Alternatives to ShareIt/MyCommerce/Digital River

[kvrsof]

Message (monthly payment notification) was always generic since they always delivered funds from previous month so it was clear that it refers to previous month.

Same goes with this one. There is no information about the month.

Text is also exactly the same as before when funds were sent on 15th. and now they are sending funds on 28th and claiming the same "your payment will arrive by the end of the calendar month."

Signature is the same, same company, same reg id., same address, same court specified.

The only difference is new and correct (current) managing director name.

[IaES]

This shit never ends, now I need to decline payment with my bank and make them return the money since the orders from July were refunded.

I was thinking the whole time (as an unaffected bystander) that the whole idea of triggering all those refunds will only make things much more complicated than they already are, with little tangible benefit (after all, you did not receive any money from them by doing this). This will all be a nightmare for yourself, your accountant, and the tax authorities trying to make sense of the mess when they audit you in a few years or so.

I think it's better to do nothing like declining payment or something for now. It's a payment related to a valid (reverse) invoice from DR. They can correct that with a new invoice and demand the money back as soon as they manage to, and until then you simply keep the money (don't spend it, obviously). With every further actionism that's not aligned with the other side, you'll create a bigger mess and cleaning it up will be more difficult for everyone.

Did any of those doing the refund trick talk to a lawyer and/or accountant about this first? I can't imagine a professional would advise that way.

Let's wait and see if any money is actually received by anyone.

[grujicd]

> with little tangible benefit (after all, you did not receive any money from them by doing this).

Well not really, as we already seen some repurchases on another payment processors. So it's a real way to recover some money.

> This will all be a nightmare for yourself, your accountant, and the tax authorities trying to make sense of the mess when they audit you in a few years or so.

I absolutely agree with this. But this nightmare was created by Digital River. At no point since July they acted like a reliable partner nor explained what is going on. And they still don't. And we're not talking about some small misunderstanding, we're talking about holding 3 months of sales, which can potentially bankrupt any of their vendors. There is a big reason why we're all upset and why some of us went the refund route.

> Did any of those doing the refund trick talk to a lawyer and/or accountant about this first?

Our accountants are obviously informed about what's going on. However, since this is too specific and unknown situation for them they can't advise us on the best course of action. And it will depend on how DigitalRiver books these refunds and how they will create invoices for September and October. None of us here, nor accountants, nor DR itself had this scenario before where multiple months were refunded.

Also, refunds are not illegal. We have every right to refund any of our customers. For instance Sony launched some multiplayer game recently, and when it flopped, they refunded all purchases. It's not an unknown thing to do.

My refund reason was "Customer is not sure they'll be able to get support for purchased product". And that's perfectly valid excuse. We have valid concerns that DR will go bankrupt and stop giving them support for invoices etc. We could also go bankrupt because of DR actions and stop giving any product support.

Also, refunds don't even rob DigitalRiver of any money as they keep their margin for refunded orders.

> I think it's better to do nothing like declining payment or something for now.

If payments really do come in we'll have to talk again with accountants.

[IaES]

This will all be a nightmare for yourself, your accountant, and the tax authorities trying to make sense of the mess when they audit you in a few years or so.

I don't see why it should be a nightmare.

It's all quite straight forward.

If ("if") DR do pay their July and August invoices and money arrives in vendor's bank account then eventually DR's system will try to balance any refunded orders from the balance of vendor's shareit account. If there is no balance in vendor's shareit account then DR will raise an invoice and the vendor will just pay that invoice.

None of this would have happened though if DR had just come clean and explained the situation instead of fobbing us off with bad AI answers and, basically, giving the impression that they're very busy quickly stripping the assets of a dying company.

[IaES]

Sorry. Double post. How'd that happen?

[tom2024]

It is really amazing that you guys never lose hope and believe that suddenly DR speaks truth and would send any money. I also got that email, but I don't believe it. My guess is that it is just a delay tactic, so everyone stops doing refunds and money remains on their account. Someone said earlier that on November they will announce liquidation... that would explain the timing of this mailing. This is of course pure speculation.

[microserver]

Yes. Today we also got the payment notification email of shareit. They said the money will arrive in 5 days. Wish all well. But we will leave shareit. Now we are applying for Fastspring account.

[microserver]

I just received "Monthly Payment Notification", the email we used to get after funds were transferred.

For July or ?

They replied my ticket - This time is pay the July sales.
"We again apologized for the MyCommerce payment delays. We have received a confirmation from our accounting that your July payout should be credited within the next 5 - 7 business days.

Please note, the monthly Account Summary report will now be issued per the terms of the Master Services Agreement. The report will be issued within 30 days of the close of the sales month. Your monthly payment will then be issued within 30 days of receipt of the Account Summary report."

[yps]

Just received the „we have just sent you your money“ e-mail.

What’s going on? Are they paying again?

[IaES]

Just received the „we have just sent you your money“ e-mail.

What’s going on? Are they paying again?

and will it be July AND August (by the terms of their new contract August is also due end of this month too)

Or are they just releasing July in the hope they can stop the mass exodus of vendors and the refund and chargeback frenzy.

[poiko]

I have not received such an email

They are sending this email for those who's been active in Solution Center recently ? Delaying tactics

[HBaergroy]

Don't expect anything from DR. I just received the reply below, on my message to the Solution center on Oct 16. Clear delaying tactics, with dumb internal contradictions. The sender's name is copied from youtube.

"10/28/2024 12:42:03 PM CDT - Glayralyn Lambanicio (Additional comments)
Hello Harry,
We sincerely apologize for the delay of your MyCommerce payment. We are currently working to resolve the payment matter with your MyCommerce account. However, we will need action to be taken on your end regarding the 'Ownership Data' requirement. But, we can confirm that the due diligence has been completed.

We have now reviewed the details and all the information looks good. Therefore, we have now passed this to our compliance team to complete the review. We should have an update with you soon.

Thank you!"

[SVAcc]

I also got that email, but I don't believe it.

One way or another, we’ll know for sure tomorrow!

[SWRd]

Those who received a payment notification, do you have more than 10k USD or less for July?
I didn't receive an email, I have less than 10k for July, but more than 10k for July + August.

[grujicd]

I'm same as you and I received notification.