Alternatives to ShareIt/MyCommerce/Digital River

[kvrsof]

I requested termination of my account, and they chose to lock me out of Control Panel, even though the (old an new) MSA say it would be open for another 2 months after termination.
Check the previous pages, it happend to a lot of people that their accounts were locked last week.

I remember someone mentioned that they regained access to account after few days. I've just checked and account is still locked.

[yps]

I requested access via a support ticket, but nothing but "we have forwarded" so far.

By the way, thanks to the person who pointed out that even if the Solution Center account is halfway locked (I can log in and read tickets and write replies, but cannot create any new tickets), you can still send an e-mail to serviceintake@digitalriver.com from your registered address, and a ticket will be opened on your behalf. This is currently the only way I can still reach out to them, other than physical mail.

[IaES]

If DR start a refund then that value would appear quickly as a pending 'hold' on the buyer's credit card. The hold only stays a few days. if the money doesn't arrive then the hold just disappears.

If the buyer saw the hold on his card and assumed it was real money so ordered again from you then he won't be happy if the money from DR does not arrive and he doesn't get the refund.

Maybe those who refunded very early will have gone through OK. But people who refunded later maybe there was no more money in account so refunds simply didn't go through.

In that case DR have issued a credit note to the buyer but not paid the money so DR have a debt to that buyer. They are not going to put that money back on to your account.

So DR will likely just leave it like that as a debt and if DR go into administration the buyer will just eventually write it off as a bad debt. In that case of course it would be unfair to ask the buyer to buy it again.

[IaES]

I requested access via a support ticket, but nothing but "we have forwarded" so far.

By the way, thanks to the person who pointed out that even if the Solution Center account is halfway locked (I can log in and read tickets and write replies, but cannot create any new tickets), you can still send an e-mail to serviceintake@digitalriver.com from your registered address, and a ticket will be opened on your behalf. This is currently the only way I can still reach out to them, other than physical mail.

I've given up trying to create support tickets. There's no point. It just creates a case that is only answered by AI and you get billed for it.

[yps]

I've given up trying to create support tickets. There's no point. It just creates a case that is only answered by AI and you get billed for it.

Personally, I don't think it is all AI. Rather a bunch of Indonesian IT students.

Also, they may count the hours, but they cannot charge me, as I terminated my contract before the support fee came into effect.

What other options do I have anyway? Sit and wait and hope that some money may arrive some day? Nah.

[Richard_Synapse]

I am also receiving a bunch of angry emails from users who haven't received their refund and have already made another purchase. Some of them have started doing chargebacks with my new MOR registrar, and I received a notification that my 2checkout account is temporarily blocked because the number of chargebacks exceeded 10%!!! It looks like I acted like a complete idiot and panicked with these refunds - there's no money from MyСommerce, users haven't received their refunds, I now owe money to users, my 2checkout account is blocked due to the high number of chargebacks, and Digital River has also blocked my account. It would have been easier to do nothing. My business is completely ruined!

I would call or write them and explain the situation, they should be familiar with it and understand.

Richard

[Tone2 Synthesizers]

I've given up trying to create support tickets. There's no point. It just creates a case that is only answered by AI and you get billed for it.

Personally, I don't think it is all AI. Rather a bunch of Indonesian IT students.

I asked in my ticked to confirm that I am talking to a real person and not an AI bot and received no answer. No answer is also an answer...

[yps]

The perfectly programmed AI bot would answer and say it's a real person

I asked two questions in the ticket (missing September credit note, and control panel access), and only the latter question was addressed, the former was ignored. Also something only a human would do (if managers instructed him so).

[Tone2 Synthesizers]

Why should a real human not confirm that he/she is not a AI bot? It's a very simple question.

If you remove the digitalriver. subdomain from the url of the ticket system you get to this website:
https://www.servicenow.com/

They advertise in bold letters: "PUT AI AGENTS TO WORK FOR PEOPLE"

And yes. I do care wheter an AI bot or a real person answers my questions about missing payments. Especially when i get charged with $$ for this

[jcq]

For information i wanted to purchased a new notebook from Asus (Europe), in the order form there is a mention that transactions are done by Digital River!
So the final question is: Does DR is really dead or simply wants to work only with big companies ?

[quikquak]

Why should a real human not confirm that he/she is not a AI bot? It's a very simple question.

If you remove the digitalriver. subdomain from the url of the ticket system you get to this website:
https://www.servicenow.com/

They advertise in bold letters: "PUT AI AGENTS TO WORK FOR PEOPLE"

And yes. I do care wheter an AI bot or a real person answers my questions about missing payments. Especially when i get charged with $$ for this

They seem very proud of their AI systems:
https://www.digitalriver.com/blog/blog- ... ecommerce/

[zrh]

I just createa case, then I got invoice:
Digital River client support for the period 286.75 USD
Is this a robbery?

[yps]

They advertise in bold letters: "PUT AI AGENTS TO WORK FOR PEOPLE"

Just because they have AI features in their platfrom, and put a lot of related buzzwords on their website (as every IT company does these days), doesn't mean you are (only) talking to an AI bot.

Found this here, it should give a little more insight: https://plat4mation.com/blog/everything ... now-genai/

Don't get me wrong, I'm not going to defened their useless (and now overpriced) support, no matter if it's an AI bot or an ill-paid Filipino student. I just doubt it's (pure) AI.

[zrh]

They can only replied:

"Thank you for getting back to us. We are currently engaged with our accounting team in regards with your July and August sales. As soon as we have more information with the payout dates we will keep you posted.

For your September sales, please note that the Account Summary reports will be issued within 30 days of the close of the sales month. Payment will then be initiated within 30 days of the Account Summary report.

We sincerely apologize for the inconvenience and delay this has caused."

But no money I received.

[yps]

For information i wanted to purchased a new notebook from Asus (Europe), in the order form there is a mention that transactions are done by Digital River!
So the final question is: Does DR is really dead or simply wants to work only with big companies ?

Only the "MyCommerce" brand seems to be affected, which is operated by German subsidiary Digital River GmbH. It used to be an independent German company (element 5), and the platform was known as "share-it" when DR acquired it in 2005.

DR has other platforms/brands for major clients, and Asus seems to sell through one of those.