system.

[IaES]

I've created a ticket "Do net send payments for July and August" and I got this reply in 20 minutes:

Crisanta Gutierrez (Additional comments)
Hi Team,

For July payments our support team is currently working and still waiting update as soon as we receive update we will let you know but for the august payment it shows here that it will be posted on 10/30/2024.

On one hand it's great that support personnel still works there as this looks like a non-generic answer, but I also suspect they're working with limited data. "it shows here" suggests that Crisanta is just seeing that info in some system.

I'd say that's AI. Or a human working from a script. It didn't actually answer your message. I'm not sure it even understood your message. You asked them NOT to send the July and August payments. But it completely ignored you and gave an answer to a question you didn't ask.

But are you saying that you've refunded all august orders and you somehow expect them to send all the money for August to you anyway?

I really hope they don't send money now. Sending it back to them it will likely go down a black hole consuming a lot of my admin time and their AI support bot racking up the 185 ph support fee as quick as it can go.

[grujicd]

I don't really expect them to send anything, but my general mindset is to prevent possible problems before they happen. Maybe overdid it here

[sslsound]

I have to go back to the original topic "Alternatives to ShareIt"

We are searching for new payment provider as well.
But there seem to be an issue with some of them.
These require a return policy of 60 days!

And we cannot do that.
We have two license models:
A) 1-year license via license file. Once the customer bought our software for e.g. 2000 EUR, they get a license file. And if they are free to return the sale any time, they use our software for free!
B) Hourly licenses. The customer could order 20 000 hours for 3000 EUR. If he uses 50 machines, the license is gone in 14 days. So he used 100% of the license and can simply return the order with a click!

Is there any sales partner that offer no automatic refunds?

I mentioned this earlier in the forum, but we've switched to Cleverbridge and have had a positive experience.

[grujicd]

I just received "Monthly Payment Notification", the email we used to get after funds were transferred.

[kvrsof]

OK, new moment, I've just received monthly payment notification.

Email content is the same as it was before. No changes. Payment usually arrived within 24h in the past.

This shit never ends, now I need to decline payment with my bank and make them return the money since the orders from July were refunded.

This could also be a ruse to formally comply with agreement as previously discussed and get some more time. Maybe they just delivered these notifications without actually sending the money.

Accordingly to someone posting on "thelayoff" website "The new owner has plans to completely shut down operations in November, and the head of HR is lying to employees about the future of company."

[IaES]

I just received "Monthly Payment Notification", the email we used to get after funds were transferred.

For July or ?

[grujicd]

Who knows. That's the email without any specific data, it was always the same every month.

[IaES]

Who knows. That's the email without any specific data, it was always the same every month.

Is this the email that we'd get telling us about the payout for August's sales? The contract 6.3 says the payout for August would come at the end of October.

But will it include July's sales too?

[hugoderwolf]

This shit never ends, now I need to decline payment with my bank and make them return the money since the orders from July were refunded.

I was thinking the whole time (as an unaffected bystander) that the whole idea of triggering all those refunds will only make things much more complicated than they already are, with little tangible benefit (after all, you did not receive any money from them by doing this). This will all be a nightmare for yourself, your accountant, and the tax authorities trying to make sense of the mess when they audit you in a few years or so.

I think it's better to do nothing like declining payment or something for now. It's a payment related to a valid (reverse) invoice from DR. They can correct that with a new invoice and demand the money back as soon as they manage to, and until then you simply keep the money (don't spend it, obviously). With every further actionism that's not aligned with the other side, you'll create a bigger mess and cleaning it up will be more difficult for everyone.

Did any of those doing the refund trick talk to a lawyer and/or accountant about this first? I can't imagine a professional would advise that way.