Alternatives to ShareIt/MyCommerce/Digital River

[jonjbar]

Here is a reply from MyCommerce to one of my support requests:

Our accounting team is working with the August payments and you will be further notified of the payout.

[IaES]

I did refunds but left enough in the account to cover their fees.
I do NOT want them to payout now.
I'll close my account and set the payout threshold to a million or something to prevent payout and wash my hands of this whole thing and get on with my life.

Don't close your account, as your money will be blocked for six months. Even if you don't receive it today, it's possible to receive it in a month. Consider keeping the account open but using another platform for payments - wait and see how it goes.

Do all your customers receive their refunds? I initiated around 30 refunds for testing, but only six customers received the money in their bank accounts. Although all customers received a refund notification email, the actual refund never arrived.

I did refunds. Customers that i know and trust did get their refunds. Some that I do not know will likely deny receiving refunds. Others will probably need to wait a month for their next bank statement before they see the refund.

But, as I said, those that I know because I gave them support and who may need more support in future they all got their refunds. It's a coincidence that they got their refunds

But in any case my DR account shows all refunds were made so if they payout then they will eventually invoice me to send the money back to them. If the buyers never got the money where is it? It would be impossible to argue. So I'd rather not have the complexity. Maybe I should not have done refunds but too late now and at least I am in control and have a chance to get (some) buyers to pay again. You, on the other hand, will just wait to see "IF" DR make any more payouts.

[PSP]

I'm trying to identify a pattern here. For companies that haven’t been paid, when did you stop using DigitalRiver and switch to a different payment platform? We made the switch fairly early—in the first week of September—and still haven’t received payments for July or August, nor have we received a payment report for September. Maybe they prioritize payments for companies who stay with them longer. What do you think?

[grujicd]

I switched maybe mid September, so no that much longer than you. Payment report for September should arrive today.

Based on reporting here - KYC seems to be the issue, and for some reason it seems that UK vendors were omitted? Could be wrong, that's just my impression, anyone from UK received July payment?

So far, I recovered 10% of refunded amount. However, my customers are almost all companies, and I guess they wait for bank statements which should arrive after the end of month. So, after the initial email, I didn't ask them again, but I will next week.

Obviously, had I known that we'd receive July payment I wouldn't refund these orders. But would I still refund August and September? You could be wrong with any decision you made. We're working with very limited data, it's essentially gambling on their next moves.

But based on little information we have and lack of communication on DR part the best conclusion is they're acting in bad faith. I don't think it changed with this payment.

[sft234]

I'm trying to identify a pattern here. For companies that haven’t been paid, when did you stop using DigitalRiver and switch to a different payment platform? We made the switch fairly early—in the first week of September—and still haven’t received payments for July or August, nor have we received a payment report for September. Maybe they prioritize payments for companies who stay with them longer. What do you think?

Did you just stop selling via DR or close the account?

[elassi]

Guys, take into consideration that probably a lot of staff left the company in the meantime. And still does.

A lot of work (and requests) has to be fixed by less people. That may be a reason why the whole process doesn't look like there's a pattern.

The only thing that seems to be sure: DR is in trouble.

[Pastmaster]

I'm trying to identify a pattern here. For companies that haven’t been paid, when did you stop using DigitalRiver and switch to a different payment platform? We made the switch fairly early—in the first week of September—and still haven’t received payments for July or August, nor have we received a payment report for September. Maybe they prioritize payments for companies who stay with them longer. What do you think?

Just a conspiracy theory: If I was DR and playing for time maybe I'd try to identify the vendors loudest on the net and have them report a pay day.

So to the ones who have been paid out: Did you speak out publicly and were identifiable while doing so? I have not and no payments.

Identifiable is obviously relative. Some people here have names that are easily searchable. Some reveal who they are in text maybe.

[grujicd]

That would require too much work. And all the noise we're making, it's very little and not especially visible. I didn't even found this forum until I saw a link on twitter or LinkedIn. And I was actively searching few times for anything related to Digital River / MyCommerce.

[Pastmaster]

That would require too much work. And all the noise we're making, it's very little and not especially visible. I didn't even found this forum until I saw a link on twitter or LinkedIn. And I was actively searching few times for anything related to Digital River / MyCommerce.

Probably. Just grasping for straws here.

But I don't think it's that obscure. Especially to us vendors. I came to this forum because it was linked to in "The Register" article. Which in turn was linked to by a large german tech news site. And for everybody writing here I guess we can assume a lot of observers.

[grujicd]

Sure, once it reached Register it got more visibility. But that Register article is anyway 100x more visible than this forum. It wouldn't make much sense to silence anyone in particular here.

What's your story? Did you pass KYC, from which country you're coming from?

[a101]

Question for those who passed the KYC. How did the verification process take place? What documents did you have to provide?

[Christian67587]

We just received the September reporting about sales.
Got paid for July, but not for August.

[Mike Janney]

Question for those who passed the KYC. How did the verification process take place? What documents did you have to provide?

I filled it out as soon as I could, I think I submitted it the day after we received it. I don't recall exactly which documents but it was photo ID, some photo of bank statements and I did submit a sales report (which essentially came from MyCommerce) which the form said was optional but I attached that anyway. We did get the July payment a few days ago.

Edit: there was never any feedback if it was accepted or not, but since we got the payment I assume it was

[grujicd]

Also received September report. It doesn't show up any of refunds, neither for September nor for July/August. So October report will contain all of these.

[PSP]

I'm trying to identify a pattern here. For companies that haven’t been paid, when did you stop using DigitalRiver and switch to a different payment platform? We made the switch fairly early—in the first week of September—and still haven’t received payments for July or August, nor have we received a payment report for September. Maybe they prioritize payments for companies who stay with them longer. What do you think?

Did you just stop selling via DR or close the account?

We used DigitalRiver’s services for nearly 24 years. Submitted our KYC documentation at the beginning of 2024. After not receiving our July payment, we contacted them multiple times through email and their support portal to urge them to process our payment. We stopped selling through DigitalRiver on September 7th (with no transactions since then) and requested termination of our agreement before October 16th. However, all our cases remain on hold, and no one has confirmed that our contract has been terminated. Our StartPage in MyCommerce Control Panel appears different—no charts or contracts are displayed anymore.