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Just a bit more information...
Someone is opening physical mail in Germany. I sent a letter demanding payment to Scheidtweilerstr. 4, Cologne address on October 28 and they have just responded by opening a support ticket. Just the same "Hi Team, We are still finalizing the details for the August payment release. Our team is working diligently to expedite the process." delaying stuff that everyone else is getting. I don't expect ever to get paid, and presumably they will try to bill me for the support time. Anyway, it is interesting to know there is still at least 1 employee, probably somewhere in Germany, opening the mail.

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ASJPlugins wrote: Wed Nov 06, 2024 8:09 pm Just a bit more information...
Someone is opening physical mail in Germany. I sent a letter demanding payment to Scheidtweilerstr. 4, Cologne address on October 28 and they have just responded by opening a support ticket. Just the same "Hi Team, We are still finalizing the details for the August payment release. Our team is working diligently to expedite the process." delaying stuff that everyone else is getting. I don't expect ever to get paid, and presumably they will try to bill me for the support time. Anyway, it is interesting to know there is still at least 1 employee, probably somewhere in Germany, opening the mail.
How much time did they bill to open the support case?

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IaES wrote: Wed Nov 06, 2024 8:48 pm
ASJPlugins wrote: Wed Nov 06, 2024 8:09 pm Just a bit more information...
Someone is opening physical mail in Germany. I sent a letter demanding payment to Scheidtweilerstr. 4, Cologne address on October 28 and they have just responded by opening a support ticket. Just the same "Hi Team, We are still finalizing the details for the August payment release. Our team is working diligently to expedite the process." delaying stuff that everyone else is getting. I don't expect ever to get paid, and presumably they will try to bill me for the support time. Anyway, it is interesting to know there is still at least 1 employee, probably somewhere in Germany, opening the mail.
How much time did they bill to open the support case?
0.35 hours = $65

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About the due diligence form:
they requested a copy of an ID card and of a bank account.

1.
Does any one know if both is really necessary for a due diligence?

2.
As DR is no longer run by honorable people, I am wondering what they might do with these copies?

(3.
I am still thinking, the due diligence is NOT required as we (or most if us?) have a contact with the German GmbH, and in Germany there is no due diligence! All with the DR Inc in the states is between them and the GmbH and not between the DR Inc. and us.)

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Seems my access to MyCommerce control panel was revoked as well. Did 6 refunds totaling about 1000 few weeks ago. So far none of the refunded customers has re-ordered. Not received any payment from MyCommerce since July. I have also asked them to end agreement as I did not agree with these new terms, but so far no response about his.

Did you notice in account verification/KYC e-mail: "The deadline for submitting this information is December 31, 2024". So deadline has not passed even we have submitted in September. Glad I saved the generated KYC PDF file as I'm unable to see it, the original link sent to me has expired. :) I likely made mistake in KYC PDF, I signed it with the offered pre-made virtual signatur containing my name, not by drawing my real signature on screen or uploading scan of it.

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Digital River / MyCommerce are completely silly idiots. Although we reached in every document available in their completely kafkaesque Due Dilligence request in mid June they now ask again in the control panel messages to reach in documents for ownership. WTF? How the f**k many times should be do the same over and over again?

Digital Ripper is a gang of criminals, thieves and cheaters. They expect their customers to over and over let down their pants while they themselves act completely opaque like criminals

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Were the contracts always in english? Does anyone have a copy of 6.3 in German?

Thanks

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In my Control Panel, MSA 6.1 was in German, but MSA 6.3 only in English.

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IaES wrote: Thu Nov 07, 2024 10:16 am Were the contracts always in english? Does anyone have a copy of 6.3 in German?

Thanks
I wrote about this some pages ago and someone answered that it doesn't matter which language is the contact. Now, I'm not so sure.

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yps wrote: Thu Nov 07, 2024 10:21 am In my Control Panel, MSA 6.1 was in German, but MSA 6.3 only in English.
Any way that you can send me a copy of 6.1 in German? Thank you Maybe over PM ?

Thanks

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7tltd wrote: Thu Nov 07, 2024 10:44 am
IaES wrote: Thu Nov 07, 2024 10:16 am Were the contracts always in english? Does anyone have a copy of 6.3 in German?

Thanks
I wrote about this some pages ago and someone answered that it doesn't matter which language is the contact. Now, I'm not so sure.
Maybe it does not matter in what language the contract is in but if I need to write to them, in German, I want to be sure that I'm using the same legal terminology that they would use so there can be no doubt about my meaning.

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IaES wrote: Thu Nov 07, 2024 11:40 am
7tltd wrote: Thu Nov 07, 2024 10:44 am
IaES wrote: Thu Nov 07, 2024 10:16 am Were the contracts always in english? Does anyone have a copy of 6.3 in German?

Thanks
I wrote about this some pages ago and someone answered that it doesn't matter which language is the contact. Now, I'm not so sure.
Maybe it does not matter in what language the contract is in but if I need to write to them, in German, I want to be sure that I'm using the same legal terminology that they would use so there can be no doubt about my meaning.
Save your time and effort. Have a look into the other thread. Someone wrote that DR will announce bankruptcy in a few days.

viewtopic.php?p=8991710#p8991710

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7tltd wrote: Thu Nov 07, 2024 11:54 am Save your time and effort. Have a look into the other thread. Someone wrote that DR will announce bankruptcy in a few days.
"Someone wrote" - I don't believe anything until it happens.

Even if they do announce bankruptcy we may still have to deal with administrators chasing us for payment of that 01 November invoice (ie without offsetting against the July/August/October invoices)

If anyone wants to dispute an invoice they need to dispute it immediately. By German law there is no actual time limit but it should be done as quickly as possible, in writing. If we wait too long to dispute an invoice then we can't really use "Someone wrote" as an excuse for not disputing sooner.

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IaES wrote: Thu Nov 07, 2024 11:59 am
7tltd wrote: Thu Nov 07, 2024 11:54 am Save your time and effort. Have a look into the other thread. Someone wrote that DR will announce bankruptcy in a few days.
"Someone wrote" - I don't believe anything until it happens.

Even if they do announce bankruptcy we may still have to deal with administrators chasing us for payment of that 01 November invoice (ie without offsetting against the July/August/October invoices)

If anyone wants to dispute an invoice they need to dispute it immediately. By German law there is no actual time limit but it should be done as quickly as possible, in writing. If we wait too long to dispute an invoice then we can't really use "Someone wrote" as an excuse for not disputing sooner.
In my opinion contact 6.1 is broken by DR and 6.3 not applicable in my case and otherwise (in my opinion) invalid because not in German language. But this is only my opinion. Someone can try there luck and bring a German judge to read a contact written in English.

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Just received a message that the Due Diligince requirement was completed and they will let me know when their accounting removes the hold payout. So now they no longer have an excuse to hold my payments.

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