Alternatives to ShareIt/MyCommerce/Digital River

[zrh]

me too.

[Stefano Daino]

... me too

[HBaergroy]

Same here. They ignore the current sorry state of affairs and write the KYC is needed "to continue providing a seamless experience on our Platform".

No August payment yet.

[jonjbar]

Same here, I just received another KYC even though I already filled one on February 2024.
Current status:

- July payment received OK
- Still waiting for August, September and part of October
- Refunded a few orders but they still owe me a lot of money
- No access to control panel
- Support ticket requesting for payment: on hold

[ChrisG_33_JB]

Same here. never got an email to do the KYC before. They just continue to annoy their customers, unbelievable.

Funny, (well, i fact not funny): to fill in the KYC I would have to login to the control Panel which is deactivated.

Does responding to that email work?
Last time I answered to a DR email, I got a reply sth like this email address is not monitored'

[twister336]

Same here. What's new is that they sent it twice. They even sent it to the address that was listed as the support email for my customers.

edit: and on friday they literally said the KYC was completed and the payout hold was removed.

[quikquak]

LOL. I just got another email from mycommerce.com stating that they want another KYC from me. This is a joke.
They already accepted my last form. Delay tactics at best.

*edit* - They also deleted my case history so I can't prove what they said.

[Syncsro]

Same here, last week they requested new KYC, answered won't do it since already delivered 3 times, Monday they confirmed account closer , and that they will keep our money for additional 180 day's. Today a New KYC request, otherwise they can't close the account. I'm not reacting anymore, useless.

[quikquak]

They are still playing games with people's lives.

[ChrisG_33_JB]

On what basis do they hold the money 180 days oafter account close?

I did not find anything about that in the contract, so I think the 30 + 30 days have to be kept.

[Syncsro]

No idea, this is the original text:
Your remaining balance will be held for 180 days to cover refunds and chargebacks that may be received for your recent MyCommerce orders. After that period has lapsed, your remaining balance will be paid using the payment details we have on file for your MyCommerce account. You can verify this information through your account's control panel, under the 'Administration' section to 'Your Payment Information'. In the interim, you will continue to have access to reporting in your MyCommerce Control Panel, but no further sales will be processed.

[uk_drmc_customer]

I was given an address via Digital River's online chat as:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4AB.
However, this has an incorrect postcode. The correct address is:
Digital River, c/o Tmf Group 6th Floor, 20 Farrington Street London, EC4A 4AB.
I posted my letter tracked and it was redirected to somewhere else (address unknown).
However, the letter did arrive since Digital River scanned every page (the letter, plus my invoices to them, plus copies of their statements to me) and added the scan to my "case".

The July and Aug payments arrived in my business bank a/c as usual (well, apart from being miles overdue).

Digital River have not as yet closed my a/c and still owe me for Sept and Oct (but fortunately for me as it turns out those months had poor sales). I do not believe anyone at DR has read my letter, and that the payments I've received have been down to good luck and DR's automated processing rather than due to any communications from me to them.

I assumr your contract is with DR GmbH? But you sent letter to DR UK in london?

Yes to both. AFAIK they're both subsidiaries of DR Inc.

[IaES]

On what basis do they hold the money 180 days oafter account close?

I did not find anything about that in the contract, so I think the 30 + 30 days have to be kept.

Contract 6.3 Look at the contract Section 5(f) Reserve. They say they can hold back funds if they believe that it might be necessary to cover chargebacks and other fees. The length of time they can hold back funds is ".. for a reasonable time as determined by our sole discretion".

So they can hold back any amounts for any length of time. That's in contract 6.3 but likely similar wording exists in previous contracts.

[uk_drmc_customer]

On what basis do they hold the money 180 days oafter account close?

I did not find anything about that in the contract, so I think the 30 + 30 days have to be kept.

Contract 6.3 Look at the contract Section 5(f) Reserve. They say they can hold back funds if they believe that it might be necessary to cover chargebacks and other fees. The length of time they can hold back funds is ".. for a reasonable time as determined by our sole discretion".

So they can hold back any amounts for any length of time. That's in contract 6.3 but likely similar wording exists in previous contracts.

What about those of us who rejected the new contract & asked to close our a/c?

[IaES]

Double Post. Sorry.