Rallying Vendors Affected by Digital River Payment Issues for a Class Action Lawsuit

[dyamicaliri]

Penny Milliken is still listed as the CEO of HER Interactive.
Is she also now the CEO of Digital River GmbH?
I couldn't find anything mentioning this.

That's a lot of money they owe you! And the message says standing orders cannot be paid. That means even before they get to yours, they have existing transfer orders that cannot be paid.

[ccw]

My case is as below:

1. On August, 2024, Digital River sent me an email saying the payment will be delayed after 60 days. And they said it is on the contract but not executed in the past. OK. I have no time to read the contract so I let it be.
2. On Sep 30, I receive the statement of July, about 10, 000 USD, and the payment fee 2 USD is deducted from it.
3. Then I wait for another 30 days, on Oct 30, still no payment. But I get a new statement of August, which has deducted the July payment(10,000 USD).
4. On Oct 31, I contact Digital River, and they replied as "We sincerely apologize for the inconvenience this has caused you. We're actively working on the said payout and rest assured that you will receive it accordingly.". Then they never reply me any more.

BTW: I have done KYC many years ago.

[wisekat]

What is the correct way to notify DR of contract termination and close my account?

[ChrisG_33_JB]

What about the initial post here?
"Class Action Lawsuit"
Any progress with that?

Has anyone filed e.g a criminal complaint or plans to do so?

Hat irgendwer in Deutschland bereits Strafanzeige gestellt (gegen die GmbH) oder Pläne dies zu tun?

[OliverDocklight]

What about the initial post here?
"Class Action Lawsuit"
Any progress with that?

Has anyone filed e.g a criminal complaint or plans to do so?

Hat irgendwer in Deutschland bereits Strafanzeige gestellt (gegen die GmbH) oder Pläne dies zu tun?

see the related byteplant post:

We at Byteplant have been using DR for 20+ years. Like all of you, we have not been paid since July.

We are already working with a law firm in Cologne, Germany to take legal action against DR and their executive team (Strafanzeige, Insolvenzantrag etc.).

To get the law enforcement authorities here in Germany moving, we now need your help to collect as much evidence as possible - so we need everybody here to join in and send your company and contact details along with any unpaid sales reports you can provide to dr@byteplant.com.
Everything you send will of course be treated confidentially and only be used in the context of the legal proceedings.

Remember: If we all stand together now and act fast to collect documentation for as many cases as possible, the better our chances are to get the authorities to do their work and hopefully help us to recover the money for all of us.

[ChrisG_33_JB]

see the related byteplant post:

I already wrote to that email, but I got no answer. Can someone please reply or contact me here via PM (gerne in deutsch, Danke)

[wisekat]

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It's still not clear what we should do to file a notice of agreement termination and close MyCommerce account. Is it enough to send them an email to clientsupport@mycommerce.com (mailto:clientsupport@mycommerce.com), or create a case in the Service Center in ServiceNow? Or should we send a physical paper notice? If so, to what address? I could find the following addresses in the documents they provided:
Vogelsanger Str. 78, D-50823, Cologne, Germany
Scheidtweilerstr. 4, 50933, Cologne, Germany

[jcq]

I don't understand why you want to close MyCommerce account?? There is nothing to close, even the control panel is no more accessible!
If you want to close account, they keep money for at least 180 days! I prefer to not close and have a small hope to get my money back, of course i will not pay them anything, they can send me invoicesssss, they will get nothing from us!

About the Byteplant procedure, let us know if someone has an answer, i'm hesitating to send data...

[sft234]

The control panel obviously only is closed for those who did mass-refunds. For all others everything is just as always and the platform still seems to work flawlessly for those who still use it. The "only" issue is the missing payments - well yeah, not a big issue for Digital Robber who claims merchant debts no longer to be recognized as valid obligations

So you can go on with your business if you don't mind not getting any money for it in the forseeable future

[7tltd]

It's still not clear what we should do to file a notice of agreement termination and close MyCommerce account. Is it enough to send them an email to clientsupport@mycommerce.com, or create a case in the Service Center in ServiceNow? Or should we send a physical paper notice? If so, to what address? I could find the following addresses in the documents they provided:
Vogelsanger Str. 78, D-50823, Cologne, Germany
Scheidtweilerstr. 4, 50933, Cologne, Germany

I sent an email to this address with confirmation of receipt. About 30 days later I got an answer with confirmation of termination and the usual 180 days hold for funds.

[7tltd]

Please keep in mind that Kasoffs guys might not only read here but also write.

[ChrisG_33_JB]

the usual 180 days hold for funds.

where do the 180 days come from. I do not see that in the contract/agreement.

[Gekkolives]

Removed.

[Resplendence]

>(gerne in deutsch, Danke)
Dude, this is an English speaking forum. Do you have any problem with that ? Otherwise it makes me think you're, well.. one of those. Ok, Germany, nuffsaid.

[ChrisG_33_JB]

>(gerne in deutsch, Danke)
Dude, this is an English speaking forum. Do you have any problem with that ? Otherwise it makes me think you're, well.. one of those. Ok, Germany, nuffsaid.

With that I just wanted to let people know, if they are native german speaking they may write me in german and don't have to write in english.
But ok, I could have writen that in english as well.