Check the date by which they want your KYC filed. In my case it is December 31, 2024. It is completely unreasonable to use it as an excuse to stop payments now, 2 months before that date.icarmon wrote: Tue Nov 05, 2024 6:30 amI don't think so, the KYC is just a way to avoid paying, they will start to say your KYC is wrong, require more and more documentation and so onbameg wrote: Tue Nov 05, 2024 12:04 am Got paid for July, have been locked out control panel but just received the request to complete the 'KnowYourCustomer' DocuSign.
I did the paperwork and hope to get August/September payment.
So, it seems they are still interested in continuing their business operations. Otherwise, they wouldn't be putting in the effort anymore?!
Alternatives to ShareIt/MyCommerce/Digital River
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- KVRer
- 25 posts since 18 Mar, 2017
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- KVRer
- 10 posts since 15 Oct, 2024
I just received a new reply on my Why haven't I been paid/KYC thread in their system:
It also proves they withheld payment because of it, but, at the same time it is weird they waited 5 months to look into a document that could lead to withholding payments. Either something changed in DR/MyCommerce and they're trying to get back on track OR this is a tactic to avoid lawsuits. Glad I left that cesspit
Now let's wait if they will pay us or not. I'll keep you posted. (I haven't refunded anything since july)Thank you for your patience while we reviewed the documents provided.
We've reviewed the documents sent on 06/25/2024 and they look good.
This message confirms that the Due Diligence requirement has been completed as designated by our Compliance team.
We've asked our accounting team to remove the hold pay out on your account.
Please be expecting confirmation from us soon.
Regards.
It also proves they withheld payment because of it, but, at the same time it is weird they waited 5 months to look into a document that could lead to withholding payments. Either something changed in DR/MyCommerce and they're trying to get back on track OR this is a tactic to avoid lawsuits. Glad I left that cesspit
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OliverDocklight OliverDocklight https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=723399 - KVRer
- 23 posts since 23 Oct, 2024 from Germany
Not of Digital River Inc. The change was at the German "Digital River GmbH", which is our contractual partner for the MyCommerce, formerly "share-it" digital reselling platform. Here the director was switched in September. And now the invoice from 01-November shows yet another name.IaES wrote: Mon Nov 04, 2024 9:59 pm Somebody said a few days ago that there's a new managing director. So not that Barry anymore.
Anyone know anything about that?
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- KVRer
- 16 posts since 14 Oct, 2024
Here's part of our money: https://www.cbsnews.com/minnesota/news/ ... tal-river/-
- KVRer
- 18 posts since 28 Oct, 2024
I changed to another payment gateway. but many orders are rejected. Now I have to switch it back to ShareIt. Wish shareit continue their service else it's a big trouble for our business.
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- KVRist
- 202 posts since 3 Oct, 2024
What gateway did you change to?microserver wrote: Tue Nov 05, 2024 8:10 am I changed to another payment gateway. but many orders are rejected. Now I have to switch it back to ShareIt. Wish shareit continue their service else it's a big trouble for our business.
Now you're switching back to shareit?
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- KVRer
- 25 posts since 18 Mar, 2017
So they can't keep a dishonest ex-employee out of their systems, and yet they expect us to trust them to safely store digital images of our identity documents for KYC?jonjbar wrote: Tue Nov 05, 2024 8:04 am
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- KVRer
- 11 posts since 23 Oct, 2024
director switch again to keith alan bush is now published in handelsregister.de as visible in public available attachment.
Even that he might not read his emails any longer, i expect that his email adress kbush at digitalriver dot com is still in use.
I used that several weeks ago this email as cc and was later contacted on my demands by their lawyer
Lawler at mintzandgold dot com
( it is not a typo, it is really his name https://mintzandgold.com/attorney/ryan-w-lawler/)
he was definitly in charge for the digitalriver case.
i would not recommend to send them additional emails or use their emails in cc also in the communication you try to get useful answers, but nobody is forbidden to do so.
mr lawler also published his phone number on his website ....
i doubt they will any longer make any useful answer to new emails now since their strategy seems to be clear to kill gmbh because of insolvency after all money was transferred to other places.
As long as no one files a third party insolvency declaration based on the facts, they can do it with whatever they say to be their idea. Filing for a delayed insolvency declaration might still be possible.
Declaring open payments to customers as no longer due without any contract based reasons is in fact a simple way to pay for example money to US based companies invoicing "consulting ..." which can easilly have several millions of euro to be taken away already.
And when accounts are empty insolvency/bankruptcy due to lack of assets is not a very complicated solution for this gangster.
My company is at the moment in a good position since 2/3 of all early refunded payments were confirmed by our customers as real paybacks and they paid it already again based on new invoices on other ways.
but since in our case most of the payments were 130€ or even higher than 1000€, it is definitly different if you have each customer paying 10-20€ per order.
But since they closed access to their control panel, refunds are no longer possible as easy as it was several weeks ago. They definitly do not want you to do the same any longer to avoid that money goes on different way.
The document attached as number 4 is our account closure sent by registered mail to the adress mentioned in the header. Interestingly they not only received it but also asked on service now for a comment on that showing me a scanned copy there. my answer there "what is the problem? just read what i wrote!" seems to be ok since they confirmed account closure with date 14th oct 2024 (i also sent several copies by email before but never received any confirmation). but all refunds were initiated by us on 18th of oct when the system still worked.
since we also did not yet receive any report for september or any "invoice" we expect that we are already on their blacklist since they do not have any longer any money owed to us so there is nothing to steal any longer from us. If a gangster is no longer interested in us, we are happy with his decision.
even that they sent some customers a july payment also, i doubt any more payments will come, otherwise they would start a public communication on this. they are not interested in the existence of the company at all, they just want to take away as much money as possible and give a shit on all their waiting customers.
Even that he might not read his emails any longer, i expect that his email adress kbush at digitalriver dot com is still in use.
I used that several weeks ago this email as cc and was later contacted on my demands by their lawyer
Lawler at mintzandgold dot com
( it is not a typo, it is really his name https://mintzandgold.com/attorney/ryan-w-lawler/)
he was definitly in charge for the digitalriver case.
i would not recommend to send them additional emails or use their emails in cc also in the communication you try to get useful answers, but nobody is forbidden to do so.
mr lawler also published his phone number on his website ....
i doubt they will any longer make any useful answer to new emails now since their strategy seems to be clear to kill gmbh because of insolvency after all money was transferred to other places.
As long as no one files a third party insolvency declaration based on the facts, they can do it with whatever they say to be their idea. Filing for a delayed insolvency declaration might still be possible.
Declaring open payments to customers as no longer due without any contract based reasons is in fact a simple way to pay for example money to US based companies invoicing "consulting ..." which can easilly have several millions of euro to be taken away already.
And when accounts are empty insolvency/bankruptcy due to lack of assets is not a very complicated solution for this gangster.
My company is at the moment in a good position since 2/3 of all early refunded payments were confirmed by our customers as real paybacks and they paid it already again based on new invoices on other ways.
but since in our case most of the payments were 130€ or even higher than 1000€, it is definitly different if you have each customer paying 10-20€ per order.
But since they closed access to their control panel, refunds are no longer possible as easy as it was several weeks ago. They definitly do not want you to do the same any longer to avoid that money goes on different way.
The document attached as number 4 is our account closure sent by registered mail to the adress mentioned in the header. Interestingly they not only received it but also asked on service now for a comment on that showing me a scanned copy there. my answer there "what is the problem? just read what i wrote!" seems to be ok since they confirmed account closure with date 14th oct 2024 (i also sent several copies by email before but never received any confirmation). but all refunds were initiated by us on 18th of oct when the system still worked.
since we also did not yet receive any report for september or any "invoice" we expect that we are already on their blacklist since they do not have any longer any money owed to us so there is nothing to steal any longer from us. If a gangster is no longer interested in us, we are happy with his decision.
even that they sent some customers a july payment also, i doubt any more payments will come, otherwise they would start a public communication on this. they are not interested in the existence of the company at all, they just want to take away as much money as possible and give a shit on all their waiting customers.
You do not have the required permissions to view the files attached to this post.
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- KVRist
- 202 posts since 3 Oct, 2024
You did refunds. I assume you got their invoice 01 Nov. for fees and the added charge for all the refunds? What's your opinion of that invoice?
Thanks
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- u-he
- 30210 posts since 8 Aug, 2002 from Berlin
They can't just transfer all money out of the GmbH because in Germany that would remove the limited liability.
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- KVRist
- 232 posts since 17 Oct, 2024
Yes, would be interested too in which payment gateway this is -microserver wrote: Tue Nov 05, 2024 8:10 am I changed to another payment gateway. but many orders are rejected. Now I have to switch it back to ShareIt. Wish shareit continue their service else it's a big trouble for our business.
and how are the experiences so far with other MoRs?
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- KVRist
- 202 posts since 3 Oct, 2024
Correct. But they can pay an invoice. So DR USA sends a big invoice to DR GmbH for 'consulting' or 'use of trademarks'. DR GmbH can pay that invoice which, basically, empties the account. They are then insolvent and directors can walk away.Urs wrote: Tue Nov 05, 2024 9:47 am They can't just transfer all money out of the GmbH because in Germany that would remove the limited liability.
Connected solvent companies do that all the time usually to reduce profits in one country and get the profit into a country with lower taxes.
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- KVRer
- 11 posts since 23 Oct, 2024
no, we received nothing from their side, no invoice and also no account summary was online for sept before they locked the account
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- KVRer
- 20 posts since 7 Oct, 2024
1. November:
* My Share-it account is blocked, so I cannot check for any details any more.
* I received the payment for July.
* I received the report for Sep.
* I received a new invoice for Oktober.
Most of you state this is a real invoice for the refunds.
BUT: Bank account is missing!
AND: How are they allowed to charge for refunds if the original order was never paid to me in first place?
Still waiting for
* the payment for Aug. (report date 30. Sep.).
* My Share-it account is blocked, so I cannot check for any details any more.
* I received the payment for July.
* I received the report for Sep.
* I received a new invoice for Oktober.
Most of you state this is a real invoice for the refunds.
BUT: Bank account is missing!
AND: How are they allowed to charge for refunds if the original order was never paid to me in first place?
Still waiting for
* the payment for Aug. (report date 30. Sep.).
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- KVRer
- 4 posts since 27 Sep, 2024
We moved from DR years ago, the only reason we kept the account open was because of the many subscriptions we had with them from the previous years.
Our course of action was:
1. Disable the products in Control panel (subscriptions in our case)
2. Download the list of customers and when their subscription is set to renew
3. Write to each customer 14 days before their subscription should renew and ask them to renew through our new channels
Did not refund anything. Control panel still works. We have access to the Contract Library. Products are disabled. DR is not getting any money from our customers since we turned off the products.
In every other way, we are in the same boat as everyone else. No payment from July, no payment notifications, just credit notes, no support.
Our course of action was:
1. Disable the products in Control panel (subscriptions in our case)
2. Download the list of customers and when their subscription is set to renew
3. Write to each customer 14 days before their subscription should renew and ask them to renew through our new channels
Did not refund anything. Control panel still works. We have access to the Contract Library. Products are disabled. DR is not getting any money from our customers since we turned off the products.
In every other way, we are in the same boat as everyone else. No payment from July, no payment notifications, just credit notes, no support.