Rallying Vendors Affected by Digital River Payment Issues for a Class Action Lawsuit

[sft234]

Yes, our problem started from Sept. But we were not aware till last week of October.
Does anyone got any more information or plan to deal with this kind of situation

Well, most have switched to oder MoRs like Cleverbridge, FastSpring, 2checkout, PayPro Global and alike and hope to still receive the owed money somewhen. Some also have refunded all orders back to July and asked customers to re-purchase on the new platform. Finally some also have terminated their MyCommerce account, which however leads into hold of the remaining funds for 180 days as they reported. Some also tried to take legal steps including lawyers, filing a "Mahnbescheid" etc., but imho without any success so far. So it's up to you which road to take...

[IaES]

I have just been contacted by our lawyers who suspect an announcement that DR is going to go into some form of Bankruptcy is imminent, possibly today or tomorrow . . .
. . . . .

Was anything announced?

Anyone know what the current status is?

[jlaako]

These rating agencies basically only check the annual reports from the past years, but they have no insight into what's happening during the current year, or what the current balance of their bank accounts is. So if everything is going down the drain real quickly, they won't notice at all.

And latest results available for Digital River GmbH from the company registry are from 2022, which they just delivered there during summer 2024... Which doesn't show any major discrepancies from year 2021...

[microjohn]

I just received August payment, July payment was received on 30th last month.

[ccw]

I just received August payment, July payment was received on 30th last month.

Really? You are the first one I see online that received the July payment.

[7tltd]

I just received August payment, July payment was received on 30th last month.

Did you refund?

[sft234]

I just received August payment, July payment was received on 30th last month.

Where are you located? Probably in Asia because of the time?

[microjohn]

Really? You are the first one I see online that received the July payment.

Many people received July payment, I received August payment today.

[quikquak]

I’m glad some have been blessed with payments.

[sft234]

August period payment received too today (11.11.) - but no notification email

[PSP]

May I ask those who received payments for July and August: When did you stop using the DigitalRiver platform?

We switched to FastSpring on September 6th. We haven’t been paid for July or August, and we still haven’t received the payment report for September from Digital River aka Element5.

Antoni

[sft234]

May I ask those who received payments for July and August: When did you stop using the DigitalRiver platform?

We switched to FastSpring on September 6th. We haven’t been paid for July or August, and we still haven’t received the payment report for September from Digital River aka Element5.

Antoni

We stopped selling via DR only about two weeks ago (mainly because KYC on the new MoR took longer than expected and adapting to the new structures and features was time consuming as well). DR Due Dilligence filed and confirmed already in June. No refunds done and account not closed. We were speculating on NOT breaking the contracts our side to have a better position in case of a coming lawsuit. And NOT to block the possibility to be able to return to DR in case there's nevertheless no bankruptsy and returning to normal working mode in case things maybe may not work out well with the new MoR (no long-time experience here compared to DR). So the plan was to keep up open all options while minimizing risks. So this in the end maybe was a blessing

For merchants that terminate the account DR holds the money for 180 days, so this was no option anyway. Also no option was to bother customers with mass refunds which would damage reputation.

[tsancio]

Count me in. Digital River also has not paid us since July.

[Gekkolives]

We mysteriously have had no further attempt at contact by DR's lawyers who attempted to contact our lawyers last week - our lawyer has had no luck in getting them to answer why they called him - all very odd.

Additionally refunds we made - before any of this became an issue - have not been received by clients !!!

DR accepted the refund instructions and said they would be refunded - they have not been and I stress all of this well before any issues with DR payments had been reported or we ceased to do business with them.

[ptnd691]

>Also no option was to bother customers with mass refunds which would damage reputation

We reached out to all clients refunded, explained the situation in detail, and offered a discount to compensate them for their time. The article in The Register was helpful in clarifying the context. Some clients requested additional information. This issue is entirely due to DR's fault, so there's no risk of reputational damage for us as vendors.