Alternatives to ShareIt/MyCommerce/Digital River

[hobnob]

I'm UK based.

I received July payment 29 Oct and August payment 12 Nov (today).

I told them to pay all they owe and close my a/c earlier this month. I know they received my letter because they added a scan of it to my "case" (I'd already uploaded PDFs of my letter, my invoices to them, and their statements).

Yet, my account is still active (but I have deleted all my products and stopped selling on 24 Oct).

I don't know if they'll pay Sept and Oct (but they aren't much, my July and Aug sales were the best I'd had for ages). But whatever happens I'm finished with Digital River and will wind up my business next year.

So, what did you put in your letter? and who did you address it to? (I'm from UK too, no payments at all). also what type of payment did you receive it by? wire, PayPal?

[Tone2 Synthesizers]

- Received July payment (much too late)
- Received August payment (today, 12 days too late)
- September payment is still pending
- Located in Germany
- Took legal actions
- Finished KYC twice
- Did not do refunds

[IaES]

Has anyone received payments after doing refunds?

[grujicd]

I think several of us received July payments even after refunding. Tables have turned, now I owe the money to Digital River.

[Christian67587]

Our status:
Waiting for over 90000€ for August and September.
Got paid July money end of October.
Locked out of control panel since 1st November
I refunded about a dozen bigger orders and asked clients to pay us again if they get the money. 10 did pay with other MoR.
Got an invoice 1st November for some fees.
We did send a letter with certificated mail to complain about missing money in Mid October.
And we send a second letter via certificated mail (Einschreiben) to ask for details for their invoice and to dispute the service charges for answering questions.

To avoid running in such an issue again, we now do 2checkout for Europeans, FastSpring for Americans and invoicing Germans ourselves as much as possible. And a few people also pay via Paypal directly.

[DKSoft]

Did anyone with locked access to MyCommerce control panel receive the August payment?

[ptnd691]

>I think several of us received July payments even after refunding. Tables have turned, now I owe the money to Digital River.

We have to account for the time and energy we've lost due to DR completely failing to honor their agreement. We can also bill $250 per hour, which is actually below the real value of my time.
Additionally, not all clients reordered, resulting in lost revenue directly due to DR's mistakes. Furthermore, DR appears to be getting entangled in numerous legal cases against large companies across many countries.
We’re not prepared to return this money and we can also play the unresponsive as they do.
In short, wait and see, the quicker they go bankrupt the better...

[sft234]

I think several of us received July payments even after refunding. Tables have turned, now I owe the money to Digital River.

I hope thing get clear soon - this situation of not really knowing what's going on and wild speculations plus questionable anonymous whistleblower reports (see link below) is really not bearable anymore. We want DR to clearly inform what they're heading for

https://www.thelayoff.com/t/1v6ckGhZ

[uk_drmc_customer]

I'm UK based.

I received July payment 29 Oct and August payment 12 Nov (today).

I told them to pay all they owe and close my a/c earlier this month. I know they received my letter because they added a scan of it to my "case" (I'd already uploaded PDFs of my letter, my invoices to them, and their statements).

Yet, my account is still active (but I have deleted all my products and stopped selling on 24 Oct).

I don't know if they'll pay Sept and Oct (but they aren't much, my July and Aug sales were the best I'd had for ages). But whatever happens I'm finished with Digital River and will wind up my business next year.

So, what did you put in your letter? and who did you address it to? (I'm from UK too, no payments at all). also what type of payment did you receive it by? wire, PayPal?

I was given an address via Digital River's online chat as:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4AB.
However, this has an incorrect postcode. The correct address is:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4A 4AB.
I posted my letter tracked and it was redirected to somewhere else (address unknown).
However, the letter did arrive since Digital River scanned every page (the letter, plus my invoices to them, plus copies of their statements to me) and added the scan to my "case".

The July and Aug payments arrived in my business bank a/c as usual (well, apart from being miles overdue).

Digital River have not as yet closed my a/c and still owe me for Sept and Oct (but fortunately for me as it turns out those months had poor sales). I do not believe anyone at DR has read my letter, and that the payments I've received have been down to good luck and DR's automated processing rather than due to any communications from me to them.

[hobnob]

Thanks.

[yps]

We were just prompted to do KYC again, which we completed on 19 September 2024.

I will start charging those idi*ts $185/hour if they don't stop wasting my time and money.

[hobnob]

Just got another email today asking for KYC, even though the previous was approved and confirmed via support in September/October.

Crazy!

[IaES]

I was given an address via Digital River's online chat as:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4AB.
However, this has an incorrect postcode. The correct address is:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4A 4AB.
I posted my letter tracked and it was redirected to somewhere else (address unknown).
However, the letter did arrive since Digital River scanned every page (the letter, plus my invoices to them, plus copies of their statements to me) and added the scan to my "case".

The July and Aug payments arrived in my business bank a/c as usual (well, apart from being miles overdue).

Digital River have not as yet closed my a/c and still owe me for Sept and Oct (but fortunately for me as it turns out those months had poor sales). I do not believe anyone at DR has read my letter, and that the payments I've received have been down to good luck and DR's automated processing rather than due to any communications from me to them.

I assumr your contract is with DR GmbH? But you sent letter to DR UK in london?

[Mike Janney]

Here too. Got another KYC Validation request, prompting me "1. Sign in to MyCommerce Control Panel.". Well that's going to be hard since they shut me out.

[IaES]

Here too. Got another KYC Validation request, prompting me "1. Sign in to MyCommerce Control Panel.". Well that's going to be hard since they shut me out.

Yup. Me too and me too