Alternatives to ShareIt/MyCommerce/Digital River

[sft234]

Anyone read that book where there's a "Bank Run" and the way that bank resisted the run was by paying out lots of people and basically ignoring the situation.

All these payouts DR made for July - although not to everyone - are they just intended to "Stop The Run"?

In case you don't know what a bank run is. See here

https://en.wikipedia.org/wiki/Bank_run

DR are not a bank but the same theory applies in that they don't want everyone to bale out at the same time.

Well, they do NOTHING to hold their vendors. IF they would really care they would send an email to all vendors explaining the situation and give a prospect of a soon improvement to again strenghten trust. Would be nothing easier than that. But they don't seem to give a s**t about it at all - they don't care AT ALL about the sellers and if they're leaving or not

[ChrisG_33_JB]

So, it seems to be true: DR is shutting down in november - as someone wrote at https://www.theregister.com/2024/10/15/ ... dry_hasnt/

By doing the july payouts they probably just wanted to stop more people from refunding.

I do not think they will do anymore payouts, nor the control panel will be become available again. Looks all planned to me.

[ChrisG_33_JB]

Response from DR:
"DR is not shutting down. Our internal team is working diligently to resolve your case about your payments. As for your issue about the control panel, we ask our technical team to look into it and investigate the cause. We will keep you posted of any updates."
Hm, not sure I can take that seriously.
Lets see in the next days, if the control panel will be activated again and payments will be done.

[7tltd]

Response from DR:
"DR is not shutting down. Our internal team is working diligently to resolve your case about your payments. As for your issue about the control panel, we ask our technical team to look into it and investigate the cause. We will keep you posted of any updates."
Hm, not sure I can take that seriously.
Lets see in the next days, if the control panel will be activated again and payments will be done.

Niemand hat die Absicht eine Mauer zu errichten.

[ChrisG_33_JB]

Niemand hat die Absicht eine Mauer zu errichten.

Hm, was für eine Mauer?

[elassi]

Response from DR:
"DR is not shutting down. Our internal team is working diligently to resolve your case about your payments. As for your issue about the control panel, we ask our technical team to look into it and investigate the cause. We will keep you posted of any updates."

I wonder how much they will charge you for this reply.

[SVAcc]

IF they really pay (as promised!) the August period revenue within the next let's say 3 days then I see a chance - if not this would be a sign for me that they're done

They're done even if they pay.


For the record:
- I can access the control panel at https://account.mycommerce.com//Cp
- Got paid for July
- No refunds done

[icarmon]

I'm pretty sure they have locked all the publishers who have done refunds from July. Another step to take as much money as they can. I don't think they will send more payouts...

[HBaergroy]

I cannot login: "Sorry, your Control Panel access is currently not active!"
Received July payment
Refunded all orders from Sept and Oct, the largest from Aug.
Received the "Credit Note 31-OCT-2024"

[SomeoneElsesCommerce]

Same here. Refunded major orders, then was lucky to get paid for July, and immediately asked to close the account.
Like others reported, contract library disappeared from the profile a couple of days after (I saved them previously), and now I'm completely locked out.

We cut them off almost immediately after the first payment delay, so now they owe below $1K. I don't really expect to see that money back, but super happy that we won the July payment lottery. Truly wonder how they picked those who would get paid...

[ibexpert]

it is getting more and more funny what they answer on service-now

the new task i added was :

Case Description:
https://account.mycommerce.com/
"Sorry, your Control Panel access is currently not active!"
why is my account xxxxx inactive. account summary for sep/oct still not received.

their BS AI Answer (again by a name combination nowhere available in google on this planet except on DR service now answers. They should better use a name like "peter miller" which will have millions of references around the world and noone can already know that it is a bullshit answer):


Mark Orly Cristobal
11/02/2024 02:02:24 AM (CST) Additional comments

Hi Team,

We have forwarded this to our support team for them to check why your account is inactive, we will keep you posted once we receive an update from them.

Regarding to your account summary for sep/oct please note the monthly Account Summary report will now be issued per the terms of the Master Services Agreement. The report will be issued within 30 days of the close of the sales month. Your monthly payment will then be issued within 30 days of receipt of the Account Summary report.

Login to your Control Panel, Under Administration section go to Contract Library. From there, you'll be able to see the Master Services Agreement

Please let us knwo if you have further questions. Thank you.


so the answer is to login into control panel and search in administration section for the contract. really funny if it would not be at the same time so stupid...

[SWRd]

TrendMicro still sell their products over DR UK
https://store.trendmicro-europe.com/sto ... artAltPage

[OliverDocklight]

The email from DR containing the invoice. Why don't you reply by email to that address asking them to "Offset" that latest invoice amount against the invoices they generated for themselves in July and August. Include invoice numbers so they know exactly what you mean.

From a German small business perspective, with a 22+ years contract with former element 5 AG, now Digital River GmbH. In case this might be helpful:

We appreciate that DR issued the October invoice promptly. It should have been like that in the past years already. - See DR? You can do stuff fast if you put your mind to it... !

It represents for us the October transactions (mostly refunds), although I miss the usual breakdown to different products as xls document. Also the access to the account is blocked now, so DR prevents us from confirming the invoice is accurate. But the rough figures check out.

The October invoice with the cancellations is important because of the VAT payments involved. Not receiving the October invoice would leave us with a VAT debt against our tax authorities for transactions which never appeared as money on our account.

It's the same type of document/invoice as in the previous months, same base contract. We see it like a utility bill or Google/Microsoft ads bill, and apply "Aufrechnung": Add up the invoices, negative sign for "Rechnung/Invoice", positive sign for "Gutschrift/Credit Note". Then subtract what maybe DR GmbH payed out since End of July. Then you have your remaining "accounts receivable outstanding" (is that the correct term in English?) with DR GmbH.

Or if the result is negative, the sum DR may claim. Well, if you consider the new autosigned master agreement with the dreamed-up support fees valid. Which we don't. Also we would of course expect that DR GmbH understands that we have an obligation as business owners to apply Due Diligence first before paying out money, especially if VAT is involved. It's part of our "KYS, Know Your Supplier" guidelines. In particular for an entity like Digital River GmbH, where we obviously need to re-validate even the basic company data like address, and who the director is. Maybe even video ID would be required, because for all we can judge we might only talk to an AI located outside EU.

Here is what I observed as differences in the October invoice, which may or may not be relevant:
- Item 1 with "products and licenses" does not come with the usual breakdown / attachment as in the past 22 years. So they are not providing the contracted service as in the past.
- Item 2 "Platform subscription fees" charges for services which they didn't fully provide (see item 1 and blocking access to the account)
- Item 3 "Digital River client support" - random figure. We cannot relate this to any support request in the relevant period (should be 2nd half of October, but again, we didn't sign the new agreement).
- The invoice does not come with the usual explanation about "please check for correction, objection only in writing and within 30 days". (Which does of course not take our rights to object away. IMHO there is also no silent agreement to an invoice that has obvious defects.)
- The director ("Geschäftsführer") of Digital River GmbH has changed. Second time after September. Now it says "Keith Bush". www.unternehmensregister.de does not (yet?) reflect that change.
- UPDATE: I was first taking an issue with "Scheidtweiler Str. 4, Köln", since it's not the registered business address any more. Just checked, turns out according to IHK the Digital River GmbH is only required to mention the "Sitz" (base) as "Köln". Registered business address is "Wiesenhüttenstraße 11, 60329 Frankfurt am Main" since 07.12.2020, according to official www.unternehmensregister.de.

[icarmon]

TrendMicro still sell their products over DR UK
https://store.trendmicro-europe.com/sto ... artAltPage

They sell using Digital River Ireland which is not the same company than MyCommerce (Digital River GBMH).

[elassi]

IMHO there is also no silent agreement to an invoice that has obvious defects.

On a side note: I wonder if (rather: suspect that) they argue that not reacting to the new contract can be considered as "stillschweigende Annahme" like it is known for order confirmations.

To be sure it may help to refuse the new contract in a written statement. (2ct)