KVR Audio

DrOli · Post by **DrOli** » Fri Nov 08, 2024 4:09 pm

I told them in one of tickets that for each extra effort that they put on us (refunds, contact of customers, reply to their support tickets, ...) we are going to charge them and send invoice

Btw. I am thinking now to send them invoice for all mo-ney that they own to us

grujicd · Post by **grujicd** » Fri Nov 08, 2024 4:11 pm

I assume this AI is something similar to Copilot. AI suggests a "probable answer". Human is the one who accepts that answer or edits it. But I guess if there's nothing meaningful to say it's easier to just "auto complete" generic answer. And charge for support.

sft234 · Post by **sft234** » Fri Nov 08, 2024 4:39 pm

Maybe they also should let AI manage their finances when they're unable to do so by themselves...

Schaum1970 · Post by **Schaum1970** » Fri Nov 08, 2024 5:52 pm

I checked the system status in the ticket system.
https://digitalriver.service-now.com/sys_status
They're on holiday...:

2024 Holiday Change Freeze
started 10/29/2024 12:00:00 PM and ended 01/05/2025 07:00:00 PM
Details
We have entered into a Change Freeze that will last the remainder of the year and go through 7 PM CDT, Sunday, January 05, 2025.

See the Knowledge Base Article for full details.

sft234 · Post by **sft234** » Sat Nov 09, 2024 7:54 am

yps wrote: Fri Nov 08, 2024 4:08 pm Only the "MyCommerce" brand seems to be affected, which is operated by German subsidiary Digital River GmbH. It used to be an independent German company (element 5), and the platform was known as "share-it" when DR acquired it in 2005.

DR has other platforms/brands for major clients, and Asus seems to sell through one of those.

Yeah, it seems only the German GmbH is affected. Maybe Kasoff only wants to bring down this one. Somehow fits what's happening else regarding Germany <-> US

IaES · Post by **IaES** » Sat Nov 09, 2024 3:43 pm

sft234 wrote: Sat Nov 09, 2024 7:54 am Yeah, it seems only the German GmbH is affected. Maybe Kasoff only wants to bring down this one. Somehow fits what's happening else regarding Germany <-> US

Maybe DR GmbH, concentrating on 'virtual' products, was getting a lot of chargebacks to the extent that VISA, MasterCard, Amex etc were increasing their fees or even refusing to renew their service.

Or maybe DR GmbH was the only profitable one in the group and Kasoff wanted to switch it to a 60 days payment cycle to delay payout so that he could use the GmbH money in the bank to pay debts of other subsidiaries. Maybe hoping to carry on then at 60 days. But what he didn't reckon with was how fast we would all switch to different MoR providers at the first sign of something strange going on. That leaving him high and dry, so to speak.

Kasoff isn't the CEO of GmbH anymore as far as I know. Maybe he messed it up and backed off.

Either way it's now too late for the GmbH. It won't recover now.

sft234 · Post by **sft234** » Sat Nov 09, 2024 3:55 pm

IaES wrote: Sat Nov 09, 2024 3:43 pm
sft234 wrote: Sat Nov 09, 2024 7:54 am Yeah, it seems only the German GmbH is affected. Maybe Kasoff only wants to bring down this one. Somehow fits what's happening else regarding Germany <-> US
Maybe DR GmbH, concentrating on 'virtual' products, was getting a lot of chargebacks to the extent that VISA, MasterCard, Amex etc were increasing their fees or even refusing to renew their service.

Or maybe DR GmbH was the only profitable one in the group and Kasoff wanted to switch it to a 60 days payment cycle to delay payout so that he could use the GmbH money in the bank to pay debts of other subsidiaries. Maybe hoping to carry on then at 60 days. But what he didn't reckon with was how fast we would all switch to different MoR providers at the first sign of something strange going on. That leaving him high and dry, so to speak.

Kasoff isn't the CEO of GmbH anymore as far as I know. Maybe he messed it up and backed off.

Either way it's now too late for the GmbH. It won't recover now.

Kasoff isn't only the CEO but the new private owner of the whole company. So DR isn't publc anymore (as it used to be, was listed in the Nasdaq - the Wikipedia site has dated info). Digital River GmbH Cologne / Frankfurt has its own CEO, and afaik it's this one who has changed.

The DR main site still features Kasoff (CEO) and Bush (President):
https://www.digitalriver.com/about-us/

When you click on the pic of Barry Kasoff (scroll down) you get this info:
"Barry Kasoff is the CEO and owner of Digital River"

https://www.digitalriver.com/privacy-policy/
When you scroll down on this site you'll see that the main company (Digital River Inc, located in Minnetonka, Minnesota, USA) runs countless sub-companies from those Digital River GmbH Cologne is just one of many, which include:

Digital River Australia Pty Ltd.
Digital River Do Brasil Importação e Comercio De Produtos De Informatica Ltda
Digital River GmbH
Digital River Hong Kong
Digital River India Private Ltd.
Digital River Ireland Ltd.
Digital River Japan K.K.
Digital River Korea, Limited
Digital River Mexico, S. de R.L. de C.V.
Digital River Singapore Pte. Ltd.
Digital River Trading (Shanghai) Co., Ltd.
DR APAC, LLC., Taiwan Branch
DR globalTech, Inc.

ssec · Post by **ssec** » Sun Nov 10, 2024 12:24 am

DR is finished worldwide now because publishers will not stop chasing their money until it's ALL paid. Every social media post by DR will be commented on, every company still using them will be informed of their practices, and so on.

alexcmn1 · Post by **alexcmn1** » Sun Nov 10, 2024 2:57 am

Today I've got order in DR from the forgotten purchase link. Did refund immediately, in the panel it says refund was done. Deleted all products from panel. Very sad.

What do you think about the following idea - let's send email with the description of the situation to all users which purchased through shareit during the last 20 years, and ask them to share the link to the explanation in social media.

microserver · Post by **microserver** » Mon Nov 11, 2024 4:14 am

I got August payment today.

skycha · Post by **skycha** » Mon Nov 11, 2024 4:24 am

We have received Aug Payment (10K+) this morning. In Korea.

We received Oct credit note 1st Nov.
We received Sep payment report 31st Oct.
We received Jul Payment (10K+) 30th Oct.
We received Aug payment report 30th Sep.
We completed KYC Oct last year.
We didn't take legal action, didn't refunds, and didn't close account.

SWRd · Post by **SWRd** » Mon Nov 11, 2024 8:43 am

Interesting. Did you get August payment notification email before August payment?

microserver · Post by **microserver** » Mon Nov 11, 2024 8:45 am

SWRd wrote: Mon Nov 11, 2024 8:43 am Interesting. Did you get August payment notification email before August payment?

No. We just got payment directly. China, 60K+, KYC before, We have refund each month but it's normal refund as customer request.

SWRd · Post by **SWRd** » Mon Nov 11, 2024 8:48 am

Was it more or less than 10k USD? As it august payment I hope that even payment less than 10k could be transfered.

p.s. See that you updated initial message, thanks.

microserver · Post by **microserver** » Mon Nov 11, 2024 8:57 am

I feel ShareIt is turned to automatic style. Maybe they want to save cost so fired most staffs. If we ask question to them, it will charge $185/hour. We have a customer refund in August but the refund did not reach customer's bank. We cannot ask ShareIt. It's too expensive. Even the order self value is less than $185. We ask the customer contact ShareIt directly. I don't know if ShareIt charge our $185/hour if customer ask question to them directly.

Alternatives to ShareIt/MyCommerce/Digital River